Recognized Excellence - I would like to recognize John and Mike.
Recognized Excellence - John Harkleroad and Doug Philips were great to work with and easy to get along with! I enjoyed my overall experience with them and felt that they both worked hard to make sure we were happy. When unexpected issues came up, they worked to resolve them.
Areas Of Satisfaction - Brentwood proved to be a very caring contractor. When my husband was sick they brought my family lunch which was not only thoughtful but very helpful. The overall work they did was very quality. I especially love how my ceiling in the addition turned out.
Bentwood is a joy to work with. Flexible and alwAys looking to serve the client. Most importantly they are people of character. Oh they are also excellent Craftsmen.
I highly recommend Brentwood. I have already recommended a couple people to Brentwood Builders.
Brentwood Builders exceeded all of our expectations. We never thought we would be able to achieve our dream house but working with them, they were able to bring our dream to reality. I can't recommend them enough. In addition to being superior craftsmen, they also are wonderful people.
Their presentation was professional and if we had any changes they were right there to make sure that we were satisfied. They did a wonderful job.
We are completely satisfied with Joe, the president, and the workers!
Absolutely would recommend Brentwood Builders to a friend. We felt very comfortable throughout the entire project. John Harkleroad explained the process well, and worked with us on incorporating some of our ideas into the overall design of the addition. Project foreman Mike Eckstein was fantastic, and we really felt his genuine concern for our satisfaction with the day to day progress and overall outcome of the project. The whole experience never felt like a business transaction, but rather, a friend providing a service to improve our living conditions, with a concern that we were pleased with the final result.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brentwood Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys