Recognized Excellence - Amy Harmen
Areas Of Satisfaction - My expectations were met with the quality of materials.
Recognized Excellence - Amy had a lot of great ideas and was good at figuring out how to implement them.
Areas Of Satisfaction - The finished product is very functional and beautiful...I love it!!
Recognized Excellence - I would like to recognize the owner of Brooksberry Kitchens and Baths for his exceptional service.
Recognized Excellence - Brian Borsh
Areas Of Satisfaction - I was satisfied with the design.
Areas Of Satisfaction - Setting up a temporary kitchen with small sink/stove and having someone come to clean construction dust exceeded our expectations.
Recognized Excellence - I would recognize Brian Borsch and our two installers, Kim and Jim.
Areas Of Satisfaction - I was most satisfied with the overall finished look of the project.
Recognized Excellence - Andy is a great communicator (very proactive, thorough about details, and great customer service) and made sure every aspect of the job was done right and finishes were consistent with other areas of the home
Areas For Improvement - Estimate of timing was off but in the end, the quality was worth it
Areas Of Satisfaction - Attention to detail; Andy personally worked on the weekends to keep the project moving along
Additional Comments - Overall we were very happy with the outcome of the project and plan to engage BrooksBerry for a future reno project
Recognized Excellence - Andy did an excellent job on the design and incorporated everything we wanted and needed.
Areas Of Satisfaction - We love the layout and beyond what we expected
Areas Of Satisfaction - Their willingness to work with the customer.
We couldn’t have been happier!
123 Exteriors did a very good job.
I was kept well informed. The crew were friendly and professional.
Their work looks great. Patricia C. O'Fallon, MO
Installation was excellent but the scheduling and communication from the company is horrible.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brooksberry Kitchens and Baths as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys