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Thompson Remodeling Inc.

44 ratings
4820 Cascade Rd SE, Grand Rapids, MI 49546(616) 942-1866
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About this company

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Thompson Remodeling Inc.

Thompson Remodeling partners with you to discover your style and vision for your home. We create a custom design to meet your specific needs that is uniquely yours. Our process ensures that there are no surprises – your custom project will be built on time, on budget, and to your approved project plans. We want to help you Love Where You Live. More

GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2013
Feedback Milestone
10 Consecutive Great Reviews
2016 - See more

Types of work

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Design build remodel (81)

Kitchen remodeling (24)

Interior painting (15)

Bathroom remodeling (11)

Projects

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Photos

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Thompson Remodeling Inc.

Review by

Our designer was amazing. The tile person was amazing. There is where the amazing stops. An 8 week project turned into 6 months! We felt forgotten and that we were a back burner project with no priority.
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    • Comment on "Recognize Excellence"

    Marne, MI on Oct 12, 2018
    Two people were exceptional, Stephanie and Bryan, they were both very helpful and patient at all times. If we need any remodeling done again I hope they would be available. It all went so well after the apprehension we had going into the project. Very pleased with the outcome.
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    Comment on "Area Of Satisfaction"

    Marne, MI on Oct 12, 2018
    They were very considerate and professional in all of our dealings.
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    Comment on "Recognize Excellence"

    Grand Rapids, MI on Oct 04, 2018
    project Mgr was straight forward.and promised what he said he was going to do
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    Comment on "Recognize Excellence"

    Grand Rapids, MI on Sep 16, 2018
    The whole group appears to function well as a team and support each other whenever necessary.
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    Comment on "Area Of Satisfaction"

    Grand Rapids, MI on Sep 16, 2018
    Their responsiveness to questions and problems was quick every time. We also appreciated the follow-up to ensure our satisfaction.
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    Thompson Remodeling Inc.

    Review by

    The people and the quality of work at Thompson Remodeling are top-notch! It slowed things down a bit when they lost the Project Manager during our project, but they recovered very well and maintained a high level of professionalism.
    Mark as helpful

    • Comment on "Construction Quality"

    Grand Rapids, MI on Aug 11, 2018
    There were a few items that we were not satisfied with, but contacted Thompson, and they were professional and addressed all concerns.
    Mark as helpful

    Comment on "Area Of Satisfaction"

    Grand Rapids, MI on Aug 11, 2018
    Our designer, and the follow through of the owner. Both were kind, sought out feedback, and addressed any concerns without question.
    Mark as helpful

    Comment on "Area Of Satisfaction"

    Grand Rapids, MI on Jun 29, 2018
    Clear communication as the project advanced, good conversation as small issued arrived. Finished product is great and minimal issues along the way in a house that is over 100 years old.
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    Affiliations

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    GuildQuality Partner Affiliations

    • Remodelers Advantage

    Other Affilations

    • GuildQuality
    • 2007 CotY Award
    • 2008 Qualified Remodeler Top 500
    • EPA Lead-Safe Certified Firm
    • Green Built Michigan

    More about Thompson Remodeling Inc.

    As a GuildQuality Guildmember, Thompson Remodeling Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Thompson Remodeling Inc. in Grand Rapids, MI; Ada, MI; East Grand Rapids, MI; Lowell, MI; Rockford, MI; Byron Center, MI; Alto, MI; Grandville, MI; Kentwood, MI; Belmont, MI; and 20 other cities in Michigan.

    In this report, Thompson Remodeling Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2007. In that time, 139 out of 184 customers (76%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2019.

    Thompson Remodeling Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Thompson Remodeling Inc. customer, and if Thompson Remodeling Inc. completed work for you after October of 2007 but you haven't yet received a survey, please let us know.

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