I am documenting my experience to date in hopes of reaching a resolution. Turf was installed on 4/1/26. After just a little over 1 month I submitted a repair request, which remains unresolved. Upon inspection, the project manager acknowledged he was not present and "did not see" what was done during compaction and agreed the work would need to be fixed. That conversation was three weeks ago with no follow-up action.

I also want to note that the installation crew used our front yard as a bathroom during the job. The company had not ordered a portapotty. This is exprtemely unprofessional. We used a competitior for our front yard a few years ago and they had a portapotty for a 2 day job. This took 3 days. I have held off on leaving a public review because I wanted to give the company an opportunity to make this right, and I communicated that directly to the project manager. I still hope we can get there.

That said, the 10-year warranty and 100% satisfaction guarantee this company offers set a clear standard, and two months in, the installation is not meeting it. I would appreciate a concrete plan for repair so we can close this out.

System Pavers did an excellent job of installing Keystone Supra Winter Blend pavers on my backyard patio and front walkway and step. The result is a much more finished look. Highly recommend them.

The attention to detail, even tweaking the job a bit to achieve a more beautiful outcome, was impressive. The crew worked hard, cleaned up each evening, and cleaned up after all was done.

Job on time. Good work. Everyone great to work with.

We had a wonderful experience with SystemPavers. Evan and Cesar went above and beyond to make sure that the project was completed to our satisfaction. Our patio and deck are really beautiful. We are enjoying them both for everyday relaxation and entertaining.

Find ways to keep costs lowered without sacrificing quality. Have the project manager actually manage the product by coming out and checking quality.

Good communication, responsiveness and happy with finished product.

The guys did a great job, and finished product is awesome

Great service and open to work with financial challenges

I will tell and recommend you to friends and neighbors!

Professionalizm...

Excellent timeliness, very thorough in sub surface preparation and precision laying of the pavers.

Kevin told us 6 weeks for the original timeline. Then, 8 weeks passed, and we received no calls or emails. We eventually received a message from him saying he had left, and then we followed up with your team.

Also FYI, Kevin told us that if we gave favorable reviews of the project on social media, we could get 10% off the final project cost. Kenneth informed us this is not the case.

Kenneth visited us and we outlined the project for him, and he estimated it could be done in June.
Again, lots of time passed and eventually we get an email from the scheduler that the project was slated for July 27.

When that date finally arrived, the crew was apparently working half days somewhere else for the first couple of days, causing the project to start slowly.
The crew was nice enough but very messy, they broke some tree limbs, broke a sprinker head, etc., and left some trash in our yard when they were done

Parts of the final job are done very well. Other parts seem sloppy. In particular the steps look sloppy. One step is off center and has a cement base about 2 inches shorter than the paver portion, creating an overhang. The corners of all of the steps have been sloppily filled in with cement that seems like it will crumble rather quickly.

I am pretty suprised with the ease that these pavers crack/crumble. There are a few spots where a corner is already cracked and it makes me wonder about the long-term prospects of this project. for sure if you dropped something like a piece of wood or a rock on the pavers, seems like they will chip and crack pretty easily.

At least one pallet of the pavers came with ants living in it, and the ants in one spot of the yard are already moving the sand out of the joints. I sprayed them but you guys might want to consider some pest control wherever these are stored.

Also worth noting - the original project quote assumed we would be paying for the demolition portion of the job, and most of our porch that was slated for demo ended up staying, with them putting pavers on top (we are fine with that approach). This should cut some cost off of the job.

They did install some sod after we asked but it wasn’t enough to even out with the yard. We installed another pallet ourselves. There is still one brick sitting out of its hole. We are going to have to install that paver ourselves.

See the comments below.

/The onsight lead contractor

Great communication through entire process. Professional, high quality work. Great financing options. Highly recommend!

We were very pleased with the quality and timeliness of the job.

I’ve already shown the installation to three people and recommend System Pavers

Artificial turf looks great.

Professional attention to detail.

They were professional and on time, and I am very satisfied with the work.

Joe is an excellent project manager. He stays in touch with the progress of my work, even though we had some challenging times with the weather and workmen. He communicates clearly alI the plans. I highly recommend him to others looking to start their project.

This is the 2nd time we’ve used System Pavers. Their workmanship is top-notch. They communicate effectively along every step of the project, from design all the way to the final walkthrough. We highly recommend them.

I liked the web portal. It was nice being able to see each step of the project, from the consultation and design to the materials being ordered and the approximate start date.

There were too many issues with the installation and additional expenses for me to be able to recommend System Pavers. For example, the installation had a highly unfinished looked until we requested a second stair railing be installed. Costing an additional $1400.00.