Our experience from start to finish was very easy with Visonary. We did not encounter any problems our delays during the building process.
They were very nice to me and they were easy to work with. I am pleased with my home.
They were good to deal with they were fast, efficient, and friendly.
A few hiccups along the way as with any home build. The builders were pretty great to work with.
We had a very positive experience building with Visionary. The people we worked with from Visionary were friendly and professional and had our best interest in mind. Our home was finished in a timely manner and even a few weeks early!
Exceptional - Dustin worked hard and went above and beyond to make sure we were getting what we wanted for our home. He was pleasant to work with and he seemed genuinely interested in our wants and desires for our home. He felt like a long time friend from the start. Bric was good to work with. He was very tuned in to helping us get the finished product we wanted! And was a big part in our home being complete a month early!
Feature - I like the master on the main. The two story family room with all the windows so I can look out at our view of trees and mountains and fields. Open family room and kitchen area.
Area Of Most Satisfaction - Dustin, Claire and Bric were all great to work with.Claire was great to work with. At the time we lived two hours away from the Visionary office, so we had to do our selections in one day. Claire was patient and gave us a full day - many hours - of focused attention to punch out all the items we needed to address in selections. She was very helpful in choosing colors and flooring that coordinated. She offered good suggestions of ideas we may not have been envisioning or thinking of.For the most part we were pleased with all of the subs as well!
Better Service - Very happy with our Visionary experience!
PM-Satisfaction - Bric is amazing we loved working with him!! He really made sure we were happy and went above and beyond for us!
Exceptional - Bric our project manager! He drove to salt lake to get us a different color pull down things on one of our fans because they had given us the wrong color. He really was on top of everything and responded to all of our questions and concerns! He was willing to meet with us on site anytime and we felt like he had our back! I feel like he made our experience great we are truly grateful we had him for our manager!
Feature - We love our fireplace, wainscoting details, and definitely the kitchen!
Feature - The kitchen is BEAUTIFUL. We wanted particular tile that wasn't available in the showroom and walnut cabinetry with slab doors, which are also not typical. Claire Bellon was instrumental in helping us to get the look that we wanted even though our taste was largely outside the options available in the design showroom. We also LOVE the layout. Karen Shelton, Claire Bellon, and Tiffany Shaffer worked with us very creatively to modify an existing Visionary Home design to make it suit our needs, and we absolutely love the layout.
Exceptional - Yes, starting with Donna. She was informative, helpful and very knowledgable. Brandy, took the time to be patient with all of our questions and choice selections. Shane, was phenomenal to work with, knowledgable, kind, fun and communicated very well throughout the entire process.
Feature - I love my pantry in my kitchen.
Area Of Most Satisfaction - I was most satisfied with the people I worked with because of their knowledge and I felt they truly cared about us getting what we wanted most.
Referral - We tell everyone we can.
Commitment - Very detail oriented and having a responsible project manager helped in ensuring all the punch list items were completed.
PM-Satisfaction - Ben was our project manager and we were very pleased with his attention to detail and follow through.
Exceptional - Ben exceeded our expectations as project manager. We appreciated his attention to detail and follow through. Dustin and Cassie were both very patient with us during the initial phases of the project and we appreciated their understanding during the roller coaster of making our selections.
Feature - We love the 11 foot raised ceiling and the large windows on the west side of the home. The finish work is very nice as well.
Area Of Most Satisfaction - Our superintendent Ryan was always very responsive and helped us with any questions or concerns that we had. If anything needed to fixed he got it done.
We are very please and happy we chose Visionary as our builder. 5 Stars Overall !!!!
Exceptional - Brooke Hyer - For professionally guiding us through the new home design processCassie Grover - Her opinions were invaluable in helping us select colors, finishes and other items to make our home look great.Ryan Cooper - His respectful willingness to answer our question and concerns during the building process.
Feature - We enjoy the whole home.
Area Of Most Satisfaction - We were most satisfied with the Visionary employees and subcontractors and their pleasant attitudes and willingness to answer our questions.
Recognized Excellence - Shane and Donna were awesome, easy work with easy to get hold of, and empathetic! They handled issues quickly and they are the reason we would recommend Visionary Homes! They worked hard and they are making Visionary look very good with what they are doing!
PM Communication - Shane was incredible!
Areas Of Satisfaction - The superintendent was very personable. They were right on every situation and were informative of what was going on.
Favorite Home Feature - I like the openness.
Warranty - Mike is very quick at responding to any warranty issues that we have had. He will come over and take a look on the weekend, if possible.
Areas Of Satisfaction - The process was quick and easy.
Favorite Home Feature - I love our kitchen. I also like the flex room at the back of the house instead of the front. I feel like it is more usable.
Warranty - Mike has been a good communicator.
Areas Of Satisfaction - Listened to our needs. Worked within our budget. Referred us to a lot in an area that we love.
Areas Of Satisfaction - The convenience of picking the building materials.
Recognized Excellence - I would recognize Karen and Brad, they were awesome. Also the girl who did the design process. Everyone was helpful and informative.
We would like to, because (for the most part) we love our home and enjoyed the people we worked with. However, when we are asked about our home...we grimace. Mike is a vast improvement on Rolando.
Areas Of Satisfaction - Planning and selections. Karen and Val were outstanding to work with.
Favorite Home Feature - Layout of home, kitchen. Finish carpentry is beautiful.
Areas Of Satisfaction - I really like my house. Feels like their standard of quality is higher than other homes we had seen.
We had a great experience building with Visionary Homes. The office staff and showroom were awesome.
Areas Of Satisfaction - Working with Karen and Val. They were both exceptional and easy to work with during the planning phase of our home.
Favorite Home Feature - Open, one-level floor-plan. We love the layout of our home.
Areas Of Satisfaction - We liked working with the staff in selecting what we wanted in our house and how it would fit in the budget
Recognized Excellence - Karen and Val are AWESOME!
Areas Of Satisfaction - The selection process. Val made it fun and easy.
Favorite Home Feature - We love everything
Donna and Shane were great to work with.
Recognized Excellence - - Due to family separation at the time, I had to do this on my own. I was very worried about disappointing my wife with all the selections and options, but Donna helped me and it turned out nicely. We love our kitchen and are enjoying the house. Happy wife; happy life...Thank you Donna!- Shane was very good to us as well. At times I'm sure I tested his patience, but he was able to make me satisfied. When I flew my wife out for a visit, he shoveled a path in the snow for us to walk on to the house. That was very nice and above and beyond. Thank you Shane!
Based on our experience, we're telling everyone who asks or is interested in building to avoid Visionary.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Visionary Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys