I had to follow-up with the whole team multiple times to ensure things were done as agreed upon. The sub contractor repeatedly cut corners and I ended up taking time off from work in order to ensure the job was done right. There were some things that were completed in a way not originally upon but I wasn’t interested in dealing with the headache of addressing those items. That was not what I expected from System Pavers. I heavily hesitate to recommend because of this.
I would definitely recommend System Pavers. An outstanding company with an excellent work ethic. My contractor was excellent and I highly recommend Jose Muniz. He is capable of managing many projects with perfection.
Even though the cost was a little on the high side we were satisfied with the service until the end of the project. At the end of the project the workers just left and the project manager did not meet with us to go over it and answer any questions we had or see if we were satisfied or give us the completion certificate to sign. They did not fully clean up the work area leaving five pallets in front of our property and a porta potty next to our mail box in front of our house. The next day the project manager texted us to see how we intended to finance the project and we told him we expected the pallets and bathroom to be removed before the memorial day weekend. He said somewhat vaguely that he had put in an order. a week later it was still there and when we reached out to customer service we were informed again that "they have no control" over when the truckers come to take the pallets away. And how the time lines are out to almost 3 weeks. But why were they able to get the same truckers to deliver within a few days of the signing of the contract? It was 10 days from the end of work to the clearing out of their materials and bathroom from our property and the presenting to us the completion certificate to sign. Storing your material on our property and in our neighborhood is not acceptable. We had the impression that once the actual physical work was completed they had moved on to the next job. Stick the landing and you could have gotten an easy 5 stars.
Well done. Nice job. I love my new backyard.
Albert, Johnathan and the crews solved all the problems that I encountered during the construction. We kept in touch all the time. The project was done on time. Everything met my expectations. Excellent job.
David and Javier are top notch. Some of the best I’ve ever worked with and I can’t wait to have them back for our next project.
I would strongly recommend to my Neighbors to use system pavers for their next outdoor project.
Great job! My yard looks great. the job manager and ALL the crew were terrific. Great workers got everything done on time and looks perfect!
Other than the design process with Ben, the rest of the experience was wrought with mistakes, terrible communication and constant issues.
It was great quality. They delivered on time.
We were disappointed with the quality and level of communication once our project began. There were major issues with workers leaving our water on, throwing garbage in our flower beds, cutting our fence multiple times without consulting us and lack of response from corporate on anything.
The process started with communication issues, which led to some adjustments. Once they fixed the issue, they were a thousand percent better and much more responsive.
The contract workers were late. They were unprofessional at times. They had to redo work. They took longer than they needed to take.
I was very happy from start to finish. They are a great company.
They are very professional, reasonable and quick!
For big installs, SP was a solid find. Although they were not the least expensive bid, they definitely got the job done on time, on budget, and with great results.
They have done beautiful hardscaping for me
Would recommend to a friend if they could afford the project.
I wouldn’t recommend this company at all the only reason why I’m giving a high score is so that this doesn’t effect Brayan and his supervisor they were the only ones that were actually very helpful and kept me informed.
The entire crew was professional, timely, friendly.
I recommended System Pavers to a friend because of the strong communication during the job and the quality work. I am always sure to tell people SP is not the cheapest company to work with, but the customer service is strong, and they stand behind their product.
The sales agent took time to understand our needs and proposed a project that improved our quality of life significantly. We thoroughly enjoy our outdoor space now.
We have enjoyed our patio upgrade more than we realized we would! It is so nice to go out barefoot and walk on a clean surface. We use a leaf blower to clean the patio so we save water and money compared to lawn maintenance; and bonus-we noticed there is less dust in the house now! Thank you system pavers!
Overall quality work and support from design to install.
I don’t think that System Pavers is any different than their competition.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of System Pavers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys