Closet Factory Kentucky is a family-owned business, serving Kentucky and Indiana homes since 1999. We’re seasoned professionals who take pride in, and stand behind, our work. Our process is extremely thorough and we treat customers with respect and appreciation. We invest the time and energy needed to help create thoughtful, appropriate and attractive closet storage and organization solutions that will significantly improve the livability of your home. Our approach is based on thoughtfulness, not speed. We believe that taking time to pay attention to every detail produces the best outcome. Our designers won’t even think about designing a solution until they’ve completed an inventory of what you have and discuss your goals. It is this information that will drive our design solution. No matter what area in your home we’re working with, whether it is a closet, pantry, home office or garage, we can make your organizer look and function exactly the way you want it to. We offer a wide range of materials and accessories to personalize the aesthetics of your custom cabinetry. We offer more laminate finishes than any local closet company, and are the only storage specialists in all of Kentucky with the ability to produce in-house painted or stained natural wood installations. Most of what we install is produced in our Middletown, Kentucky woodworking facility. Our projects are built to the floor like furniture and anchored into walls for your family’s safety. For us, the term “Kentucky crafted” means high quality, reliable, appealing and efficacious products—what we create and install every day in homes across Kentucky and Southern Indiana. We’ve received numerous awards and honors: A-rated on Angie’s List. Winner of multiple Homearama awards for Best Closet Design. Twice selected to participate in the prestigious Bellarmine University Designer’s Show House. Invited to participate in ABC’s Extreme Home Makeover (Louisville 2010). Installations have been featured in Kentucky Homes and Gardens, Sophisticated Living, the Louisville Courier-Journal and The Voice-Tribune. I hope we have given you some valuable information to help in your decision-making process. Please know that if we’re privileged enough to build your project, we’ll do so with craftsmanship and pride. Jerry Ostertag President Closet Factory Louisville, KY
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Closet Factory- Louisville relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Closet Factory- Louisville in Louisville, KY; Prospect, KY; Shelbyville, KY; Anchorage, KY; and New Albany, IN.
In this report, Closet Factory- Louisville has published a summary of the customer feedback they've received since they joined GuildQuality in February 2014. In that time, 10 out of 20 customers (50%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.
If you are a Closet Factory- Louisville customer, and if Closet Factory- Louisville completed work for you after February of 2014 but you haven't yet received a survey, please let us know.
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