Berggren Pool and Spa Services was founded on the idea that "YOU" should be spending more time with your family and friends at the pool, rather than maintaining or cleaning it. We saw a need for a professional approach to pool and spa water chemistry balancing and cleaning in the area, and we started helping people in the summer of 2010. From cleaning filters, vacuuming pools, servicing equipment and balancing the chemicals in the water, there isn't anything we can't do!! Our company is based on the belief that our customers' needs are of the utmost importance, and we are committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Pool design & construction (30)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Berggren Pool and Spa Services relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Berggren Pool and Spa Services in Wenatchee, WA; East Wenatchee, WA; Chelan, WA; Cashmere, WA; Newcastle, WA; Ephrata, WA; Sammamish, WA; Rock Island, WA; Manson, WA; Monitor, WA; and 4 other cities in Washington.
In this report, Berggren Pool and Spa Services has published a summary of the customer feedback they've received since they joined GuildQuality in August 2018. In that time, 18 out of 30 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.
Berggren Pool and Spa Services surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Berggren Pool and Spa Services customer, and if Berggren Pool and Spa Services completed work for you after August of 2018 but you haven't yet received a survey, please let us know.
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