Overall extremely good experience

The customer service team was very professional and helpful in helping us with our design

I liked that all my questions were answered and staff were very professional . McClane Sjolund, Leonardo and Javier Rodriguez were all helpful in their part of the job. Each part was explained to me in great detail. I appreciated that.

Incredibly good at what they do!,

We had an amazing experience with System Pavers transforming our backyard! We replaced our old grass with a beautiful combination of pavers and turf, and the results are stunning. Huge thanks to Anthony for the initial design consultation and creating the perfect layout, and to Joe for overseeing the construction seamlessly. Highly recommend this team!

I signed my contract on July 6, 2026. I didn't hear from a project manager until July 28 — 22 days later. As of August 17, more than six weeks in, I still had no start date and the revised pricing still wasn't showing in the client portal. Every update I got came only after I chased it down myself.

The bigger issue was scope. The edging was never presented to me as a line item with a price, and I didn't find out it was excluded until the last day of installation. When I did find out, I asked the project manager what it would cost to add it. I never got a number. What I got was that his subcontractor would probably be cheaper than System Pavers and that he'd talk to my designer and get back to me. No quote, no price range, nothing added to the portal. A few days later the company put in writing that I had demanded free work — after I had asked them for a price and they didn't give me one.

I’m going to us you again.

Poor communication, customer service and quality of installation

We went through a few iterations of the design before and during the project. The crews worked diligently every day for a week and a half to get the job completed to our satisfaction and a little earlier than we expected. The final product was better than we had hoped for. We are extremely happy with the results.

Better communication with us in design phase and when our design consult was no longer employed with System Pavers.

The timing to do our patio was all wrong It changed weekly. When they started at early morning it woke me up daily! They did get the old patio out.

Excellent craftsmanship

Very organized and worked as a team

Everyone was very helpful, courteous & on time!

Yes I am, they did an amazing job

The service was exactly as described. Lorinc walked us through the process. Great workmanship.

The workmanship was superb and we love the final outcome of the installation! However, communication just prior to and during the project could have been clearer and more consistent.

I would absolutely recommend System Pavers. They did a great job and were easy to work with.

I recommended System Paver to a friend without a doubt!

I was very happy with System Pavers' service, from customer service to the timeliness and quality of their work. The professionalism of both the workers and System Pavers as a whole was excellent. They helped us lay out and create the design we wanted, so their service really covered everything.

Great design, flexibility and great problem solving.

Communication was non-existent during and after the project. I sent a detailed email to contact@systempavers.com on August 24th, as directed by office staff when I originally called to voice these concerns, and never received a response. In summary, the project payment plan did not include taxes which resulted in a balloon tax payment that was entirely surprising, storage of project materials was not in alignment with plans made during pre-install resulting in dead plants in my front yard, and project manager communication during the project was entirely non-existent. Project manager presence at the site was non-existent, and communication was completely lacking.

Lastly, NO ONE PICKED UP THE EXCESS PROJECT MATERIALS. I had to deal with it after it was sitting in the front yard for nearly 2 weeks, and no one was talking to me. So now I have a stack of excess materials in my backyard and had to coordinate removal of pallets with a third party.

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Below is a copy of the email I sent to contact@systempavers.com on August 24th to support my review.

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Hello,
I am writing this email in response to Project 2026-0210165.

Questions:
A. As part of this project, the contractor deviated from the plan and installed pavers under my heat pump condenser’s outflow pipe. The contractor ended up resolving the discrepancy by continuing the pipe underneath the pavers and having the water flow off the property. I am concerned about if the grading on that pipe is correct, and its ability to allow built up condensation to outflow properly. I brought this concern up to Abrahan who told me that any issues would be covered under my warranty. Can you please confirm that? I only signed the work completion form on that guarantee.

B. Can you please provide me an estimate on when I can expect the excess materials and pallets to be removed from my front yard? I was told by Abrahan that it would be removed prior to last weekend, however that did not occur.

Issues, Comments and Feedback:

Final Project Payment - The Final payment milestone within the portal omits the tax amount (see attached picture). This omission is deceiving and needs to be updated. Being an engineer at Boeing, I have a very real possibility that I will be going on strike in a month and was counting on the portal to be correct in my future budgeting. Receiving an email several days later that specifies an amount double what was listed in the portal is just unacceptable.

Front Yard Landscaping - Attached is a photo of $50 worth of dead plants caused by the poor placement of the pallets loaded with project materials. During my walkthrough, materials were supposed to be delivered in spaces between the scattering of plants in my front yard but were instead all placed and stacked at the beginning of my driveway crushing and killing my plants.


Poor Project Management – I was told during the walkthrough prior to project start that Abrahan is new to being a project manager, but there are issues that I felt obligated to bring up. As a project manager myself, I am certain by providing him with more experience and training that he can overcome these issues.

Project Timeline
Friday, August 14th - My wife met with Abrahan and the contractor performing the work on Friday, August 14th. Abrahan, the contractor, and my wife agreed for a Saturday, August 15th project start.


Saturday, August 15th – Contractor begins work


Sunday, August 16th – Contractor completes initial install. I provide comments on items that needed to be fixed to Abrahan.


Monday, August 17th - Abrahan meets with the contractor and myself to go over my comments. Contractor agrees to resolve the issues on Tuesday, August 18th.


Tuesday, August 18th – Contractor completes fixes satisfactorily


Wednesday, August 19th – I have my final walkthrough with Abrahan.

Presence at Site – During the walkthrough prior to material delivery, I was promised that that I could expect Abrahan to come to the site at least once a day to check on progress. Abrahan did not show up once while work was being performed. I had to coordinate with the contractor as they deviated from plans, and work to ensure that the project was completed as specified.

General Project Awareness, Communication, and Involvement – Abrahan had scheduled with me a meeting at 12pm on Wednesday, August 12th to go over the project with the contractor. He notified me at 1pm that day that they were not coming. I moved my work schedule around to be home for this meeting, being told at 1pm that they weren’t coming is just unacceptable.

On Monday, August 17th, while speaking with Abrahan he mentioned that he didn’t know that the crew started work. Considering that that was the agreement made between him, my wife, and the contractor on August 14th I just don’t understand.

Additionally, after Abrahan left on Monday, I had Honey Bucket come to my house to drop off a port-a-potty. First, Abrahan never told of a port-a-potty would be on my property (in hindsight I should have assumed) even though he was at my house just hours prior. Second, the work was done.

I am happy with the work performed, but I must admit the issues I experienced on this project does make me second guess wanting to do business with you again and to refer my friends and neighbors to you. Two of my neighbors and a work colleague are actively bidding backyard jobs, and I have told them the issues I’ve faced here. I am hoping that this was an out of the ordinary System Pavers experience and that if they do choose to go with your company that they can get a better experience.

Thank you,
Christopher Bujnowski

Completely changes our backyard from a disaster to an area we are using all the time, Kevin and Hosh and their team did an amazing job!

We’ve had several neighbors comment on finished project and have asked for your name.

System Pavers did a relatively small job of widening our driveway area and extending it around the garage. The project was treated as a high priority job and details seen to. I had done my own paving on the other side of our driveway myself a few years ago and I knew what to look for in the foundation details you can not see. I was able to observe to entire job start to finish and am very pleased with every phase of the job. It took two and a half days and the workers always arrived on time or earlier working long hours with few breaks and a very thorough clean up each day. We are extremely happy with System Pavers in the Phoenix, AZ area.