There were areas where they were really god and areas where I was not happy at all. I think a lot of it was the subcontractors.
They were super professional and followed through very well!
Recognized Excellence - All of the employees at 800 New Look were exceptional! I can't remember names, but everybody was exceptional that I talked to and worked with.
Areas Of Satisfaction - 800 New Look met all of my expectations and I think they exceeded them on their professionalism.
Additional Comments - It's a great company and people should work with them!
Recognized Excellence - Dave Fenech did an outstanding job facilitating the work, working with the insurance adjuster, and keeping me updated throughout the process.
Additional Comments - Everything was excellent. Had a neighbor with roof installed last year by a different company. He said be careful, I would find roof nails on my property for the next six months. Clean up was so good I have not found any nails (none). Thank you 800NewLook.
Schedule - P
Recognized Excellence - Matt and Brocky were our sales team and they did a great job. The office staff were very nice and helpful. The installation crew was amazing.
Areas Of Satisfaction - The process was seamless.
They did not do a quality job.
Recognized Excellence - The whole 800 New Look team is a great team. I am impressed across the board with the professionalism this company has.
The only problem I had with 800 New Look is that the people they had come out to do the job were a little fouled mouth. My neighbors were also pretty unhappy about that and tried talking to them, but that did not help.
Recognized Excellence - Entire crew Especially Mike and malisa.
Additional Comments - Extremely satisfied.
Recognized Excellence - Joel was great to work with and always returned phone calls
Quick response, very tenacious in pursuing matters, effective in getting results.
They did an outstanding job.
Recognized Excellence - Everyone that I had contact with was professional and friendly.
Areas For Improvement - None
Areas Of Satisfaction - The quality of the material and workmanship is very good. We recently experienced a "bomb cyclone" with winds over 50 mph and I saw several houses where shingles were blown off and mine shows no sign of damage.
Design - The roofers did extra work to ensure water does not build up around my chimney.
Excellent professionalism, courteous, and complete satisfaction.
Recognized Excellence - The young lady, Erin I believe over the foreman of the job was great.
Areas Of Satisfaction - They did a fantastic job.
Additional Comments - 800 New Look did a fantastic job.
Areas Of Satisfaction - It was overall great.
Clean - Job sites cleaned daily
Communication - Constantly updating status and on site inspections
Quality Of Materials - Top shelf
Quality Of Workmanship - Solid skilled employees
Problem Resolution - Worked aggressively with the insurance company
Professional & Organized - Well organized and scheduled completions
Recognized Excellence - Quality service and workmanship is the goal with Mike and Millisa the driving force
Areas For Improvement - N/A
Areas Of Satisfaction - Custom installation on a old farm house
Recognized Excellence - Lisa was very knowledgeable and professional. She knows her stuff!
Areas Of Satisfaction - The job was done right and it didn't rain. Everything was good.
Recognized Excellence - Brian and Jason were very good.
Malisa really went to bat for us with our insurance company.We were happy with the work and the price.We will definitely recommend to others.
Areas Of Satisfaction - Overall the project came out ok. They took too long and it was drawn out way to long. It should have been taken care of more quickly.
New Look was very professional and thorough. They did what they said they would do in a timely manner. We are very happy with the workmanship and the people that we dealt with from their company.
Areas Of Satisfaction - They did a lot of different things. All of the work overall was great, thorough, and it appears to be of good quality.
Current Referrals - I've recommended them to about 3 different people and they are already using them now.
Recognized Excellence - I would like to recognize the sales team. I also dealt with the in house accounting people; they were able to get back to me with answers to my questions quickly.
Areas Of Satisfaction - 800 New Look did a great job.
Recognized Excellence - Brian was very good.
Areas Of Satisfaction - The finished product is great. The house looks wonderful
We were delighted with the service, quality of the product, and the installation crew.
They did my roof. I was very pleased from start to finish.
It was really great start to finish, very happy with end product. Looks Great!
Scheduled to have windows installed during the week. So I took a half a day and no one showed up. Then scheduled it to be done on a weekend and they didn't show up until 3 hours After the scheduled install. They couldn't finish on that day and said they would come back the next day to finish and the... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 800 New Look as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys