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Compleat Restorations

130 ratings
702 Pointview Ave, Ephrata, PA 17522(717) 738-2121
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About this company

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Compleat Restorations

We know you can't afford to wait and immediate disaster response is crucial. As Central Pennsylvania's premier disaster restoration company since 1978, we've set the standard for customer care with our guaranteed 2 hour emergency on-site response time. Typically we're there within an hour.

GuildQuality Member
Guildmember
Since 2018
Feedback Milestone
5 Consecutive Great Reviews
2019 - See more

Types of work

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Water damage restoration (286)

Mold remediation (82)

Fire damage restoration (43)

Storm damage restoration (33)

Projects

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Compleat Restorations

Review by

I wouldn't recommend them. They lied to me and lied to my insurance representative. The workers were fine, I had no problem with them. They were only going by what they were told to do. The owner with Compleat Restorations has a meeting set up with my agent at State Farm. State Farm is who recommend...
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    • Compleat Restorations

    Review by

    Compleat is accurate in their estimates, and is a reliable contractor. They do excellent work.
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    • Comment on "Employees & Subcontractors"

    York, PA on Mar 01, 2019
    The two guys that came out to my house to tarp the roof were friendly and courteous. They were professional and did an excellent job as the tarp remained on my roof for over 60 days with no leaks. They also advised me of the fact that I needed some re-pointing of my chimney. Great job fellas!
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    Comment

    Reinholds, PA on Feb 28, 2019
    Austin was amazing and we appreciated all his knowledge and professionalism. There was also a tall gentleman who lived in denver and was the first to arrive and immediately got to work on getting the water out. After business hour response time and weekend checks were invaluable.
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    Comment

    New Providence, PA on Feb 26, 2019
    They did an excellent job. The project manager, Kristen Mcdonald, did a good job.
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    Compleat Restorations

    Review by

    They did a great job!

    Response from Compleat Restorations

    Feb 26, 2019
    Monica, thank you for taking the time to share such great words about Compleat Restorations. It’s so nice to be appreciated and we’ll be sure to share your feedback with Tom Curtis and the entire team. As an industry leader in commercial property loss it was our honor to be trusted with helping Sheldon’s Frame Shop recover from the water damage. By the way, did you know that Compleat Restorations helps business owners with Emergency Response Planning? If you’re interested in meeting with us to discuss future strategies, feel free to reach out to jweaver@compleatrestorations.com to start the conversation.
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    • Compleat Restorations

    Review by

    I had the pleasure of working with Marsha, James, Laken, Kasey, & Ally assigned to my cleaning project which was the cause of a neighbors fire on 12/24. I am very pleased on how quickly my project was handled and was properly informed of the process. I was able to get a restoration test done the same...

    Response from Compleat Restorations

    Feb 25, 2019
    Casey, thank you for taking the time to share your review and for being a “Compleat Cheerleader” customer! We’ve shared your feedback with Marsha, James, Laken, Kasey, & Ally - we agree that they are terrific. As an industry leader in fire damage cleaning, it was an honor to service you promptly and efficiently with your cleaning project. While we hope you never experience another property loss, be assured that Compleat Restorations is here to help with water and storm damage, too. We’re thrilled that we were able to restore your property and restore your life.
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    • Comment

    Lancaster, PA on Feb 05, 2019
    They listened to my concerns about specific reconstruction issues and went above and beyond to make sure those were addressed!
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    Compleat Restorations

    Review by

    Compleat Restorations has great service. They worked with my schedule and refurbishing ideas. Everything went very well.

    Response from Compleat Restorations

    Jan 29, 2019
    Thank you for taking the time to tell others about Compleat Restorations, Eddie. We’re happy that we could accommodate your design schedule and that you were pleased with the outcome. We’ll be sure to share your feedback with our water mitigation team. As an industry leader in water damage restoration, it was our honor to help with your project and while we hope you never experience another property loss, be assured that Compleat Restorations is here to help with fire and storm damage. We’re so pleased that we were able to restore your property and restore your life.
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    • Compleat Restorations

    Review by

    Compleat Restorations was prompt, complete, and courteous. They also had good follow up.

    Response from Compleat Restorations

    Jan 28, 2019
    Thank you for taking the time to share such great words about Compleat Restorations, Eleanor. One of our core values is open and honest communication and we’re glad you experienced prompt, professional response and follow through. It was gratifying to help you; we’ve shared your feedback with Greg and the water mitigation team. While we hope you never experience another water damage, be assured that Compleat Restorations is here to help with fire & storm damage, as well as environmental concerns such as mold and asbestos. We’re so pleased that we were able to help restore your property and restore your life.
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    Affiliations

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    • GuildQuality
    • 2007 Chrysalis Award
    • BBB A+ Accredited Business
    • Building Industry Association of Lancaster County
    • Contractor Connection Golden Hammer Award 2016

    More about Compleat Restorations

    As a GuildQuality Guildmember, Compleat Restorations relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Compleat Restorations in Lancaster, PA; York, PA; Lititz, PA; Ephrata, PA; Lebanon, PA; Reading, PA; Mount Joy, PA; Denver, PA; Harrisburg, PA; Manheim, PA; and 76 other cities in Pennsylvania, North Carolina and Maryland.

    In this report, Compleat Restorations has published a summary of the customer feedback they've received since they joined GuildQuality in May 2018. In that time, 180 out of 518 customers (35%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2019.

    Compleat Restorations surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Compleat Restorations customer, and if Compleat Restorations completed work for you after May of 2018 but you haven't yet received a survey, please let us know.

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