BK Martin is a very dependable company with crew members who always go above and beyond in their work.
We really enjoyed working with Kyle, Suzzie, Carlos, Aaron and Travis. Everyone was pleasant to work with.
Areas Of Satisfaction - He always attends quickly to any loose ends that may occur.
BK Martin excels in customer service. Kyle went with me to pick out tile and plumbing fixtures for our bathroom. That was a tremendous help. They listened to what I wanted and produced a beautiful new bathroom for us! If something wasn't like I wanted, Kyle fixed it to my satisfaction.
Easier Than Expected - No, it's not an easy process. It's nothing they did, though.
Customer Suggestion - I have no complaints! I have never worked with a contractor this great. They really had to think outside of the box for my project.
I will definitely be using them again!
I have used BK Martin on three major home-improvement projects and several smaller projects on two different houses, and have been very satisfied on each occasion. Kyle Martin and his staff keep on schedule, keep the job-site clean, promptly answer questions and address concerns, and are mindful of doing the job in the most efficient and economical manner while still providing a quality product. As an attorney practicing construction law as a specialty, I have seen the good, the bad and the ugly when it comes to contractors, and BK Martin is in the very-very-good category. I have no hesitation in recommending them to family and friends.
BK Martin Construction, lead by Kyle and Ozzie designed and constructed a radiant electric fireplace from "SimpliFire". It is capable of not only area heating, but also of projecting multi-colored glowing side L.E.D lights. Custom built white painted bookshelves connected by a mantel are on both sides of the beautiful fireplace . The original fireplace bricks below the mantel are covered with premium black absolute granite. All-in-all, this is a stunning job.
Areas Of Satisfaction - Actually, I was satisfied with all areas. The personable manner of Kyle and Oz in handling the project at hand stood out.
Lead Source - I saw BK Martin Construction , Inc. on the TV shoe "Fix It and Finish It". They did an outstanding job for the show and clients.
Additional Comments - Kyle and Oz were concerned with every detail. Kyle even bought accessories for cleaning the granite surrounding the electric fireplace installed. The delight at the end of the project was a bottle of splendid Apothic Red 2013 Red Wine. This company is top shelf from start to end of project.
From the first visit with Kyle, he listens to your ideas and takes them very seriously. You immediately feel comfortable with him. He then seems to somehow know and can visualize and translate your wishes and your feelings into concrete drawings and materials. I have hired him four times now for that very reason. He has great people working for him and they are very pleasant and like-able. They seem just as interested in your project as Kyle does. They take pride in their work which is something you do not always get.
Areas For Improvement - None
Areas Of Satisfaction - The workmanship is top quality and perfection. Should something go a little wrong, Kyle is patient and calm and takes care of it immediately. The way he can visualize your verbal ideas is amazing. He seems to know exactly what you want. He also keeps you well informed of the order and schedule of each task involved in your project. He is always available to you via phone or email if you have a question.
Lead Source - In the Museum District quarterly newsletter which is where I live.
I have used BK Martin for a number of projects, and the results have always been excellent with regards to pricing, scheduling, and quality of work. I would recommend them highly to friends and family alike.
I feel safe doing business with BK Martin. We have begun to lean on that organization more and more, at home and work.
Areas Of Satisfaction - Everything was great, but Kyle's ability to negotiate desires and budget is best.
Lead Source - From a friend.
Areas Of Satisfaction - Very willing to make adjustments to the project to meet our quality standards.
Lead Source - Had used them for a previous home improvement project.
It was my first time selecting a contractor and I could tell early in our meeting that BK Martin was very knowledgeable of my 1953 home and understood my vision for remodeling. After our first project it wasn’t hard for me to decide to stay with BK Martin Construction for my next two projects and I’m glad I did. I was so pleased that they completed in the timeframe and cost quoted. I love how my home looks and feels and enjoy inviting friends and family over to brag and tell them what a great experience it was. Anytime I hear someone talking about remodeling I “jump right in” and tell them about BK Martin Construction and what a great job they did for me. Best of all, everyone was so patient with me through the process and great to work with.
Areas Of Satisfaction - Kyle and his patience when I would call with my many questions.Pricing because my brother who has done 'flips' thought it was reasonable with cost of materials, labor & profit.
Additional Comments - You can't go wrong using BK Martin Construction for your next construction project.
Areas For Improvement - It did not fall short in any area.
Areas Of Satisfaction - Quality of communication, both in terms of establishing schedules for work and following through thereafter.
Lead Source - From church.
The workers were kind and helpful. The management was effective, and the quality of work was high for a price that was low.
The work done by Steve Kemper Builder, especially Wesley, was very outstanding. I have recommend the company to several other people in the area who needed new roofs and I know at least two of those did have the work done and I'm very happy with everything!
FCP is very professional and courteous. They allow you to track the franchise. This made me feel very comfortable.
Larry was the main person we worked with and he was very communicative, professional and timely.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of BK Martin Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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