The sales person was wonderful. He was very knowledgeable and professional. Unfortunately, once it came to the actual install, there was a huge disconnect between what the project manager was telling us what would happen and what actually happened. We had to follow up numerous times with the project manager for both minor and major details. Some of which got fixed, some did not. We are at the point of giving up. We have to fight for every little item to get done. We just want our backyard back. We are stopping the additional project we wanted done.

I feel like System Pavers went above and beyond to make sure our project was a success despite some challenges with the city and permits. They remained vigilant along the process and supported us every step. I would not hesitate to use System Pavers again. Adrian, our project manager, was amazing.

From the time we engaged with the System Pavers design specialist, Brian, throughout the project with project manager, Justin and now doing some minor warranty work, the experience has been nothing less than A+ In an age where customer experience and craftsmanship has lagged, this group excels. We could not be more pleased.

I really like the look of the pavers.

They are professional, and the workers are very nice.

Great team

It ended up being overpriced and a difficult project with many times that we had to manage the situation.

I can't say enough good things about this company. I wanted to add a paver patio adjacent to my existing patio. David responded quickly to my request for a quote, showed up on time, listened to my concerns, answered all my questions, (and a few I hadn't thought of). Had a great selection of styles and colors. Jimmy, the project manager, surveyed the site and he and his team started work the next day. They were meticulous in measuring and leveling the area and did a proper job of it. They were thoughtful of my property and cleaned up everything at the end of each day. I love the finished patio and steps they installed on the side yard. I highly recommend this company. All The people I interfaced with, including the workers, were very nice and wanted to ensure I was happy and satisfied throughout the entire process.

Certainly, good job. Now I have beautiful driveway. Manfred

I love the result, and the guys doing the work we're true craftsmen. I was not as thrilled with communications with the project coordination.

excellent warranty program and would tell them to ask for Cesar to help guide them through their project

Great company, Jose Muniz, and his crew rocked it

I have already given my neighbors their names. The only thing we had an issue with is it was a delay in the pergola that we purchased. I am sure it was a delay with the manufacturer. Everything else seems smooth.

It was a very long process. The initial install was June 10th and it was finally completed by August 22nd.

The entire process, from first visit to last day of installation, was easy, professional and extremely well done! Would not hesitate at all to highly recommend System Pavers!

George, the project manager, and Shane Albanese the salesperson were very cooperative and professional. What they promised they delivered.

System Pavers does great work. From beginning to end, they did great work. At the very last stage of the project, they completely pulled it up from underneath us and this went bad. It was kind of a crazy situation and I am still trying to make light of it. We bought a $24,000 paver driveway from them. We paid them all the money. We had a remaining balance of 0.5% of the total left to be paid. There were some punchout items that needed to be completed. We were waiting for those punchout items to be completed. System Pavers must of fallen behind because they never completed those punchout items and never contacted us about getting these items completed. Then I received a threatening message from their project manager, Chris, saying he was going to put a lean on my house for the remaining 0.5% of the bill that was left. I was quite shocked. I had nothing but praise for this company. Getting that message really stunned me. I am trying to reach out to the right channels to try and figure out what and why it had to come to that. I have yet to receive any correspondence with Chris since then. I have written him several times and he has never written back. It felt like they took the money and ran. Once the little bit that wasn’t paid at the end, they threatened to put a lean on my house. I am not even sure that is legal. Regardless, I had nothing but praise for this company, up until the very end. Obviously, it was just a mistake on Chris’ part. I have nothing but praise for the workmanship of the installers who did our driveway. It looks fantastic. I am just completely shocked that someone like that would treat a customer that way, especially after that customer just spent $24,000 on the driveway. I am still waiting to hear back from Chris. If I don’t hear back from him, I have no other option but to communicate with someone higher up than Chris in their main office in California. I will also start leaving other bad reviews on other platforms. I had to leave them a bad review, but I have never been treated like that as a customer, especially after I spent so much money. I am really appalled. I was just waiting for them to complete the punchout items before finishing off paying my bill. They did an outstanding job with their workmanship. I am just really stunned at how they chose to carry out the project at the very end. I am really stunned at how a nationwide company could be so unprofessional. It just comes down to communication. If Chris had just called us back to finish the punchout items and talked things through, this never would have happened. I had been corresponding with Jason the whole time and then, at the end, they just stopped communicating with me. Chris just kind of jumped the gun and left me a nasty message. It could have been handled a lot differently. I was all set to leave some great reviews for System Pavers online, but then I received a voicemail like that. I can’t believe that guy is in a management position and treats customers that way. I am still blown away by it.

System Pavers was easy to work with and everything went according to plan. They did everything they said they would do and there were no surprises. I was happy with the entire process.

This was a poor customer experience and System Pavers did very little to rectify it or make up for the trouble caused. Our project supervisor was rarely on site and as a result there were multiple mistakes made. Before our project was complete we were notified he was no longer with the company. There were no concessions made or make goods offered for our trouble. We received offhand apologies but overall the experience was a poor one that took six mounts to finish and we regret choosing System Pavers for the project.

System Pavers has completed several projects at our house. We recommend them frequently.

The job was completed very quickly and the patio pavers are neat and level. The job site was left pretty messy including some damage to the property that wasn’t ever followed up on. There wasn’t great communication with the manager who I had to call to find out if the job was finished and it took almost an extra week to pick up the port-a-potty. I would probably shop around before committing to System Pavers for my next job.

We've used SP twice now and we're very happy with the products and the crew we had.

System Pavers did a wonderful job!

I had a little difficulty with the installers with water and sand dust in my garage but once I talked to Jeremy he had things corrected and with the chipping of the sidewalk also. If the workers had listened to me in the first place much of this could have been eliminated all together. I think they did not like me, a woman, telling them what to do or not do.

a 5 star only because Brent's knowledge and troubleshooting abilities and Meyrs excellent installation abilities

Great team and quality workmanship.

They started on time and were finished on time. EVeryone working on the project was very professional and courteous.

We are so happy we used system pavers for our turf and patio project!! From day one they elevated our experience!! And now we get to live in this beautiful oasis they created!!

They always arrived on time, were very courteous and friendly, and knew their trade. We now have a beautiful patio thanks to System Pavers..

Very professional team

More than pleased with the work that was done for us!

(June 25-July 8, 2024)
Day 1 (Tuesday June 25)
Was supposed to start June 24 but was delayed a day due to System Pavers having to fix another client’s project.
1. Ceasar said they would get there at 8 AM (which is good since I needed to work and head to downtown San Diego by 8), but instead they arrived at 7AM with huge delivery truck. I had to scramble to get dressed, move my car and then had to argue with the lead crew person that they could not put materials in front of my neighbor’s houses which is what they were planning to do. This was specifically discussed with Ceasar and Chris during the pre- construction walk through. I had to call Ceasar as I was driving to work, who ultimately worked it out with his crew. He explained that since their schedule was delayed a day due to another client, the dump truck and the materials were arriving the same day. Not my problem. I had hoped to meet with Ceasar before leaving for work but he didn’t show up in time and was running late.
Day 2 (Wednesday June 26)
2. I asked Ceasar if his crews could start at 7:30 or 8:00 AM since I needed to get out the door to head to work. He agreed and said 8AM but again the crew showed up at 7:20. I had to wait for a lull in their block sawing to get out to my car that I parked up the street to avoid the dust. The amount of dust being generated was tremendous because your crews do not use wet saws (does not make any sense and not sure this meets regulations by City of San Diego). As a result, my neighbors had two cars across the street that were significantly impacted by the dust. I offered to pay for a car wash for two cars and then I reached out to Ceasar to see if System Pavers would cover that cost. This was actually something discussed when I did the walk through initially with Chris and Ceasar and Chris said ask Ceasar if this becomes a problem. I asked Ceasar a number of times via text about the car wash certificates and he kept forgetting so I ended up paying for the two washes myself at a cost $50 ($25 x 2). Finally, over a week later Ceasar gives me a QR code for just one $20 wash. Not only was it too late but didn’t cover both cars.
3. When I got home Wednesday night, the work was “done” already, and all materials and the dump truck were gone. I spent about 30 minutes sweeping debris up from the street so I could park my car out front (I showed Ceasar the bag of debris I had to clean up). I was told the drive and wall would take about two weeks but instead it only took two days. While most customers might be pleased, I was concerned that they went too quickly and didn’t do the work correctly which was exactly what happened. A number of issues needed to be addressed, two of which were substantial (first two bullets).
• The wall was missing the step down as it turned into the driveway. I specifically requested a transition down to the driveway edge. This should have been in the plans that the crew had and included in the calculations for material. I made this request when I first met with Chris before signing the agreement and then again when I met with Ceasar and Chris on walk through prior to start of work. When I brought this up to Ceasar on June 27th (walk through with Ceasar and gave him my list of issues) he said that the additional material was not covered in the amount they had ordered as if that was end of story. I said I absolutely requested it to step down and as it stood it looked ridiculous and unfinished. It was not my job to calculate the amount of material they needed, that was their job and they did not do it correctly. He said he would discuss with Chris and get back to me. He got back to me within a day or two and said yes, they would take care of the step down. (Once that was completed on July 1 it looked much better and was what I had originally requested.)
• I noticed a slight hump in the middle of the driveway that was not the case with my original driveway and was concerned that rain water would rush towards my house versus out to the street which is how it should be. Originally Ceasar said he agreed with me on June 27th and could see the point, particularly when we ran hose water in the middle of the drive and indeed the water flowed to house. However, when he came back with his crew to fix the driveway on July 1 he changed his tune and said that the driveway was the same as it was originally in terms of slope. It was obvious to me that the work crew convinced him that they didn’t need to fix the driveway. Then he had them “hold a string” from end to end to “prove” to me they did not need to fix it. I continued to argue with Ceasar that this just isn’t right and I was very unhappy but tired of going in circles with him on this. I asked to speak to a manager and he arranged for his boss Luiz to come to my house. Luiz showed up July 2nd and luckily I got off my work call in time to talk with him. He totally agreed with me that there was a hump in the middle of the driveway. He said there were two options: 1) they pull out and redo the pavers but there was a risk that a minor “swale” would be visible and option 2) put in a drain next to driveway to capture as much water as possible. I am still not clear how a swale would be evident when my original driveway did not have a swale and did flow to the street but when given this choice I opted for the drainage that would go into my yard. I arranged with Ceasar that they would begin that work on July 8th since I didn’t want crews in my yard over the holiday weekend (entertaining). So July 5th I am woken up early by banging outside and found the crew digging up my yard. It looked like they had been there since 7AM. I immediately called Ceasar and he apologized and told the crew to leave and it was a mistake in communication on their part. My yard was a dug up mess for the weekend but at least I didn’t have them there while I was trying enjoy the holiday. July 8th they came back to finish the drainage. Ceasar texted me to say he would be here at 8 AM. His crews got here before 8 and by 9:30 Ceasar still was not here but they were already done with most of the work and had already covered up the pipe. I specifically requested via text to Ceasar on Sunday that he inspect their work before they finished. I called him around 9:30 and he said he was on his way. He finally got here at about 10 AM and I asked that they put some gravel around the drain trap to prevent dirt next to trap to run into it so he agreed. We ran a test case of the drain and while the water seemed to flow down to end point, the pop up didn’t work. We decided that a perforated cap would work better and also add gravel around the end point to keep all the dirt and debris from yard running into the walkway and sidewalk. In the end this seemed to work the best.

Other more minor issues that were resolved after June 27th:
• The Light transformer box and switch was set up with wifi that uses an old technology which would have required me to change which wifi I used. I requested they install a manual version with a timer which they did. This should have been something discussed at the outset so the customer knew they had a choice.
• A bunch of cement water was left in a “puddle” in my driveway next to the house past my gate that wasn’t there before. I brought it up to Ceasar and he said his crew said that was already there. I said absolutely not that was not there and you could even see the splash of it on my vine next to it. He said if they power wash it, this could cause pock marks in my driveway. I said they do not need to power wash it but rather just take a scrubber or broom and water to clean it up. And as it turns out by doing what I said it cleaned up nicely.
• Cement filler next to my existing wall. The crew tried to patch a few spots where they cracked/broke up the existing wall footing. They did a lousy job of putting in the cement, not even trying to smooth it out and missing several places. I brough this up and they fixed the missing areas and tried to fix the one they did lumpy with moderate results.
• I asked that they be sure to include a couple drainage holes at the very far northwest end (ocean end) of the wall for drainage since that is where all the water from my yard flowed. It wasn’t there Wednesday night, so they fixed that/added two holes.
• Chris offered to fix a single brick by my front doorstep when the crews were here. They didn’t so I brought it up to Ceasar and they fixed it.
• They stuck some pavers between the walkway and my deck and while they probably meant well by this it looked really odd since the pavers were at a slope down to the deck step. They removed those which was good.
• They forgot to drill a hole for the gate lock into the new pavers (there was post hole for the lock in original driveway). They fixed it.
• I asked where the pigtails were for the electrical (two were to be left on either side of the yard). They were there but buried and one didn’t have a cap on it, so they fixed them both.

A few final thoughts:
Overall, I am pleased with the end product as to how the wall and driveway look but this was anything but a smooth process and caused a lot of stress for me for about two weeks. While Ceasar was pleasant to speak with and seemed to try and resolve the issues in a professional manner, he was never here when he said he would be (except the day Luiz came) and I had to make my point several times to get anywhere with a solution to the two critical items. I also told Ceasar that his crew lead person made me very uncomfortable. Ever since I brought up the issues I had on June 27th that guy glared at me and was clearly unhappy with me for bringing up the quality of workmanship issues. I would just recommend that your crews get some training in how to interact with customers. I also find it very odd that Chris didn’t do a follow up with me after the install where I would have brought all of this up with him.

Lastly, as I am sure you can understand, I hesitated in providing this review because I fear retribution by your employees and work crews. I am giving you this feedback in the hopes that your employees receive better training and take their time and do a thorough job the first time and not rush. I am hoping to prevent other customers having to go through what I did and would implore you to think of my safety in terms of how you do any follow up with your staff.

Working with Shane and George was very good. They kept me informed. The work was done as planned and they kept me informed the whole time.

They did a fantastic job on our driveway. They completed the job quicker than expected. We are happy with the outcome.

They did excellent work and were always courteous and on time.

Great service and friendly sales representatives

Everyone at System Pavers was courteous, timely and professional. They explained every step of the project from concept to finish in detail and were so patient whenever I had questions (I ask a lot of questions.) I will recommend System Pavers to anyone I know needing a revamp to their outdoor space.

Davis listened to our idea for our patio and then made it even better. He suggested adding a potting wall which really made the whole space. He also suggested a curve to the patio so we could keep our beautiful hydrangea which looks stunning now. Communication throughout the project was great. Ken, our project manager, was helpful and very communicative. Our installation team was hard working and did a wonderful job. Although we didn’t change the dimensions of our yard, our small space feels like it has doubled or tripled in size. We are out there every day, weather permitting. We are so glad we met David and went with System Pavers.

Installers worked hard, did a beautiful job, and project manager was a great communicator.

Did so in comments below

We had many hiccups in the project due to our project manager not overseeing the project adequately.

Our salesman, David Baldwin, is awesome. He was great.

SP did a excellent job. The paving stones are very attractive. The work crew was very professional and punctual. They worked tirelessly
through oppresive heat and finished ahead of schedule

The entire process after meeting with the sales rep was incredibly below standard. From communication with multiple project managers to coordinating the work.

Will strongly recommend System Pavers.

100%

I would not recommend them, as part of our agreement, I was told not to voice my dissatisfaction or fill out this survey. But since this is the 4th time they sent it, I did.

We are extremely satisfied with System Pavers and with what they did. It was above my expectations and turned out to be fantastic!

They fulfilled their obligations in every way. They were done early and not late. It was done efficiently.

They have a very easy process.