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Fresh Coat Painters of Clarksville was great.
Patrick and Keith were pleasant to work with, but JB's policy is for the customer to communicate through the sales team. Our process went very smooth until we had issues. We had two major issues that were either not communicated from the sales team up or they delayed communication and tried to fix t... more
Iâ€™m very upset with the Nashville office they never got back to me no one talked to me but the people in Ohio and they took my name and number 5 or 6 times no one called me back this went on for almost two weeks. Then someone from the Corporate Office called me after I said I was going too the new... more
They were very professional.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 300 Hickory as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys