Kansas City Master Companies (KCMC), better known by our divisions Pier Masters and Master Mudjackers, is a top national performer in the foundation repair, waterproofing and concrete leveling industries. Over the past 30 years, KCMC has completed projects totaling over $67 million and has installed $40 million of foundation support products. As a professional engineering and specialty construction company specializing in the installation of foundation support products, we have installed over 80,000 foundation elements. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Foundation repair (1064)
Basement waterproofing (45)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Pier Masters relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pier Masters in Kansas City, MO; Overland Park, KS; Olathe, KS; Lee's Summit, MO; Leawood, KS; Shawnee, KS; Raymore, MO; Lenexa, KS; Belton, MO; Independence, MO; and 90 other cities in Missouri, Kansas and Nebraska.
In this report, Pier Masters has published a summary of the customer feedback they've received since they joined GuildQuality in April 2014. In that time, 612 out of 1,066 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
Pier Masters surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Pier Masters customer, if your project doesn't match the above exceptions, and if Pier Masters completed work for you after April of 2014 but you haven't yet received a survey, please let us know.
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