The work was completed as promised and the crew was outstanding.
The patio was built right and looks great but the fire pit function was disappointing.
Yes
I think they were very professional with their work from the design consultant coming to review, to project end. From the time we had signed the contract all the way to the project finished, everything was done very well. The crew was pretty good. The final details and everything including materials and everything that was discussed before the project was used as discussed. I have no complaints. The finish and quality look good upon completion. It was done on time. I am satisfied with the job.
I'm very happy with the expertise of the work that was done.
The project manager, Alex, was absolutely great to work with. I am going to hire System Pavers again because he was so thorough.
We've dealt with them twice to fix up our front yard. They were the first company that we called, and I never usually go with the first one. However, the salesman, Chris, was so good, and the company is so experienced. They had everything down, and it was so nice working with them. The crew was always excellent. We had the same supervisor, Brayan, both times, and he handles the job beautifully.
I thought System Pavers would do an excellent job seeing how they were advertising on some very prestigious radio stations. They started out great. The salesman was good friendly. The workers were friendly, but as a superintendent myself, I was disappointed with the work due to the following failures:
1. There was sand in my slider door track. The sand has a cement component to it so I when it gets wet it set up and becomes solid. I had to point this out to them so that they could clean it out.
2. After digging out where the pavers were going, they left roots and old rotted wood in my flower beds.
3. They asked if they could leave some of the dirt they dug out spread around my garden, so they wouldn’t have to haul away so much; I agreed and said that they could spread SOME dirt around the yard. They ended up trying to spread ALL the dirt around my yard AS WELL AS all the leftover paver bedding material, which is not at all conducive for plants to grow in.
4. They didn’t cover and protect my lawn, in fact, they left quite a bit of the cement sand which I had to remove myself. At first, I thought that they trashed the grass and so I did not notice it at first. When I finally removed it, the grass had died underneath and I had to resod the lawn they killed.
5. They didn’t lay the pavers over the entire area we agreed on, I had to have them come back and add another course of pavers to fill in the area they didn’t pave.
6. When it rained, it was apparent that they had sloped the patio wrong so water that hit the Pavers ran under my patio cover and then drained out. Again, I had them come back to fix that problem; but instead of sloping the patio as it should’ve been, they just raised a slight berm on the sides of the patio. So now Water does not run off the pavers, instead it pools in some places, and if Water gets on the patio side of the berm it’s still runs into the middle of the patio.
7. They put a drain in my lawn, but it was at the High Point instead of the low point where water would drain off of my lawn. I had to have them move the drain and again they made such a mess of my lawn. I spent an hour collecting the grass plugs putting them back in place and making it look decent.
I feel I should have had a cheaper contractor do the work as it doesn’t appear the work would have been much different
Very easy transaction and so much information that was given.
Poor communication. Extra palettes of pavers were left on our driveway for 2 weeks after the job was complete making it difficult to back out of our garage. We did not hear from system pavers so we contacted them. They also did not schedule a review of the completed project until we contacted them regarding the extra pavers. There were empty palettes left in the street. After waiting 2 weeks for them to be hauled away, my husband and I moved them to the driveway in the back of our house.
I already have recommended System Pavers. This is this first home improvement that went well and turned out beautiful! Justin delivered on every promise.
The process from start to finish was easy. Scott took the time to understand our vision and came up with a project that completely met our needs. The demolition and installation were done in a timely manner and our yard was tidied up every evening. Everyone we dealt with was professional. We couldn’t be happier with our new patio.
We love the quality of the product and the professional interactions. Everyone was kind and knowledgeable. Our turf completes our back yard oasis perfectly!
Extremely happy with all phases of work.
We're very happy with every aspect of our experience with this project.
I felt confident throughout the job that our extended patio and turf would be beautiful and it is!
The sales person seemed knowledgeable, but didn't really like that je had to drive so far. He took the time to answer questions, but didn't mention that the pavers may not be in the exact pattern as what is shown on the diagram that I had to approve and sign. Nevertheless, Ryan and his crew was more than willing to make good on the diagram layout and was also able to correct the firepit issue when the manufactured fire pit cap did not fit correctly. The install team made it happen and produced a professional product. I am very pleased with the results.
Work was completed in a timely and efficient manner. 25yr warranty was a big factor as well as quality of material.
They did a great job with project and it was completed seamlessly
It was a dusty, noisy job. Recommendation depends on the flexibility (some may say NO if they can’t put up with noise and dust) of who I might recommend to put pavers in.
System Pavers was very timely.
System Pavers did a fantastic job on the driveway and walkway.
I initially had a problem with the completion of my project, but after a phone call from Rob, I felt that the issue had been resolved
I wholeheartedly recommend System Pavers for anyone seeking professional paver work. From start to finish, their expertise and professionalism were evident, resulting in a stunning outcome. The finished project surpassed my expectations, showcasing the meticulous craftsmanship and attention to detail that System Pavers is known for.
Yes, system pavers were friendly, knowledgeable, and quick. Their crews are professional and kind.