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I was fully satisfied in all respectes with everything they did. I was very impressed with the quality with the final installation. I was very impressed.
They did a real nice job for me.
The work completed was done well. However all the work was done by a subcontractor. Jenkins never scheduled anything and seemed completely clueless as to when things were completed by the subcontractor. For example, I received an update call stating they were still trying to schedule the subcontract... more
Very professional group to work with. Low pressure estimate and sales with great knowledge of the roofing system and very competitive pricing.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Affordable Craftsmen Home Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys