About this company
800 New Look
Insurance restoration company specializing in roofing, siding, gutters, windows and insulation.
Types of work
Badges
Reviews 58
View allBill R.
There were areas where they were really god and areas where I was not happy at all. I think a lot of it was the subcontractors.
Customer in West Bloomfield Township, MI
They were super professional and followed through very well!
Additional comments
Recognized Excellence
All of the employees at 800 New Look were exceptional! I can't remember names, but everybody was exceptional that I talked to and worked with.
Areas Of Satisfaction
800 New Look met all of my expectations and I think they exceeded them on their professionalism.
Additional Comments
It's a great company and people should work with them!
Greg A.
Recognized Excellence
Dave Fenech did an outstanding job facilitating the work, working with the insurance adjuster, and keeping me updated throughout the process.
Michael F.
Additional comments
Additional Comments
Everything was excellent. Had a neighbor with roof installed last year by a different company. He said be careful, I would find roof nails on my property for the next six months. Clean up was so good I have not found any nails (none). Thank you 800NewLook.
Fred W.
Additional comments
Schedule
P
Jordan S.
Additional comments
Recognized Excellence
Matt and Brocky were our sales team and they did a great job. The office staff were very nice and helpful. The installation crew was amazing.
Areas Of Satisfaction
The process was seamless.
Customer in Belleville, MI
They did not do a quality job.
Wade D.
Additional comments
Recognized Excellence
The whole 800 New Look team is a great team. I am impressed across the board with the professionalism this company has.
Customer in Belleville, MI
The only problem I had with 800 New Look is that the people they had come out to do the job were a little fouled mouth. My neighbors were also pretty unhappy about that and tried talking to them, but that did not help.
Joanna P.
Additional comments
Recognized Excellence
Entire crew Especially Mike and malisa.
Additional Comments
Extremely satisfied.
Gerald M.
Additional comments
Recognized Excellence
Joel was great to work with and always returned phone calls
Customer in Swartz Creek, MI
Quick response, very tenacious in pursuing matters, effective in getting results.
Customer in Southfield, MI
They did an outstanding job.
Howard W.
Additional comments
Recognized Excellence
Everyone that I had contact with was professional and friendly.
Areas For Improvement
None
Areas Of Satisfaction
The quality of the material and workmanship is very good. We recently experienced a "bomb cyclone" with winds over 50 mph and I saw several houses where shingles were blown off and mine shows no sign of damage.
Design
The roofers did extra work to ensure water does not build up around my chimney.
Barbara H.
Excellent professionalism, courteous, and complete satisfaction.
Lawerence H.
Additional comments
Recognized Excellence
The young lady, Erin I believe over the foreman of the job was great.
Areas Of Satisfaction
They did a fantastic job.
Additional Comments
800 New Look did a fantastic job.
Julie P.
Additional comments
Areas Of Satisfaction
It was overall great.
Response
John O.
Additional comments
Clean
Job sites cleaned daily
Communication
Constantly updating status and on site inspections
Quality Of Materials
Top shelf
Quality Of Workmanship
Solid skilled employees
Problem Resolution
Worked aggressively with the insurance company
Professional & Organized
Well organized and scheduled completions
Recognized Excellence
Quality service and workmanship is the goal with Mike and Millisa the driving force
Areas For Improvement
N/A
Areas Of Satisfaction
Custom installation on a old farm house
Sara C.
Additional comments
Recognized Excellence
Lisa was very knowledgeable and professional. She knows her stuff!
Jeremy C.
Additional comments
Areas Of Satisfaction
The job was done right and it didn't rain. Everything was good.
Recognized Excellence
Brian and Jason were very good.
Linda M.
Malisa really went to bat for us with our insurance company.We were happy with the work and the price.We will definitely recommend to others.
Lawrence B.
Additional comments
Areas Of Satisfaction
Overall the project came out ok. They took too long and it was drawn out way to long. It should have been taken care of more quickly.
Patrick O.
New Look was very professional and thorough. They did what they said they would do in a timely manner. We are very happy with the workmanship and the people that we dealt with from their company.
Additional comments
Areas Of Satisfaction
They did a lot of different things. All of the work overall was great, thorough, and it appears to be of good quality.
Current Referrals
I've recommended them to about 3 different people and they are already using them now.
Recognized Excellence
I would like to recognize the sales team. I also dealt with the in house accounting people; they were able to get back to me with answers to my questions quickly.
Beth J.
Additional comments
Areas Of Satisfaction
800 New Look did a great job.
Recognized Excellence
Brian was very good.
Customer in Clarkston, MI
Areas Of Satisfaction
The finished product is great. The house looks wonderful