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The installation crew was very professional. They knew what they were doing and I was very happy with the work.
Design service was worth every penny. My designer had great ideas which were easy to implement. She saved me time and money, and made my bathroom renovation my professional.
They were right on time as scheduled and answered all of my questions. I was very satisfied with everything they told me because everything happened just as they said that it would.
Jason was a pleasure to work with. Very timely and responsive. The crews were all very nice. I would have happily given 5 stars but there were a couple of minor issues. I would still highly recommend Premier Pools and Spas.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Benicia Home Improvement Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys