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The patio door is sticking and not closing easily.

Overall I like most of the windows. On two casement windows in our kitchen, we paid extra for to get a wood look since our old windows were wood with wood trim and we liked the look. My wife & I had specifically asked the salesman if everything would be replace and match the new wood look windows. By that we meant the trim around the windows and the window sill along the bottom. He said yes it would and that is the only reason we spent the extra money to get the wood look. The guy came out a week later to measure our windows and mentioned to us that he didn't see anything about the window trim or sill on our order. I contacted the salesman and he said it should have been included, but he'll put in a change order. A few days went by and I followed up with him. He said he would resend the change order. It came through and I signed it and sent it back. A few weeks later you came out to install the windows and the installer informed me he only had white primed wood to install. I told him that is not what we were sold and that we did not like the look of white trim on a wood look window. A manager called and they said the only thing they could do is go by wood and install it and we can stain it whatever color we want. We felt that we had to go with that over the white trim. The installer framed in the 2 casement windows with wood, calked it and finished the install. We purchased stain and polyurethane and watched a few videos on how to stain window trim. They all show sanding and staining the molding before putting it up. We are anxious about having to do this while it's up on wall around our new windows, our cabinets and tile backsplash. With the money we paid to have the windows installed and for what we were told we were purchasing, we are not happy to have this staining project to complete. I am open to any help or advise that you can provide on how to best tackle completing the sanding & staining project.

Aside from the windows being special ordered to my home and to my specs, they are truly beautiful. I am so happy I decided to go with Window Nation, they are true professionals!

It was scheduled for the best time slot for us and done in 2 days. They were professional.

The installers were great and left the area clean. They finished in one day, very professional.

I am likely to recommend Window Nation to a friend. We had a couple of small issues, but they were resolved, and we still have a pending issue. Although we had a couple of little things being taken care of, I'm confident they'll be resolved to my satisfaction.

They gave me a giftcard I cant use. Bryon and the crew wonderful and the other guys actually showed up on time and I appreciated that because I was dropping my dogs off.

Window installers were magnificent.
3 bay windows are terrific.

Travis made the whole experience worthwhile. He was available to answer all my questions he was polite and a pleasure to deal with. All the team that worked in my home were polite and courteous. I am so pleased thanks to all who helped me .

The communication at first was a little sparse. Then, as project grew closer, communication about project was good.

The process was too long. They tried to do the install the week of Thanksgiving, and the guy they'd sent out to measure it measured wrong, so they brought the wrong door. So then they had to reorder it, and it took until January, and it's still not right.

They fulfilled all of their promises, have been completely honest, and have done fine work.

Attention to detail by the installers, they take pride in their work.
Management CS very responsive.

Quote originally given, changed significantly

And what a shame because the Raleigh office staff and workers were so great, but the production side was ridiculous and for that reason, I cannot recommend Window Nation as a company. Too many delays (5) and scratches on the product.

They did excellent work.

Salesman did not mark windows to be replaced correctly and this led to confusion. The confusion was recognized immediately. The salesman refused to meet me at the home to walk through to ensure that no mistakes would be made. I next notified the salesman when the installation crew arrived and advised that they did not have a window for the master bath. I knew something was wrong. I called the salesman to advise. He said that he would look into it and call me back. He never called me back. Several days later I called him again. He told me that he was on vacation and asked that I called him back the following Tuesday to remind him. Windows that were supposed to be replaced were not and windows that were not supposed to be replaced were. Nobody at Window Nation help me with this problem The problem was ignored. All of my efforts were wasteful. The salesman was disrespectful on the telephone and tried to blame me. It was his carelessness that led to this situation. I do not anticipate that it will ever be resolved.

Since my windows have went in and unhappy with the install my emails have went unanswered. The city inspector also did not pass the windows and he is not hearing back from them either.

The install crew was get. Warranty also was good.

Everyone was so pleasant and wonderful to work with

I absolutely would not recommend Window Nation to anybody. We are currently four months out from when we signed and the work is still not complete. Sales representatives are very high-pressure telling you that if they walk away, you will never get that price again. The first team of installers came out and lied to us telling us that they could not complete the work. The second team of installers came and did most of the windows, but we had one large three part window that arrived completely smashed, that they wanted to install. We waited on a replacement window and we were told that it had arrived, but when we called to schedule, they told us that it was the wrong window and we now have to wait again. Every time you try to call Window Nation it is a very long wait and the phone call times out before you reach a person. If you leave a message nobody calls you back. You do not have a contact person that you can contact regarding your order throughout the process. The cherry on the top was the loan company called us to start making repayments because Window Nation said that the project was completed. Even though I am still missing a large three part window that is still 4 to 6 weeks out from being completed.

I am 100% totally satisfied with my Window Nation windows. I would highly recommend Window Nation to any potential homeowner that may be in the planning stages for replacement windows.

No Cowboy’s jersey as promised!

Some of the windows don’t stay shut unless locked and are extremely difficult to lock.

It took me hours to pick up the broken glass out of my front flowerbed.

Inpresive fast and clean