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Compleat Restorations

84 ratings
702 Pointview Ave, Ephrata, PA 17522(717) 738-2121
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About this company

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Compleat Restorations

We know you can't afford to wait and immediate disaster response is crucial. As Central Pennsylvania's premier disaster restoration company since 1978, we've set the standard for customer care with our guaranteed 2 hour emergency on-site response time. Typically we're there within an hour.

GuildQuality Member
Guildmember
Since 2018
Feedback Milestone
5 Consecutive Great Reviews
2018

Types of work

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Water damage restoration (309)

Storm damage restoration (220)

Fire damage restoration (214)

Mold remediation (181)

Projects

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Photos

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment

Lancaster, PA on Dec 07, 2018
Compleat Restorations did a great job and Tom Curtis did a magnificent job getting us through the fire.
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1 votes
Compleat Restorations

Review by

They did a great job.

Response from Compleat Restorations

Dec 10, 2018
Keith & Renee, thank you for taking the time to share such great words about Compleat Restorations - it was an honor to help with your fire damage restoration and cleaning. It’s so nice to be appreciated and we’ll be sure to share your feedback with Tom Curtis and the entire team. Thanks for always being a Compleat Cheerleader!
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    • Comment

    Elizabethtown, PA on Nov 30, 2018
    We had a biological problem in the church due to having a very wet fall and Compleat Restorations was able to help when we needed it and they did it professionally and on time.
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    Compleat Restorations

    Review by

    They are fast, professional, and I am very satisfied.

    Response from Compleat Restorations

    Dec 10, 2018
    Thank you for taking the time to share your kind words about Compleat Restorations, John & Mary Catherine. It’s so nice to be appreciated and we’ll be sure to share your feedback with Greg Zell and the construction team. It was our pleasure to help with your water and repair project. While we hope you never experience another property loss, be assured that Compleat Restorations is here to help with fire and storm damage cleanup. We’re thrilled that we were able to help restore your property and restore your life.
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    • Comment

    Manheim, PA on Nov 22, 2018
    We were pleasantly surptised and do pleased with the immediate service we received and helpful information provided. They lifted the unpleasant burden of our home water damage from us and followed through until we were clesaly out of danger. A million thanks!
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    Compleat Restorations

    Review by

    Do not use them ever.

    Response from Compleat Restorations

    Dec 10, 2018
    Owen, thank you for taking the time to leave your feedback. We make every effort to be sure the customer experience with Compleat Restorations is great, and are sorry to learn this wasn’t your experience with us. If there is something we can do to make things right, we’d like to hear from you. You can contact me, Janelle Weaver via e-mail at jweaver@compleatrestorations.com. We value your constructive criticism and will share your concerns with the team because we view all feedback as a learning opportunity.
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    • Comment on "Schedule"

    Lancaster, PA on Nov 08, 2018
    They always called ahead of time!
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    Comment on "Trust"

    Lancaster, PA on Nov 08, 2018
    They were nice and cleaned up! I am very satisfied!
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    Comment on "Clean & Safe"

    Ephrata, PA on Nov 08, 2018
    I am 80% blind. They were very helpful and pointed out things that I needed to know about.
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    Comment on "Contact Again"

    Ephrata, PA on Nov 08, 2018
    I would like them to know that I a good recommendation and am happy with the work.
    Mark as helpful
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    Affiliations

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    • GuildQuality
    • 2007 Chrysalis Award
    • BBB A+ Accredited Business
    • Building Industry Association of Lancaster County
    • Contractor Connection Golden Hammer Award 2016

    More about Compleat Restorations

    As a GuildQuality Guildmember, Compleat Restorations relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Compleat Restorations in Lancaster, PA; York, PA; Lititz, PA; Ephrata, PA; Lebanon, PA; Harrisburg, PA; Denver, PA; Mount Joy, PA; Reading, PA; Manheim, PA; and 58 other cities in Pennsylvania and Maryland.

    In this report, Compleat Restorations has published a summary of the customer feedback they've received since they joined GuildQuality in May 2018. In that time, 115 out of 383 customers (30%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2018.

    Compleat Restorations surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Compleat Restorations customer, and if Compleat Restorations completed work for you after May of 2018 but you haven't yet received a survey, please let us know.

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