My wife and I have purchased 7 new builds. Three have been in Arizona. Our William Ryan new home experience has been great. Michael Coppers, our Sales Representative, and James Clausen have been outstanding. They have been responsive and informative. We were pleasantly surprised at superior quality of our William Ryan home. Yes we would recommend to others.
It was a great experience.
Very little quality control or attention to detail. Very little supervision of vendors, thus very often one does a job and leaves a mess behind that needs to be addressed. Too much turnover in personnel. Very little advocacy on behalf of the buyer. Closing date seems arbitrary and rushed and as a result the house is not finished in a smooth or professional manner. Ironically this is our second William Ryan home (we bought the one next door to our first) and the experience is the same. Nothing much changed in 18 months.
We love our new home and the quality of the building. Good floor plan and people good to work with.
Mostly good experience. Superintendent was great but the company is too rigid and not at all flexible in meeting customers needs.
They were good with communication, kept us updated, and responded to problems.
The quality is great but you will need to stay on top of customer service.
There are some things that are not done yet, and it's Covid-19 related due to manufacturers. For example a shower door was busted when they came to install it, and I was upset because I thought I was going to get my shower door in my master bathroom and then it was busted. It was a subcontractor. I feel like it's hard to rate them at this time because not everything has been fulfilled on. There was no understanding of how to do the AC unit. It's been trial and error trying to get the nests to work, and the MyHome thing is useless. So far the home is okay. There's just some workmanship that I'm not happy with and that makes me on the fence. It might improve as time goes on. The people, like Jennifer and Eric, are really good to deal with and responsive.
Areas Of Satisfaction - Overall home quality.
Areas Of Satisfaction - I was most satisfied with the swiftness of the closing.
Change Anything - I wouldn't change anything. I think the house is perfect the way it is.
Salesperson Accessibility - Bob was absolutely FANTASTIC nothing was to much for him to ensure that we were happy with William Ryan many thanks to him.
Areas Of Satisfaction - Initial sales Bob kept us informed and helped during the entire process.
Additional Comments - Overall experience was great.
Areas Of Satisfaction - I was satisfied with the whole house. I had an excellent experience, no problems and John Zink was excellent.
Areas For Improvement - They still come out Dwayne comes out and if need be, he gets things done in a day! It's just amazing!
Areas Of Satisfaction - With everything we had to go through and working with Teri it was an excellent experience! Everyone was fantastic to work with!
Additional Comments - The closing went smooth and nice. Overall all of the workers were very professional.
Areas Of Satisfaction - We're satisfied with the entire process. We like the architecture, counter tops, etc..
Areas Of Satisfaction - I was most satisfied with the closing and the relations between people. The people were professional and courteous.
Areas Of Satisfaction - I am the most satisfied with the sales process with John. He answered questions even on his days off.
Selections Process - Joey was awesome!
Lender Satisfaction - Tom is great! He made the whole process very simple
PM Professionalism - Don is very knowledgeable and was always available to answer any questions. Don made the home buying & building process very enjoyable
Quality Of Materials - Don and his team did a fantastic job!
Areas Of Satisfaction - I was most satisfied with the design choices and the quality of the cabinets, appliances, and granite. The quality was really great.
Areas Of Satisfaction - Craig was amazing at letting us know what to expect and what was being done at all times.
Areas Of Satisfaction - The service from our superintendent and the mortgage process was the best I've ever experienced!
Areas Of Satisfaction - I was satisfied with the overall experience. They always communicated with me and always there if I had questions.
Additional Comments - So far we LOVE our new home
Areas Of Satisfaction - Greg, our contractor, was wonderful!! He was knowledgeable, accessible and helped us along the way- to look out for us!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of William Ryan Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys