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Very poor service and I would recommend using someone else in the Pacific North West.
Home Depot was the store rep, and they were great. Template appointment seemed to go well, but from then on, all promised dates were missed, installation was a disaster and took 3ish visits to get it right. They had to remake the window sill stone entirely. I had to complain to Home Depot to get Pre... more
Isaac is a dedicated technician who really knows his job. His explanations are very clear to understand. He is a very valuable team member.
The salesperson told me I would be able to use a program to plan the color scheme of my siding & trim, but this was never available. I had to make design decisions without this resource and ended up having to have another contractor paint my front porch. The painting crew was not very precise.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Air Pro Heating And AC Repair Kenmore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys