We had work done to your front and backyard 3 years ago. There were many issues with the project, and we didn't trust the previous company to fix it. We contacted System Pavers to fix the current issues and to do addition work. They literally lifted and reset all the previous pavers in the entire yard. They took out a wooden deck and put in a patio. They installed pavers around our shed. They replaced a walkway in the front yard that was falling apart (we said something to the previous company that installed it, they wouldn't fix it). It's now a few long narrow steps. We are so happy with how the front and back turned out.

The project went extremely well. The appearance of the completed project exceeded my expectation. Great job, Guys! Darn right I would recommend you!

My experience with System Pavers is mixed.

The good: Overall I am satisfied with how the project turned out. Bowie in the sales staff was courteous and knowledgeable. When I wanted to change my order, the company was understanding and worked with me to ensure I received the product I desired. The final result is a much improved outdoor living space.

The not so good: During installation, the crew broke the main water line pipe leading into my house, resulting in turning off the water at the main shut-off. In this type of situation, I would expect System Pavers to devote available resources -- beginning with the project manager -- to ensure the homeowner is not too inconvenienced. This did not happen. Coordinating repair of the water line was left solely to the on-site crew chief. It became readily apparent to me that the crew chief was overwhelmed and unable to have someone make the repair in a timely manner. When I brought this to attention of the project management, I was told that the crew chief would handle the issue. It took over 36 hours for a plumber to make the repairs. It would have taken longer if I had not (very reluctantly) agreed to purchase the new parts (i.e., pressure regulator, shut-off valve, and assorted pipes/fittings). In the end, I was out and additional $358. System Pavers has not made any attempt to reimburse me for my plumbing outlay.

Overall the job was great and done to our satisfaction. We just felt a little more communication would have been nice. When the installers had issues and weren't going to be there, a phone call would have been nice.

Very professional, timely responses to inquiries.

We are very pleased with the finished product!

Communication was clear every step of the project. Crew was on time and cleaned up at the end of each work day.

The finished product turned out amazing. The workers worked extremely hard to make it happen.

They were very reliable, on time, and I was very impressed with the service I received.

They could do better with communication.

Their work quality and employees are excellent.

Close the loop when the project has unfinished work.

The design team was amazing. The installers were amazing. Everything was seamless.

I had a front porch deck built, and the footings for the deck were not positioned properly. As the footings were originally set, my front yard spigot would have been completely unusable, and it would have to been re-plumbed. This should have been recognised from the beginning, since I pointed the potential problem at the original planning session.

They did a jury-rigged fix, but I am not pleased with the result.

But the deck itself was built like a tank. I am happy with that.

We were promised much and delivered little. Systems Pavers had little or no involvement in the job once the contracts were signed until I made it clear that we were not happy with how things were going, There were delays, miscommunications, no shows, and the finished job was below our expectations

English speaking supervisor (Project Manager) on scene at all times when work is active

Judging by the displays and personnel at home shows, the reviews we read, and with the expertise and confidence apparent with Kirk Westrick's consultation, we felt good with our decision to contract with System Pavers to transform our yard. The frustrations with the installation and the fact that there is an unresolved issue, lead to this rating.

I had a bad experience with System Pavers. It wasn't up to the standards that was provided/stated to us during the contract.

This turned out to be a project that really enhanced our home. It was artistically done, with beautiful sinuous curves in the driveway, and varying gray pavers set off by lines of light colored pavers surrounded by darkish gray pavers. Alan, Tyler, Royer and Royer's crew paid significant attention to the final end of the project, checking in with us at every step of the way. Everyone who sees it asks who did it and admires it. Now we have to get the rest of the house to look as good as the driveway! Thanks, guys!

Workers did not clean up after job was done. They left a lot of cement and gravel all over my yard.

Timely service, helpful project management

Initially reviewed with positive comments. Crew was contracted to remove rocks in the location of the pavers. Although some were removed the rest were moved to the side and then covered with dirt which I didn't notice right away. This means I have a mess to resolve. I'm tempted to not even give 3 stars

Quality of work , pavers chosen and. Time frame

Communication, slow warranty follow-up, improve after sale experience.

The process was very straightforward. Chris came out and spoke with me on the phone and made recommendations. He spent extra time to discuss different things about the project and also the company, from materials to resources for the client/customer. Tony, also explained things and kept me informed. The communication was great. The online portal made it easy to address paperwork and payment. The portal was also straightforward to request follow up with any issues after the project (in our case it was very minor and the crew came out with Tony keeping us informed regarding ETA). The crew was efficient and finished on time or even sooner. Their work was superb.

Overall, System Pavers did a great job with our backyard project! We had all new pavers, new turf, an outdoor bbq, and a covered pergola put in. As with all projects, we had a few hiccups with scheduling the pergola due to it being outsourced but it’s beautiful and well constructed!

The project stated off with the demo team breaking my pool skimmer housing. The project manager immediately called to tell me it was broken and that it was not their fault because it was plastic (they are all plastic, it cannot be metal) and then told me he would send me "case law" if I tried to challenge who's financial responsibility it was to fix it ($2K). Next, all of the pool tile was destroyed in the demo (I am 50/50 on this, some damage was expected but it is amazing that they literally managed to break all of them $500). Then, the installers half-way smoothed out the paver sand and did not install the underlayment fabric that I paid for and was in a roll next to the job site. Meanwhile, the project manager quit (not because of me) and never once visited the job. The pavers were installed in no particular pattern and with uneven spacing in multiple spots. During this demo and install process the pool was so damaged by debris falling into the 1/2 full pool that I had to re-do a bunch of the pebble ($500).

So, since the project manager quit, nobody ever came to the job site to inspect it. The salesman quit too (again, not because of me) and I never heard from him. The next guy to call me was from the Northeast and he said they installers laid the tile correctly and put down the underlay. They sent a tech to pull up a tile to verify that they were correct - surprise (I watched the installation) it was not down there.

As you can imagine, I was not keen on any of this (I had already paid for half the bill at this point) due to the poor prep, the damage done, the lack of inspection, and the uneven installation. But, after a few months I got a single page legal threat that if I did not pay the full bill I would be subject to a lien and further legal action.

I signed a contract, I paid the bill. I cannot recommend this company as I did not particularly get what I paid for (it wasn't cheap by any means) and the damage done during demo and install was excessive.

Friendly, courteous and professional personnel

Sales person was difficult to work with. He was argumentative at times, not helpful or effective at solving a few issues and seemed to lack knowledge of processes. He was also not honest at times. Everyone else was fantastic- the sales person was not.

Over charged, price too high and not including everything to finish the project. We have to pay extra money to a third party to finish the job.

The quality of the work is top notch. We had some trouble with having three to four different project managers and what we had originally req

The job, which David told me would take approximately 4 days, took over 3 weeks. (Weather accounted for 2 days of the delay.) The first 2 workers installed materials badly so the pavers and concrete were dug up and left in my driveway for the 2+ weeks remaining. One of those workers didn't return and the remaining worker -- a contractor -- did not always show up after that, since he had his own company and other jobs to do. His absence almost always occurred without any notice or communication. I stupidly assumed when signing the contract that paying for the premium design and price would result in a professionally executed job -- WRONG, WRONG, WRONG! I've thought maybe I had the "B team installers because my job was so small. I can't say because the "project manager", who'd show up and often leave before talking with me, didn't share the how's or why's for the most part. And I understand it's not good to share your company's dirty laundry, but I expected some transparency -- or apologies, or something! -- from someone higher than him in the company about the delays and mess that ensued. Serious mess in my yard and driveway for 2-3 weeks!!

Everyone I have dealt with from the project designer, Lidiana, to the project director, Oscar, has all been fantastic, professional, knowledgeable, and particular.

I truly enjoyed working with Jared and SP! I took over a year to make this decision and Jared was always there to answer my many questions. I trusted the company to get the job completed to my total satisfaction, but more so, I trusted Jared and knew he cared about my project. His authenticity and genuine nature is the ultimate reason I chose SP.

The crew did a great job and came back to adjust a couple things until we were satisfied.

The quality of workmanship is top notch, plus the assistance they provided with the design process.

No, insufficient knowledge of right of way requirements.

The work is of excellent quality. It is easy to refer to family and friends.

I think anyone who is serious about improving the look of their home and wants a lifestyle change will be impressed by System Pavers.

My second System Pavers project and could not be happier with it! Several years ago we had a patio and walk plus turf area installed, which I have loved. This year my husband suggested a paver driveway, so called System Pavers back again. I got carried away and ended up adding pavers to both sides of the house plus lighting for the front steps and yard. All looks amazing. We had a project manager change in the first week, which I was worried about initially, but our new PM, Jimmy, picked right up and got everything right. He was super to work with, every day making sure things were on track and to my satisfaction. Yes!

Overall had a great experience, would recommend to people looking for this kind of work.

The team was professional from start to finish. I was impressed with the quality of the pavers and the skilled craftsmanship of the construction crew.

They are supposed to come back tomorrow and repair a job they did less than a year ago. It has a 25-year warranty. The quality of work wasn't done right.

They were very good at managing the project.

Friends that have seen my new backyard are impressed and are asking for phone numbers.

When people are getting upgrades to their house, they should be aware of the area that is tracked to where they are having the upgrade to the house. I had damage to the side of my house when I had work done in my backyard. I didn't want pavers leading to the backyard, but they said it would come back, and I had the gardener put some grass there. The supervisor said he would come look to see what they could do, and that kind of got my hopes up that they would either plant some grass seed, put some steps there, make a plan for me, or do a great discount because I love my backyard. However, the way it was handled made me not want to deal with them anymore. If someone asks me, I'm just going to tell them to make sure to protect the trail to the project area extra carefully. System Pavers did not hesitate to let me know that I signed something saying that if there was damage, I was out of luck. I am a new homeowner, and I do love my backyard. They knew it was muddy on the side, and it had rained for a couple of days. They knew when I needed it done. They told me it could be done, but they rushed and did the backyard. The side of my house suffered because of that.

Justin Beard was very professional throughout the process and gave attention to the fine details.

They were very professional and met all my requirements. They cleaned up after leaving each day.

Easy to work with and professional

Everything went fine. It took longer for the HOA than the work. I would give them 5 stars.