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American Water Damage

About American Water Damage – You Relax. We Rescue Matt Colligan of Colorado Springs, CO, and David Lopez of Dallas/Fort Worth, TX, founded American Water Damage in 2011. Joining the team soon thereafter was CEO Dennis “Denny” L. Manes, who brings a strong background in facilitating significant growth for companies he has headed. All three bring years of experience in the home improvement industry with a strong emphasis on exceptional customer service, adapted for the restoration industry using stringent internal systems and processes. These are backed externally by Guild Quality third party surveys and the effective performance metrics adopting measuring analytics of Net Promoter Score (NPS). The company’s mission is to provide a consistently remarkable customer experience while becoming the leader in the emergency service and restoration industry. Each American Water Damage technician is certified and experienced in all requisite fields. American Water Damage has additional locations in Dallas/Ft. Worth, Omaha and Baltimore. The founders plan to have at least 30 locations by 2017. Contact American Water Damage at http://www.TrustAwd.com for more information.

GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2013
Feedback Milestone
5-Year Anniversary
2017 - See more

Water damage restoration (996)

Fire damage restoration (50)

Historic restoration (49)

Storm damage restoration (49)

Projects

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All project locations are approximate

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Most helpful reviews & comments

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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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  • GuildQuality
  • Angie's List
  • BBB Colorado Springs

More about American Water Damage

As a GuildQuality Guildmember, American Water Damage relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of American Water Damage in Omaha, NE; Colorado Springs, CO; Greensboro, NC; Arlington, TX; Fort Worth, TX; Dallas, TX; Winston Salem, NC; Kernersville, NC; High Point, NC; Bellevue, NE; and 184 other cities in Texas, Nebraska, Iowa, North Carolina, Colorado, and 5 other states.

In this report, American Water Damage has published a summary of the customer feedback they've received since they joined GuildQuality in February 2012. In that time, 660 out of 1,394 customers (47%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.

American Water Damage surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a American Water Damage customer, and if American Water Damage completed work for you after February of 2012 but you haven't yet received a survey, please let us know.

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