We chose Van Metre because of our confidence on the quality of their work and ability to effectively manage a project. They delivered in a big way. Absolute professionals in the way they led our kitchen remodel, minimized disruption, and completed on time. Each team member was a pleasure to work with.
Van Metre Homes and their window/door contractor (Ply Gem Windows and Doors) did an excellent job standing behind their warrantied windows in a Van Metre house that we recently bought. One of the dining room window sashes was cloudy due to a leak in the upper sash's glass insert. Even though we weren't the original owners and the windows were 7 years old Gem Windows and Doors replaced the glass insert for no charge for the insert. Their warranty did not cover the installation of the glass insert into the upper sash however.
We had some difficulty finding an installation contractor that we knew was competent to make this repair so we contacted the customer service manager @ Van Metre Homes (Rebecca Leach). She was very helpful. Even though she didn't have any contractor referrals herself she put me in contact with Van Metre's Design+Build Team (James Wood). James
was extremely helpful. He sent one of their tech's (Robbie) to do the installation and when he discovered a problem with the glass insert (wrong dimensions) that we had been sent, Robbie and James searched their company contacts to find and install the correct size insert. They were very resourceful and went way out of their way to solve my installation problem.
We were thrilled with the Van Metre Team
Van Metre built my home, and I love it, so I would highly recommend them.
Absolutely I will recommend Van Metre Design & Build.
The quality of the work and people on the project were of the highest caliber. I would absolutely recommend Van Metre Design + Build for anyone who wants top notch quality!
Professional, high quality work done timely, on schedule, good design work, pleasant to work with, will use again for future projects, will recommend to friends
I would give Van Metre Design + Build 4 stars if there follow up was a little better.
I tell all my neighbors to look at the work we had done and what a great experience we had with Van Metre.
I would not have any other company. James Wood is fantastic
The work was very professional and great quality.
Budget - James did a great job. He was professional and responsive every step of the way
Recognized Excellence - Robbie
Areas For Improvement - None
Additional Comments - Experience was good. Definitely will reach out for future projects and also recommend to others.
James and Robbie were very nice to work with. They helped me with ideas for my porch. I would hire Van Metre in a heart beat!??
James has done a fantastic job for me.
The service has been excellent! We are excited to finish up the project!
Areas Of Satisfaction - Constant communication and fully kept aware of everything regarding the project.
I would highly recommend Van Metre Home Design-Build to anyone doing a home renovation! I used another major contractor several years ago in the Northern Virginia area and it was a disaster! Chris Fadden from Van Metre was a top notch professional! He was efficient, had great suggestions, and was able to do multiple phases of my renovation effortlessly. He kept on top of the project the entire way through and had daily communication with me with the status. Van Metre has good quality products and sources and a wide selection of options. If you are considering a home renovation call Chris Fadden! You won't be sorry. I am thrilled with the results of my renovation and will use them again! Great customers service is a plus and Chris Fadden is a testament to that. Van Metre is lucky to have him.
Sales Attentiveness - The consummate professional!
Concern For Needs - He made suggestions I never would have thought of--he knows his business!
Professional & Organized - Extremely organized and professional---great communications throughout the project.
Customer Suggestion - After a bad experience with a major company in this area, it is refreshing to have a company that stands by their products and services. Van Metre is a five star company and their services are the same in their Design-Build. I was referred to Van Metre by a friend and Chris Fadden , and it was the best decision I have ever made with home renovations.
We have done two projects with Van Metre Design+Build, a garage and a patio/steps/pergola. Both came out fantastic. The garage took extra time, mainly because of the electricity, which was beyond the control of Van Metre Design+Build. However, we were kept informed and alerted to options to still accomplish the task. If we come up with a third project we will clearly use them again.
Areas Of Satisfaction - They kept us informed. Did the work extremely well and took care of the problems that are bound to happen.
Additional Comments - They do a wonderful job.
Areas Of Satisfaction - Fast, responsive, reliable
The whole experience working with them has been great. The result has been exactly what we wanted. We would recommend them highly.
Customer Suggestion - Keep up the good work!
Additional Comments - Feel the project is being handled in a professional way. Every question is answered (even if it seems mundane) and all aspects of the project are thoroughly explained.
Customer Suggestion - I would just tell them to keep up the good work.
Any Changes? - We would have done this sooner.
Areas Of Satisfaction - I was most satisfied with the quality of the people and their suggestions. They suggested things that I never would have thought about.
Lead Source - I heard about them from Van Meter.
Customer Suggestion - They need to get use to the different counties in but I think they know that.
Additional Comments - They were excellent.
Expertise - One additional aspect that would have been helpful is interior design help.
Communication - Overall, I was pleased with the communications and way we worked together. I do think there is room for improvement on a more formalized approach to the weekly meetings (agenda, approach to make it more efficient, action items taken and communicated after, etc) and always keeping the project plan up to date.
Areas Of Satisfaction - VM design + build's team of experienced professionals and full service know-how paired with a very high bar on the quality of the work is a stellar combination.
Additional Comments - An improvement would be to offer more design expertise on the interior selection aspects of projects.
Understand Building Process - A detailed look at the project milestones and timelines is the one area I think the team needs to improve upon. I know coconstruct and staffing the team will greatly improve this for other clients.
Professional & Organized - Extremely professional. Organized is a work in progress as you staff and get your processes defined and refined.
Value - Overall, we feel like we are absolutely receiving a fair value for all the work we are doing but the level of transparency in the initial bid was a bit confusing. You need to figure out how to best manage in the proposal process. How to communicate your profit margins and fee vs flat rate estimates and how you bid out the work will be key components to improving this.
Customer Suggestion - transparency in the budgeting process (figure out an innovative approach to this could make you stand out amongst competitors)project management taken up several notches (detailed project plans, call reports/summaries after meetings, getting things on time)interior design needs to be addressed--not fabrics and furniture, but kitchen design beyond cabinet selection and how everything works together in the space.
Recognized Excellence - The entire team did an excellent job on our project.
Customer Suggestion - Over communicate on details regarding schedules and what parts of the project will be completed when. When schedules change, send updates to notify the clients with revised timing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Van Metre Design+Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys