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Compleat Restorations

227 ratings
702 Pointview Ave, Ephrata, PA 17522(717) 738-2121
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About this company

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Compleat Restorations

We know you can't afford to wait and immediate disaster response is crucial. As Central Pennsylvania's premier disaster restoration company since 1978, we've set the standard for customer care with our guaranteed 2 hour emergency on-site response time. Typically we're there within an hour.

GuildQuality Member
Guildmember
Since 2018
Feedback Milestone
1-Year Anniversary
2019 - See more

Types of work

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Water damage & mold remediation (589)

Fire damage restoration (60)

Storm damage restoration (42)

Air conditioning & heating (5)

Projects

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Compleat Restorations

Review by

when you have an incident they are there very quickly!

Response from Compleat Restorations

Oct 14, 2019
Jo, thank you for taking time to share your feedback about Compleat. We're always pleased to help and we agree that the mitigation team is awesome!
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    • Comment

    New Holland, PA on Oct 03, 2019
    They were all polite and courteous.
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    Comment on "Contact Again"

    York, PA on Oct 02, 2019
    717-225-2025
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    Comment

    Lititz, PA on Sep 30, 2019
    Everything was perfect, they showed up on time, and they did a good job.
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    Compleat Restorations

    Review by

    Compleat Restorations did a wonderful job and really helped me out with a situation that was terrible! They worked over the weekend to get me back in my house and even came out to my work so I wouldn't have to take time off work! They were a great company and I would definitely recommend them!

    Response from Compleat Restorations

    Oct 01, 2019
    Casey, thank you for taking the time to share your terrific feedback! As a 24/7/365 emergency restoration leader, we're pleased that we could demonstrate our emergency response and that Compleat could accommodate your schedule so that you didn't miss work. While we hope you never need us again, know that we are here for you in the event of fire or storm damage. We were honored to help and thrilled that you were happy with our customer service.
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    • Compleat Restorations

    Review by

    We've done a lot of work with Compleat Restorations and have always been very pleased.

    Response from Compleat Restorations

    Oct 01, 2019
    Rick, it's always a pleasure to work with you and we're glad you're pleased, too. Thank you for taking the time to leave your good feedback about Compleat. We're honored to be of service to you.
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    • Comment

    Red Lion, PA on Sep 25, 2019
    I hope that I may never need your services again. it was great meeting all of you and the ease of communications between the field representative and the office was flawless
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    Compleat Restorations

    Review by

    Super fast response 'within 90 minutes" of severe water damaged we discovered when we returned home from a week stay at the beach. Worked under adverse conditions to remove all damaged items to our home. We really appreciated the way they took care of our problem as a result of water damage. The follow...

    Response from Compleat Restorations

    Sep 26, 2019
    Adam, thank you for your generous review. We're thrilled to hear that you had a great customer experience with Compleat. We'll be sure to share your words with Jona and the water mitigation team because we agree they are rock stars! While we hope you never need us again, rest assured we are here for you in case of fire, storm, or environmental damage. Thanks again for taking time to share such positive feedback.
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    • Compleat Restorations

    Review by

    Compleat Restorations did an excellent job! I would highly recommend them to anyone that needs their services.

    Response from Compleat Restorations

    Oct 01, 2019
    Mike, thank you so much for sharing your good words about Compleat. We were honored to help you and wish you the very best.
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    • Compleat Restorations

    Review by

    The job was done very well & everybody was very professional.

    Response from Compleat Restorations

    Sep 25, 2019
    Hugh, thank you for taking time to share your feedback. We're pleased that you were happy with your experience and we'll be sure to share your words with Kristen and the entire mitigation team!
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    Affiliations

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    • GuildQuality
    • 2007 Chrysalis Award
    • BBB A+ Accredited Business
    • Building Industry Association of Lancaster County
    • Contractor Connection Golden Hammer Award 2016

    More about Compleat Restorations

    As a GuildQuality Guildmember, Compleat Restorations relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Compleat Restorations in Lancaster, PA; York, PA; Lititz, PA; Ephrata, PA; Lebanon, PA; Denver, PA; Reading, PA; Manheim, PA; Mount Joy, PA; Harrisburg, PA; and 89 other cities in Pennsylvania, North Carolina and Maryland.

    In this report, Compleat Restorations has published a summary of the customer feedback they've received since they joined GuildQuality in May 2018. In that time, 311 out of 783 customers (40%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2019.

    Compleat Restorations surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Compleat Restorations customer, and if Compleat Restorations completed work for you after May of 2018 but you haven't yet received a survey, please let us know.

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