In 1987, as a cash-strapped University of Oregon architecture student, Lane had the incredible fortune to find work with Ed Phelps. A master craftsman, Ed taught Lane the art of fine home construction from the ground up, instilling in him a deep understanding of how each building element, from foundation to finish, relates to one another. This apprenticeship added a new dimension to his formal education, forging the connection between design theory and the practical realities of building. While still at school Lane formed relationships with Eric Ochs, his original partner, and Gerry Moseley who saw an opportunity to give the entrepreneurial-minded young men a chance. Handing them a check for $1,200 to buy tools, Gerry said, “Design and build me a house.” Thus the business was born. The business moved to Portland in 1991 and focused on residential work. Over the years Lane assembled a core group of like-minded people. A team who is, first and foremost, passionate about helping people live better in their homes. A team who prides itself on developing a thorough understanding of the needs and desires of each client then brings those dreams to life through their collective skills in design and construction.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (25)
Whole house remodel (23)
Custom home (22)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, COOPER Design Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of COOPER Design Builders in Portland, OR; Lake Oswego, OR; Ridgefield, WA; Tigard, OR; Wilsonville, OR; and Tualatin, OR.
In this report, COOPER Design Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2016. In that time, 16 out of 25 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2017.
COOPER Design Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a COOPER Design Builders customer, and if COOPER Design Builders completed work for you after November of 2016 but you haven't yet received a survey, please let us know.
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