The quality was excellent and the installers were very professional and friendly.

The price was a little high.

Timeliness depends on how busy they are. If you are in a hurry, you need to get all the facts about the project and when they will be able to complete the project.

Even though it took a long time to finish.....I love it! And the young men doing the work were so kind and knowledgeable!

Excellent work. I was really happy with the work. It is just beautiful!

The cost is super high! I know the quality of the material is superior, but it's still pretty steep.

Bath Planet is very professional. I am very pleased with what they did.

Bath Planet was friendly, quick, and priced right.

They do good work and fast!

Good work

Everything went very smoothly.

They were a very professional company. The installer was exceptionally polite and orderly. Everything was very acceptable.

Loved everyone, and my bathroom is beautiful!

Great installers, skill and efficiency. Office staff extremely helpful and polite.

I have had them do two bathrooms for me, and I was satisfied with both of them.

I get this question asked a lot when I have work done and the opportunity to recommend a company requires a friend or acquaintance to have a particular need. Sometimes I hear the need but most often - I do not.

Bath Planet was great and on time. They did a job well done.

Personal Message

Personal Message - Thank you!

A very good experience and a beautiful shower.

Sales Knowledge

Sales Knowledge - Outstanding service: promplty answered questions and responded to messages, informative, accomodated our change orders.

Personal Message

Personal Message - My message is good job!

The installer was very helpful. I also liked my salesperson, Kalika Nelson; we had a very enjoyable visit while doing all that.

Sales Knowledge

Sales Knowledge - The salesperson was very knowledgeable. I enjoyed her.

Communication

Communication - Lots of communication confirming our order! Nice!

We had a great experience with Bath Planet. We will recommend them to any friends and family needing a bathroom upgrade. Everyone was nice, knowledgeable and professional. The install was finished quickly and was super clean. Everyone was responsive and patient with our questions and requests. Our new shower is looks great!

On time, clean, beautiful work. I love my bath!

We know many people who have had bathroom remodels that took months. They had promises of a quick remodel; however, workers wouldn't show up for days at a time or materials weren't on time, and their demolition had already started with no access to bathroom use.
We knew exactly what was happening every step of the way and everyone did their job as it was described. Everyone was very accomodating and efficient. We also liked that the central office kept checking in to keep us up-to-date of time schedules and to be sure all was going well. We have already told friends of the great work that was done.

Mark, the sales rep and Kelly, the installer were professional, personable, and demonstrated a great sense of caring.

I really appreciate the work that Bath Planet has done for us, they did a good job!

I was very happy with the gentleman that did the work. Everything was done very professionally and there was no mess. It was really good! I have another bathroom that I hope to be able to use their services again.

The sales person was knowledgeable and timely, helped us change the choice of door to better fit our needs, and the installation person, Jordy Juarez was exceptional!

They did an awesome job.

I started

It turned out very well.

Good quality work and workmanship at a competitive price.

I am 100% happy and pleased with their work, their workmanship, the workers, the quality, and everything about it.

excellent work in a very timely matter

We weren't going to remodel the bathroom, but I injured my back. We got the shower put in, and I love it. It's great. The young man that installed it, worked hard for two full days. He did not take a break, and I had to force him to get some water.

yes.

Shower stall was built on site to my specifications. Method of construction ensures durability and longevity.

Very pleased with overall experience. Expensive, but you get what you pay for. The product and customer service has been excellent, and the whole experience was stress-free.

They provide great quality and professionalism.

Cameron did a great job he was very professional and got things done very quickly.

Quality work. Far too expensive, beyond what quality can justify.

Wasn't sure if we could afford it, but they made it possible. Excellent worker/installer. Already recommended to 2 friends.

Excellent products, Ryan’s workmanship was superb.

I am enjoying the new shower; it turned out wonderful.

I was going to cancel my order for a conversion of tub to shower because of shower base being defective when received at their shop a few times. When the next day they said the had 1 available. install was started /complete. contacted office for levelness of base which is a FEW inches higher on wall side and COUPLE inches on door side, center is level. they explained that is how their bases are made, making an uneven base with HIGH
POTENTIAL for slipping on uneven base. I don't believe this is a good base other than to get my order complete. Replacement for even base with no charge

The job came out well but I can't honestly recommend USA Bath because of the lead time on getting anything started. I signed the contract in March and the job was completed at the end of August. Add to that the terms from USA Bath were 50% of the total job cost up front. Meant giving USA Bath $6,000 then waiting five months before anything happened.

For the relatively high price and the job not being done correctly in the first place, it is a bit difficult to refer a friend. I think paying as much as I did for a shower remodel, I would have expected better workmanship and for the job to be done right the first time. Instead somebody has to come back to redo the caulking and re-attach the tub spout that came off the wall the first time the water was turned on to the tub. I'd be a little embarrassed to demand that kind of money and offer that kind of workmanship. Especially taking the extra day it took to accomplish. Was supposed to be done in two days, but instead took three.

We put an order in March, and they didn't do the work until last week! It's been six months.

After the installation, the customer service was lacking. I have a problem, but I'm not able to get in touch with anyone.

Highly recommend! The installation crew (Vince) was professional, courteous, concerned with safety, skilled, on time, tidy and had great communication! We had a spa tub to shower conversion. The installation crew encountered some challenges. Vince consulted with another excellent member of the team (sorry I just can’t recall the name) and a solution was found quickly. The change order charge was totally reasonable and in accordance with the contract terms. The finished product is exactly what we had hoped for and more. We are 100% satisfied!