We are doing everything prescribed by CDC, WHO, and federal, state, and local agencies, along with additional measures to keep our team away from any potential sources of danger. We are using extensive teleworkings strategies and practices.
Areas Of Satisfaction - quality, attention to detail, communication with Jeff, creativity to find best options for my lifestyle
We are very thankful to have Cohen Homes build our house. Ken and the entire team have been delightful to work with.
Construction Quality - Cohen Homes LLC is excellent -- a first-class builder. This is the first time that we have ever built a home and Cohen Homes has been delightful to work with. We are proud to own a Cohen Home!!!
Communication - Ken Cohen, Michael Davis and Nick Salamone have been excellent communicators throughout the process. The subcontractors have also been delightful and ensure that the owners are happy.
First interaction with Ainslie Group and completely satisfied!
Areas Of Satisfaction - The overall experience has been very good, starting with communication between Ainslie Group and the homeowner and the quality of materials. The overall quality was above reproach.
Areas Of Satisfaction - Quality, courtesy, professionalism
Additional Comments - We made a number of modifications to the plan with a clear understanding that some would involve additional costs. Ainslie Group was open to our comments, suggestions and requests and it was fastidious in engineering these changes. This modification of the model made the home much more "ours" in its layout and use.
I would recommend The Ainslie Group to anyone who's looking to build their dream home. From start to finish it was the most pleasant experience ever. Jeff, Ruby and their entire team were amazing!!! We love our home!
Great experience. No problems. I would use them again.
Areas Of Satisfaction - I am the most satisfied with the quality and the professionalism.
Additional Comments - That Ainslie Group has outperformed my expectations during this process. Their support, guidance and listening skills made us feel comfortable throughout the ehole process. Jeff and Ruby dedicated many hours listening to our needs and ensuring that everything we needed and wanted was captured in our new home.We are very happy that we chose them to build our home, if we had to to it again we would pick the Ainslie Group to guide us through this journey. We recommend them to everyone, great quality service!!
Areas Of Satisfaction - Great overall experience. Friendly and courteous
They built a quality house and the fit and finish was very good.
Areas Of Satisfaction - They did not cut corners on the construction and the upgrades. They were willing to customize as needed to meet our requirements. Their attention to the details during construction was excellent. While a couple of smaller items did get missed because they did not get formally documented after agreed to, there were more positive surprises then negative.
Additional Comments - I would definitely feel comfortable recommending the Ainslie Group for a home building project.
Areas Of Satisfaction - Ruby & Jeff were awesome people to work with. They have built us the home of our dreams. We were very, very satisfied with the results of their planning & how well we were treated as buyers.
Lead Source - While we were driving around the area, we stopped in their development & went through the model homes. We were very impressed the the design & quality of the homes we looked at. The office staff was very knowledgeable & helpful in getting us to choose Ainslie Group as our builders.
Areas Of Satisfaction - We were a little concerned when issues we raised were slow in being addresses. We understand the builder was short handed initially and did the best he could so we understood the delays. But once help arrived via the checklist man, our concerns were addressed quickly and completely. The bottom line is we couldn't be more pleased with the result. We are happy we have come to know Greg and Lee.
Additional Comments - Greg Richardson is an exceptional builder. He has wonderful organizational skills. He was willing to embrace our personal vision of a theme home for which we are very thankful. Lee Ogletree was very personable, helpful, and a real go getter. He was fun to work with and gave great guidance on some repairs. Finally, Jeff and Ruby Ainslie were extremely helpful in getting our selections down onto the BSA when time was running out. We feel we wouldn't have a home if they had not been willing to work with Dale for one straight week, everyday that week, last year. We have a top drawer house and couldn't be happier. We also really appreciate the folks we worked with at the Ainslie Group.
Areas Of Satisfaction - I am very satisfied with the quality of the build. It is very high quality. Even though it is not a half million dollar house, it is in a average neighborhood, it is a very high quality build.
Lead Source - I heard about Ainslie Group through my realtor.
Areas Of Satisfaction - Pleased with...Ruby... took so much time with me picking the choices the out for the cabinet and countertops and flooring and was so paitent.Jeff for working with us on the cost of the flooring and always making us feel like a friend and not a buisness transaction.John for letting me win the battle on the 5th bedroom having the closet placed to the right so I could keep the floor space in the fourth bedroom ... that meant a lot to me to keep the floor space.Big John for working with us on the pool ... what a nightmare but thankful for the help.Don for always answering the phone and addressing the concerns.
Lead Source - Saw the developement when we were looking for a house and at the time the company that I worked for did subcontract work.
Areas For Improvement - None
Areas Of Satisfaction - Excellent customer service !
Areas Of Satisfaction - They finished our house in a timely manner and it is a solid structure. They did a good job building our house.
Areas Of Satisfaction - I think the communication I received from sale through closing. I am very happy and would recommend them to anyone.
Areas For Improvement - They did not fall short of anything at all.
Areas Of Satisfaction - I think the quality of the materials and workmanship were great.
Additional Comments - I think overall they were a pleasure to work with but I am at work right now and do not have the time to fully complete this survey, thank you for your time.
Construction Quality - 5!
Areas Of Satisfaction - I was satisfied with everything!
Additional Comments - They did great job!
Lead Source - Family referral
Additional Comments - We could not be happier with our purchase, this home fits our families needs perfectly. We would purchase another home from the Ainslie Group
Areas For Improvement - NONE REALLY
Areas Of Satisfaction - Details were taken care of very quickly and the level of details in the workmanship was top notch!
Lead Source - Saw the sign as I drove down London Bridge road.
Additional Comments - I wish the surround sound wiring had been included in the FROG. And instead of component wiring I wish an HDMI connection had been included. other than that the home is great!
Areas Of Satisfaction - They went out of their way to help us out. I liked the time we spent selecting various upgrades. I also liked their willingness to help us make choices that we desired.
Areas Of Satisfaction - I liked their overall understanding of budget and time.
I was skeptical at first because I wasn't sure about the work. As I watched the advertisements my confidence increased, and the work was much better than I thought it could ever be.
This was the easiest and most amazing process! It was better than I expected. My designer, Patty, was phenomenal! Patty quickly understood what we were try to accomplish, at our next meeting she was up to speed on everything. I have used a lot of designers in the past and the experience was always v... more
Jennifer was great. The crew that did the work was quick, efficient and cleaned up after themselves.
Larry was the main person we worked with and he was very communicative, professional and timely.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ainslie Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys