About American Water Damage – You Relax. We Rescue Matt Colligan of Colorado Springs, CO, and David Lopez of Dallas/Fort Worth, TX, founded American Water Damage in 2011. Joining the team soon thereafter was CEO Dennis “Denny” L. Manes, who brings a strong background in facilitating significant growth for companies he has headed. All three bring years of experience in the home improvement industry with a strong emphasis on exceptional customer service, adapted for the restoration industry using stringent internal systems and processes. These are backed externally by Guild Quality third party surveys and the effective performance metrics adopting measuring analytics of Net Promoter Score (NPS). The company’s mission is to provide a consistently remarkable customer experience while becoming the leader in the emergency service and restoration industry. Each American Water Damage technician is certified and experienced in all requisite fields. American Water Damage has additional locations in Dallas/Ft. Worth, Omaha and Baltimore. The founders plan to have at least 30 locations by 2017. Contact American Water Damage at http://www.TrustAwd.com for more information.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (996)
Fire damage restoration (50)
Historic restoration (49)
Storm damage restoration (49)
Tree damage restoration (49)
Mold remediation (7)
Water Damage (3)
Backup or clog repair (2)
Interior renovation (2)
Basement remodel (1)
Bathroom remodel (1)
Kitchen remodel (1)
Pipe or leak repair (1)
Sump pump (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, American Water Damage relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of American Water Damage in Omaha, NE; Colorado Springs, CO; Greensboro, NC; Arlington, TX; Fort Worth, TX; Dallas, TX; Winston Salem, NC; Kernersville, NC; High Point, NC; Bellevue, NE; and 184 other cities in Texas, Nebraska, Iowa, North Carolina, Colorado, and 5 other states.
In this report, American Water Damage has published a summary of the customer feedback they've received since they joined GuildQuality in February 2012. In that time, 660 out of 1,394 customers (47%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.
American Water Damage surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a American Water Damage customer, and if American Water Damage completed work for you after February of 2012 but you haven't yet received a survey, please let us know.
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