Shower stall was built on site to my specifications. Method of construction ensures durability and longevity.
Very pleased with overall experience. Expensive, but you get what you pay for. The product and customer service has been excellent, and the whole experience was stress-free.
They provide great quality and professionalism.
Cameron did a great job he was very professional and got things done very quickly.
Quality work. Far too expensive, beyond what quality can justify.
Wasn't sure if we could afford it, but they made it possible. Excellent worker/installer. Already recommended to 2 friends.
Excellent products, Ryan’s workmanship was superb.
I am enjoying the new shower; it turned out wonderful.
Had bathrooms remodeled, one installer was excellent, second installer made many mistakes. Requiring new drain pipes, among other fixes.
I was going to cancel my order for a conversion of tub to shower because of shower base being defective when received at their shop a few times. When the next day they said the had 1 available. install was started /complete. contacted office for levelness of base which is a FEW inches higher on wall side and COUPLE inches on door side, center is level. they explained that is how their bases are made, making an uneven base with HIGH
POTENTIAL for slipping on uneven base. I don't believe this is a good base other than to get my order complete. Replacement for even base with no charge
The job came out well but I can't honestly recommend USA Bath because of the lead time on getting anything started. I signed the contract in March and the job was completed at the end of August. Add to that the terms from USA Bath were 50% of the total job cost up front. Meant giving USA Bath $6,000 then waiting five months before anything happened.
For the relatively high price and the job not being done correctly in the first place, it is a bit difficult to refer a friend. I think paying as much as I did for a shower remodel, I would have expected better workmanship and for the job to be done right the first time. Instead somebody has to come back to redo the caulking and re-attach the tub spout that came off the wall the first time the water was turned on to the tub. I'd be a little embarrassed to demand that kind of money and offer that kind of workmanship. Especially taking the extra day it took to accomplish. Was supposed to be done in two days, but instead took three.
We put an order in March, and they didn't do the work until last week! It's been six months.
After the installation, the customer service was lacking. I have a problem, but I'm not able to get in touch with anyone.
Highly recommend! The installation crew (Vince) was professional, courteous, concerned with safety, skilled, on time, tidy and had great communication! We had a spa tub to shower conversion. The installation crew encountered some challenges. Vince consulted with another excellent member of the team (sorry I just can’t recall the name) and a solution was found quickly. The change order charge was totally reasonable and in accordance with the contract terms. The finished product is exactly what we had hoped for and more. We are 100% satisfied!
An excellent product and installation. I have sent two people and I know one has purchased a redo of both bathrooms
After signing the contract, we had been talking to a few friends about the price and they were all shocked. That's what I get for not getting other quotes.
We have been having health problems, and Bath Planet was very contentious of this, worked around it, and were very helpful.
The work done looks very nice, however, I guess I hadn't different expectations. No fault of my representatives.
A little expensive…
One stop solution.
They did awesome work from the beginning to the end!
The shower is just the way we wanted it
Excellent product, construction, and service!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of USA Bath - Home of Bath Planet in Reno as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys