Both Steppen and Spaulding started their careers in the new construction field. They began work together in 1997 with another contractor. Over the years through the many challenges of both new construction and renovations, they developed a solid working relationship, a knowledge of their abilities and a fusion of those abilities to form a solid core strength of performing with a constant desire to do everything that is expected, and to do the job right. It was recently stated, “You may never find two guys so passionate about caring for the client and the industry has a whole. When these two are on a project the successful result is a foregone conclusion.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Whole house remodel (28)
Custom home (3)
Design build remodel (1)
Interior upfit (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Steppen & Spaulding relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Steppen & Spaulding in Ocala, FL; Summerfield, FL; Belleview, FL; Inverness, FL; Ormond Beach, FL; Morriston, FL; Reddick, FL; Lady Lake, FL; Silver Springs, FL; Anthony, FL; and 1 other city in Florida.
In this report, Steppen & Spaulding has published a summary of the customer feedback they've received since they joined GuildQuality in March 2017. In that time, 23 out of 33 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2018.
Steppen & Spaulding surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Steppen & Spaulding customer, and if Steppen & Spaulding completed work for you after March of 2017 but you haven't yet received a survey, please let us know.
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