They were very professional and very efficient.

Everything looks amazing and it got done in about a week.

System Pavers did an excellent job on my project, and they finished it in less time than expected all at a competitive price.

Final project turned out but communication was horrible. A job that should have taken 3 weeks took almost 4 months.

Their professional and expertise in the whole landscaping process made the job very easy and enjoyable.

If occasion to recommend Pavers surfaced would indeed make a referral.

Definitely, we already have!!!

Project started and finished on time crew was efficient and very clean and neat

I paid $11k yesterday. But before the project begins, I'd like to say that I think it's really not cool (and I can easily use more profane language) that I have to hear it from the project manager after executing the contract and paying a deposit (and after 3 days lapsed) that only 4" of unreinforced concrete removal is covered under the contract I signed. Now, I'm sure buried in the fine print somewhere, it addresses this issue to my detriment, but it is significant enough that it should be called out on the front end by the sales rep prior to execution and NOT by the PM a day or so before the work begins. Seriously, even these cheap tract home builders place rebar or wire mesh to strengthen the driveways. Covering only 4" of unreinforced concrete is a joke. System Pavers is guaranteed upside despite being the most costly contract sans the extra dollars for the concrete removal that was never called out. This is total BS and if you were on the opposite end of this, you wouldn't feel any different.

One would think that $26.3k is enough for this project, but instead I'm now being subjected to a margin enhancing upcharge. I want to make the distinction that it's not so much about the money, but it's about feeling duped and being taken advantage of. I'm seriously considering calling someone in authority at System Pavers regarding this situation or perhaps it's part of the company's business plan?

So there's about 450 sq ft of concrete removal, what does that mean for reinforced concrete 5" thick? What's the margin enhancing upcharge?

The best contractor experience with any company we have ever worked with.

The paver color and style has turned out perfect in our backyard. We’re extremely happy with the the final job.

They did a good a really good job on schedule and handled complications and change orders very well.

Quality of work

They are top notch and stand by their work.

From design to execution the pavers team were professional

Difficult to communicate with.

We don't socialize much.
..

Good quality, competitive pricing.

Ability to finance - fair estimates

The explanation and sales pitch was thorough up front. This could have easily been a five rating if updates about scheduling had been communicated regarding both the initial install and the final adjustment we are waiting on without me having to reach out.

I had some issues with how the communication was, and the fact that the electrician had to be hired separately. Things were not ran as I had anticipated. The designer and the project manager did not handle the design based on our feedback.

The work was done on time and on budget. The workers were very reliable as well as manger, who was always responsive, and had some good suggestions. I was very satisfied overall.

Unfortunately, we did not have a good overall experience. We felt like we had to manage our own project and unfortunately our project manager, Reece, was not very good. We were told multiple times things were being worked on but all constantly had to remind him because those things didn't get done by the timelines he gave us. He was saying things to satisfy us in the moment but he didn't follow up. We always had to follow up with him. He seemed unorganized and little over his head.

The communication was not good at all and the process went way over the estimate as we started in October and didn't finish until April. Originally it was a 3-week estimate. Poor communication and ultimately we got the feeling that system pavers does not like being in the pergola business. They wanted nothing to do with it.

We raised this to his boss but it took time before his boss actually took over the process as his boss initially circled his right back to him. And based on that poor communication, we ended up having to spend another $1,000 for a piece in this process that should have never happened. They did not care but wanted their money.

The estimate changed after a question was asked about how pavers would be put under our patio stanchions. Also had another hidden cost of moving the air conditioning unit. Pool skimmer was broken during demolition beyond reasonable repair. Workers also broke the pool fill line, cost $150 to fix properly. Workers ignored sprinkler flags, had to replace 2 heads. A PVC water line was also cracked when the crew was installing a drain line, was not informed of a possible problem, found out quickly when I tested the sprinklers. The construction manager never showed up - or at least not while I was home. Estimate was approximately $45,000, the "stanchion" adjustment was a choice between new, longer stanchions for $19,000, or put concreate under their locations then pavers on top of that for $3500. The entire patio cover cost $19,000 when it was installed. Pool skimmer had to be replaced for $2500, air conditioner move was $1200.

Poor oversight of subcontractor installers