I would let a friend know that it is important to ask many questions during the sales process, to ensure you are getting what you really want.

The guys who did the porch laid a paver with a hole in it. Out of all the hundreds of them on our project. They finished a month ago and all I’ve been told is someone is going to fix it.

No project management

The project manager was excellent and very attentive.

My experience with System Pavers was five stars across the board.

I would recommend them to a friend because they're very high quality, dependable, and did what they said they were going to do.

Sales (overview) to PM (practical advice) to Install Team (meticulous execution)…each phase separately and collectively worked together.

I like the quality of the materials, durability and design of this project.

Great experience, thorough, attention to every detail. Cleaned up afterwards right away. Very happy with our back yard.

I liked the process. They explained what was going in from the beginning. We had a little problem with the weather, so we started the job a little later, but it went really smooth. I thought it was going to take a week, but it was done in two to three days. Everyone worked really hard. The project manager, Rafael Cabrera, called almost every day and called several times to check on us, so there was also good support.

Among all the house and outdoor projects for the past 20+ years, this project is the best and went smoothly in all aspects. The spending reflects results. It is the best and most satisfying project we have so far.

Sysytem Pavers were true to their words and on time. They did what they said they would do.

Many different pavers to choose from, meeting our schedule needs, great-looking final projects.

These are a great crew of experts with standout service

They are very professional. They were pleasant and professionally handled my job.

I would recommend them. They are expensive. It didn't run as smoothly as I would have liked.

System Pavers did a good job.

It really is a great experience working with System Pavers. The sales person I thought did a great job of advising on the final product without suggesting expensive add-ons. In fact, he offered ways to make it work within our budget so we would get the most for the least cost.
And then the workers were truly impressive. It was a lot of work and never did I feel like they were taking it easy or making the job last longer. Honestly they worked their butts off. And the foreman Harley was always in communication, on site when needed, to ensure everything was moving along smoothly.

The finished product was good but the process leading up to it was horrible.

To me this project was really expensive but we thought we were purchasing a professional job and I had to keep telling myself it would be worth it. I couldn’t do everything I wanted to do with my patio because the pavers was such a hefty price so this is phase 1. It was disappointing to find out that the sales and office people talk it up - it’s still subbed out to whoever and then they aren’t supervised so set up to make mistakes.. we hope this stands the test of time and if there are issues later maybe then I will feel better because we paid such a premium for warranty.

System Pavers did beautiful work.

Everyone at System Pavers was responsive, professional, and courteous.

Artificial turf, on time, expertly installed — Beautiful Job

We decided to go with System Pavers even though they were the most expensive out of the three quotes we got from other companies. There was a gentleman who was great. We spent a lot of time with him as he drew out a mockup of our yard. We did change the design slightly to save some money. We then met with the site manager, and we were told he would be there everyday. We did not know if that was necessary, but he was not there. We were left with just the work crew. The crew were great, but the communication from the start of the project from when we signed our contract to after went downhill. They stopped returning our texts and would only return our calls at the end of the day when the workers left the site. The breakdown in communication was horrible. We did tell them that there was no sand placed between the pavers, and their response was that the sand will just wash away. The whole point of going with the more expensive company is because we thought everything would turn out good, and everything would be covered. All of the companies we got quotes from were relative price wise. We thought we were paying for a bigger company which I thought had this value, great customer service, and follow through. They made a point to keep telling us that our project was very small, between $30-40,000.00. They also kept reminding us that we were a small blip for them. My husband called them several times to get them to come back out and tweak things like the border on the turf they put in, and the little spikes and screws that broke off or were installed cracked and broken. Overall, we were very disappointed. We were in a spot to go with the more expensive company to get the job done. We felt very disappointed that they kept reminding us of how small of a project we were to them. For us, this is our backyard for the next 20-30 years. They did come back and fix some stuff, but they would not have come back if we did not keep calling. The original designer said they have only ever had one bad review, and told us the story of how that person was difficult. Now, I feel like we are the people, not giving a bad review, but giving an honest one. We are not going to glorify them. We called about four times after they finished the job to fix things and thats a lot. I would never walk away from a landscaping job with broken spikes left. behind. I know its astroturf and it can be hard to line up. We are glad we got our yard done, but for the speech they gave us, how they handled us with care on the front side was great. I did feel like there was a red flag when it came to signing the contract. They wanted me to sign the day of, saying the price would go up. That felt predatory to me. I was so excited to be working with the best company in the valley. We did look at reviews which were all great. Again, the design consultant made the comment that we probably stumbled across the bad review.

They did quality work and completed the job on time and on budget.

The team did a fantastic job with our project. We are very happy with the outcome and would use them again.

Very expensive and the final work product was pretty questionable on quality despite buying the highest grade materials.

I would recommend with awareness that a lot of questions need to be asked about every detail in the project (i.e., how electrical will be planned). Also, any damage most likely will be the home owners responsibility.

Overpriced for outsourced normal pavers job. Multiple things were done incorrectly. Eventually a new better crew was brought in to fix the issues but it cost even more.

System Pavers has fast and reliable services.

Your staff did not complete the unfinished work that was described to Derek Durfee that included: marking the pipes that were installed as a pass-through below the pavement, cleaning up the many rocks and redwood particles that were dug up to install the pavers, I was told that your staff would be coming out to complete these tasks about a month ago and no staff showed up to do the work, my wife has been in and out of the hospital many times during this project and I have been preoccupied with her care and treatment, the last staff who came out to clean up the rocks and redwood debris did not speak English so I have no way to communicate other than one staff showing me his phone with a message from Derek, non-English speaking staff was not an issue with me but when I needed to communicate it was not possible.

System Pavers is great. Our project manager and installer were fantastic.

The main part was excellent. However, in the process, there is a clean-up they failed to do. I haven't had the bandwidth to do what they should have done. After three tries, they still haven't done it.

We recently had System Pavers install pavers on our porch and brick on the foundation of our home. While the finished product is acceptable, our experience throughout the process was mixed and not what we had hoped for.

To start, it’s my understanding and it’s important to know that System Pavers primarily acts as the sales team — they design the project and then outsource the actual installation to subcontractors.

Unhappy with random timelines. Crew actually here and working less than 3 days, but took over a month to complete project and remove Honey Bucket and extra blocks and pallets in alleyway.

They were very fast. We were expecting a 2 week long job and the team got it done in 4 days and it looks amazing

pushy sales tactics, super pushy job manager who tried to get me to leave positive reviews before the work had started in exchange for discounts.

Everything was really great until the day of the job. That’s when I realized that I hadn’t chided one of them many laying patterns. The drainage direction of our patio was changed without my knowledge and the alignment with existing stairs we had agreed to was abandoned. I jumped in and discussed some of this but it was too late. At our inspection appointment I voiced my few concerns about the drainage direction and the laying pattern. The response I got was that if there’s not a laying pattern they always go with pattern A. With all the attention paid to detail I was surprised we hadn’t had the conversation? And that on the day of the install it occurs to me and I need to drop everything and print out the preferred pattern? The change of direction for drainage made alignment with the stairs impossible. I gave up on that and said I would take out my stairs and pour new ones. But it’s not OK. We talked about that alignment at every appointment and discussion. It was offered to me to have the whole thing pulled up and corrected. I really just wanted to be heard and I felt like that didn’t happen very well.

They were easy to work with and did an amazing job.

Systems Pavers did an AWESOME job with our driveway and walkway pavers project! With the help of our designer Alex and our project manager Jim the the outcome was just as I envisioned! Their crew did the work efficiently and much faster than I anticipated. The cost was reasonable and their work will be enjoyed for years to come!

The team was skilled and worked very hard to complete the job. They were always willing to answer my questions and concerns.

I have recommended and will continue to recommend System Pavers to friends and neighbors. The entire team was professional and provided excellent service throughout the project. The final result exceeded my expectations—it turned out amazing!

Promised us pavers and grass pieces but we're taken

We appreciated the excellent work, and the fact completion corresponded to agreement.

They are a great company. They completed a large project very expeditiously.

If there's an error made, they are really good with coming out to make thing right. They provided excellent customer service. They are customer oriented. Beau is excellent and receptive. He returns your call and cares about the customers. He's excellent and comes out to check the project himself. I have already given people their information.

The quality of work was not equal to the amount we paid.

They were fast and friendly.

I would recommend System Pavers to anyone who needs some work done in their backyard.

I liked the communication. System Pavers was quick and kept us updated with the progress.