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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Josephine O.
CHESAPEAKE, VA, on May 23, 2019
Not happy at all first they never finished the job. A three day job took 1 1/2 months and my stove cook top was scratched they never fixed. Bad job all together.
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Answers from contractors near Newport News, VA
My brand new home has cracks in ceiling. You can also see where drywall meets, tape and nails. Should I be concerned?
The floor feels uneven. You can feel dips
Mason Hearn of HomeMasons, Inc. PRO answered:
Mar 29, 2022
Unfortunately, most new homes (particularly those built by developers) are built with little regard to quality and durability, by less-technically-savvy tradesmen at the lowest price point possible to ... read more
We're redoing my parents roof and their chimney needs some repair work as well. Is it better to do the masonry work before or after we do the rest of the roof?
Jeff Ainslie of Ainslie Group PRO answered:
Sep 6, 2018
The masonry work should be performed prior to repairs to the existing roofing, unless the roof is leaking, whereupon you may need to make intermediate repairs to stop the leaking while the masonry wor ... read more
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