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Compleat Restorations

168 ratings
702 Pointview Ave, Ephrata, PA 17522(717) 738-2121
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About this company

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Compleat Restorations

We know you can't afford to wait and immediate disaster response is crucial. As Central Pennsylvania's premier disaster restoration company since 1978, we've set the standard for customer care with our guaranteed 2 hour emergency on-site response time. Typically we're there within an hour.

GuildQuality Member
Guildmember
Since 2018
Feedback Milestone
1-Year Anniversary
2019 - See more

Types of work

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Water damage restoration (374)

Mold remediation (106)

Fire damage restoration (48)

Storm damage restoration (37)

Projects

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Photos

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment

Lancaster, PA on Jun 19, 2019
They did a great job and it really looks good!
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Compleat Restorations

Review by

Compleat Restorations provided prompt, quality service in a time of need from water damage. They consistently provided excellent care and work.

Response from Compleat Restorations

Jun 05, 2019
Thank you for taking the time to share such great words about Compleat Restorations, Melanie. It’s so nice to be appreciated and we’ll be sure to share your feedback with James and the entire water mitigation team. As an industry leader in time and quality, we were honored to demonstrate our experience on your project.
While we hope you never experience another property loss, be assured that Compleat Restorations is here to help with fire damage or environmental issues. We’re thrilled that we were able to restore your property and restore your life.
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    • Compleat Restorations

    Review by

    They did a great job of working with the insurance company and getting things done.

    Response from Compleat Restorations

    Jun 04, 2019
    John, thank you for taking the time to encourage the water mitigation team. It’s a great feeling to be recognized for a job well done! With 40 years of insurance restoration experience, we’re glad we could help navigate your claim. We value Tom and the water damage restoration crew and will be sure to share your feedback with them. While we hope you never need us again, be assured that Compleat is here for you in the event of fire, storm, or environmental damage.
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    • Compleat Restorations

    Review by

    When needing a response to billing issues, communication is not good and they do not get back to you in a timely manner.

    Response from Compleat Restorations

    May 29, 2019
    Megan, thank you for taking the time to leave your feedback. We make every effort to be sure the customer experience with Compleat Restorations is great, and are sorry to learn this wasn’t your experience with us. If there is something we can do to make things right, we’d like to hear from you. You can contact me, Janelle Weaver via e-mail at jweaver@compleatrestorations.com. Thank you again for your constructive criticism. We will share your concerns with the team because we view all feedback as a learning opportunity.
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    • Comment

    Ephrata, PA on May 28, 2019
    I was really pleased with the job they did!
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    Comment on "Communication"

    Ephrata, PA on May 28, 2019
    I only made one contact and I was pleased.
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    Comment on "Clean & Safe"

    Ephrata, PA on May 28, 2019
    They cleaned everything up!
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    Compleat Restorations

    Review by

    They were there on time, and they did everything they said they were going to do for the price they quoted. We were pleased with the finished work!

    Response from Compleat Restorations

    May 29, 2019
    Thank you for taking the time to share your terrific feedback about Compleat. We're so pleased that we could demonstrate our excellent customer experience for you. One of our Core Values is that we know and comply with industry standards and ethics and it was an honor to perform well on your project. While we hope you never need our services again, we're here for you in case of fire, storm, or flood damage. Thanks again for your words, we'll share them with Dan and the entire team.
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    • Comment on "Questions & Concerns"

    Ephrata, PA on May 28, 2019
    That was excellent! The secretary or whoever was in at the main office understood what I was doing and scheduled it.
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    Comment

    Spring Grove, PA on May 28, 2019
    The people that came were outstanding.
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    Affiliations

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    • GuildQuality
    • 2007 Chrysalis Award
    • BBB A+ Accredited Business
    • Building Industry Association of Lancaster County
    • Contractor Connection Golden Hammer Award 2016

    More about Compleat Restorations

    As a GuildQuality Guildmember, Compleat Restorations relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Compleat Restorations in Lancaster, PA; York, PA; Lititz, PA; Ephrata, PA; Lebanon, PA; Reading, PA; Denver, PA; Harrisburg, PA; Mount Joy, PA; Manheim, PA; and 80 other cities in Pennsylvania, North Carolina and Maryland.

    In this report, Compleat Restorations has published a summary of the customer feedback they've received since they joined GuildQuality in May 2018. In that time, 231 out of 608 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2019.

    Compleat Restorations surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Compleat Restorations customer, and if Compleat Restorations completed work for you after May of 2018 but you haven't yet received a survey, please let us know.

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