Every step in the process was very positive. We really liked our sales associate as well as the installation team. Everyone was very personable, knowledgeable and professional. We are also extremely pleased with the windows ! Great quality and nice looking.
I love the quality of the front door and windows. They are the best windows I’ve ever seen.
Everything was very smooth.
Was not given accurate information around labor warranty. Was told lifetime but it's only 5 years after install. Got told "it recently changed" but feels like a bait and switch. Also picture window has been broken twice during install and repair attempt left black marks on my wall
I feel I traded a old ugly inefficient window for a new pretty inefficient window.
I can’t remember the gentleman’s name, but he was very knowledgeable great to talk to about the product and willing to spend time explaining things.
They should be aware that some details still need attention, and it’s been nearly two months now.
The installers where clean and efficient
Tyler explained everything quite well; I was kept informed of progress every step along the way; the window construction is high quality.
My experience was very good with Window Nation. They did an excellent job. I was very pleased with the windows and the doors. I do have one thing; they have not brought two of my screens for two of my windows. They didn't have them, and they were supposed to bring them back, and I haven't received those yet. Other than that, they did a good job.
Good price, quick work
The Window Nation team was just amazing!
The supervisor Mike was fabulous and kind.
I would highly recommend Window Nation to a friend. Actually, a friend suggested I contact Window Nation for an estimate. I was very impressed with the sales representative's knowledge. The installers were very precise in installing the window and afterwards, explained the features. I am very pleased with the quality and efficiency of the window.
Products are great we received our windows and new front door which we love. But the customer service after they got paid declined and the service wait times are horrible. Been waiting on a new lock for 3 months, still waiting.
See below ratings
The patio door is sticking and not closing easily.
Overall I like most of the windows. On two casement windows in our kitchen, we paid extra for to get a wood look since our old windows were wood with wood trim and we liked the look. My wife & I had specifically asked the salesman if everything would be replace and match the new wood look windows. By that we meant the trim around the windows and the window sill along the bottom. He said yes it would and that is the only reason we spent the extra money to get the wood look. The guy came out a week later to measure our windows and mentioned to us that he didn't see anything about the window trim or sill on our order. I contacted the salesman and he said it should have been included, but he'll put in a change order. A few days went by and I followed up with him. He said he would resend the change order. It came through and I signed it and sent it back. A few weeks later you came out to install the windows and the installer informed me he only had white primed wood to install. I told him that is not what we were sold and that we did not like the look of white trim on a wood look window. A manager called and they said the only thing they could do is go by wood and install it and we can stain it whatever color we want. We felt that we had to go with that over the white trim. The installer framed in the 2 casement windows with wood, calked it and finished the install. We purchased stain and polyurethane and watched a few videos on how to stain window trim. They all show sanding and staining the molding before putting it up. We are anxious about having to do this while it's up on wall around our new windows, our cabinets and tile backsplash. With the money we paid to have the windows installed and for what we were told we were purchasing, we are not happy to have this staining project to complete. I am open to any help or advise that you can provide on how to best tackle completing the sanding & staining project.
Aside from the windows being special ordered to my home and to my specs, they are truly beautiful. I am so happy I decided to go with Window Nation, they are true professionals!
It was scheduled for the best time slot for us and done in 2 days. They were professional.
The installers were great and left the area clean. They finished in one day, very professional.
I am likely to recommend Window Nation to a friend. We had a couple of small issues, but they were resolved, and we still have a pending issue. Although we had a couple of little things being taken care of, I'm confident they'll be resolved to my satisfaction.
They gave me a giftcard I cant use. Bryon and the crew wonderful and the other guys actually showed up on time and I appreciated that because I was dropping my dogs off.
Window installers were magnificent.
3 bay windows are terrific.
Travis made the whole experience worthwhile. He was available to answer all my questions he was polite and a pleasure to deal with. All the team that worked in my home were polite and courteous. I am so pleased thanks to all who helped me .
The communication at first was a little sparse. Then, as project grew closer, communication about project was good.