There are some lumps of concrete under the liner. Overflow drain was buried 3 feet away from pool creates small camber and flooding my backyard. I end up add extension pipes. Remote control for the pumps and lights keeping dropout. They end up replace with WiFi controller and Technician having trouble trying to connect the WiFi. I end up correct the issue. Technician needs more training. Clean up after pool construction was not good, we end up clean up ourselves.
Any time I speak with someone about pool construction or repair, I tell them my positive experience with Burton.
Their customer service is top notch. We'd definitely recommend Burton!
We were very happy with our experience with Burton Pools and Spas. Our salesperson, Zach, was very knowledgable and responsive when we had questions. The hot tub arrived on schedule and installation was hassle free. We also received a follow up call after installation from the store manager to make sure everything was good. Very satisfied with the hot tub and service!
We had numerous issues related to workmanship and professionalism.
We LOVE working with Burton! They are amazing and true professionals!!
Burton worked with us on a non-traditional pool install when no other company would . Great company and great people !
Timely, friendly, and honest.
I have Burton's close my pool, and I open it. This last year, they turned valves off, but didnt remove the water. Took forever to get the pool clear. Lots of extra costs with chemicals. I am also worried that I now have a leak.
We are greatly satisfied with the work that was done
The guys working on the pool didn't seem to know what they were doing and I'm a little concerned about the pool freezing this year.
I highly recommend someone communicating more efficiently.
Friendly, professional and work performed to customer satisfaction.
They are extremely knowledgeable, highly skilled, courteous. I have used them for more than 30 years. They do a great job.
Great company, I've always been satisfied with the work they preformed for us.
They know what to do to fix a problem
I have been a loyal customer for over 25 years. Highly recommend.
Burton Pools and Spas were great in answering questions and showing us what we needed for our pool.
poor communicating skills by the employees when had been on the property. took a lot of trips to fix the problems.
I wanted to rate this a little higher but I have been stung hard on several occasions by your service and complaint resolution
Not the one that set ours up
For the most part I'm happy. At the end of the job the corner of our new concrete around the pool was hit with machinery. It is cracked all the way through. We have contacted them twice and no one has made an effort to come and fix it.
Our deck jets are still not fixed. They have never really worked correctly.
They are not responsive for appointments.
Our salesman Zack couldn't have been any better! The delivery guys were very helpful and courteous also.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Burton Pools and Spas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys