To begin, my husband and I were a bit overwhelmed because of how much work that needed to be done. Shannon visited our home to look over the entire project and she spent multiple hours with us. Shannon made things so easy and explained everything. Once we went into contract we were given a date for the job to begin, JR and Shannon kept in contact with us. They called us letting us know when the project would begin and when materials would be delivered. When the project began JR was speaking to us daily and making sure we were happy. JR even went and picked up rock samples to make sure we were happy with the size and color. JR went above and beyond with an issue we had in the backyard and he made sure we were happy before he left. Overall an amazing experience with the entire crew. Thank you JR, Shannon, and the entire System Pavers crew.
I have had a great experience with 2 major projects at my home. I have given referrals to several neighbors.
I was exceptionally impressed with the quality of the construction crew. I am very pleased with their work.
Was not aware that the work was contracted out to another company. I am assuming I could have saved a lot of money going directly to someone they contract. The salesman the initially came out made it sound like he would be more involved during the process than he really was. After we signed the contract we literally never heard from the guy again, including when we asked for pictures or what the wall and stairs would look like.
Wonderful job and excellent workmanship !!!
Product quality appears to be excellent, work crew was very professional. Ryan and Jim were knowledgeable
System Pavers does an excellent job. They do quality work, and the 25 year warranty is exceptional.
After the job was finished, we noticed some minor issues that we wanted corrected. They came right back and were very responsive.
They were not clear in specifying which type of rocks that were needed for the drain. There's a drain for water. The water goes through the rocks to go to the ground. That's the way the water was drained and not through the pavers. They used small rocks. The outdoor vacuum cleaners are bigger than the household vacuum cleaners and are very strong. They are used for leaves and branches. If the rocks get vacuumed in, it's ll destroy the cleaner. I wrote to them but for some reason they have not responded.
Probably not , to expensive for what you get!
System Pavers was timely and professional throughout the process. We are very happy with the results.
Everyone involved was knowledgeable,. helpful, friendly, and did a great job with our project.
They were efficient, fast and courteous.
The job was done in 4 days. I had my driveway, walkway and front porch done. The men came on time and cleaned up before leaving. The finished product is wonderful, a very nice change.
They were professional and helpful every step of the way!
Through the whole process, System Pavers was professional and helpful. My end product is BEAUTIFUL and I am so excited to start hanging out in my backyard more. The whole System Pavers team was focused on safety as well---which I greatly appreciated during this time! Thank you to the whole team! :)
I found them very responsive to all of my questions.
The outcome speaks for itself.
Driveway came out better then I had envisioned.
Everything was fabulous.
What an easy process from start to finish, everyone along the way was great to work with. Mike and Dan did an amazing job!
The work was well-done in a timely manner.
We paid the premium that System Pavers charges due to the promise of a smooth transaction without the typical construction/contractor issues -- our neighbor completed a slightly bigger job then ours quicker and about 40% less. The process provided frustrations on our part due to mostly lack of effective communications and follow through. It did not make us feel good about the purchase; it did not leave us with a feeling that we made the right choice. Yes! We are happy with the final product; however, we are not convinced that we received the value we paid for.
System Pavers provided excellent service throughout the whole process. There was plenty of interaction and communication throughout which is a plus and the construction crew did a great job with carrying out the design from installing the turf and pavers as well as cleaning up. I was amazed on how fast they completed the front and the backyard since it was a total transformation from dirt to now something beautiful that strangers passing by admire and ask us for recommendations.
It is still not 'outside' weather here in Colorado, so I'm not outside working around the area that was bricked, putting flowers and grass and fencing back. But as I do walk out the front door, I marvel at the beautiful steps created by System Pavers, the enlarged walkway leading up to the house, the lovely curve made on the way to the driveway. We are still trying to figure out the lighting and will need to make a call about getting solid information on keeping the lights coming on each night, turning off at a certain time, as we don't know how to do that, but I am very pleased with the color of the brick used, and how it enhances our rather small driveway, making it so much easier to have two cars parked in it.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of System Pavers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys