My windows fog in the morning from the dew; I am pretty sur I was informed this would not happen.

Install crew were considerate and well trained.

Because of problems getting issue resolved in timely matter, I would be very hesitate to recommend UWD to a friend. I did before I had issues and concerned he will have issues and I am going to look bad, when his issue is not resolved...

See below comments
For 21,000 I should have had top notch windows and I should not have know the workers were here

I am reluctant to recommend Universal Windows Direct after an installation issue. Universal Windows Direct did not respond to my request. I had to file a complaint with the Better Business Bureau to rectify my issue. Other than that, our wndows are beautiful and we love them. I am just concerned that if I have an issue in the future, I again will have to go to the Better Business Bureau to get it resolved.

Professionalism and cleanliness

I am having trouble with the door that was installed the handle does not latch and every time I open my garage door the door blows open so I have a unsecured door to my house and no one can come till next week I find this unacceptable

The office and installers need to communicate better.

The issue with windows not remaining open is the reason for the 4 stars. Also, I don’t think customers should be charged a service call to have this particular issue resolved.

Sales rep told us what we wanted to hear ended up not being what he said. Told us our bedroom window (double uneven original window) would still be able to hold our ac, that was not correct. We are unable to use our ac we have to go get a smaller one for our upstairs window. The downstairs window was short and wide and fit our ac before installation after installation we did have to squeeze it through the outside in the get it to fit back into the same window.

Everything was accomplished in good order. Jeff was an amazing installer, very professional and knowledgeable.

OFFICE WORKERS, MANY QUALMS ABOUT THIER PROFESSIONALISM. KEPT HANGING UP ON ME.

Absolutely love my windows and the installers… my issues have been with customer service, management and sales staff. Lack of follow through, communication and eve

Still haven’t fixed my windows

The crew that installed was exceptional. not only did they take the time to understand our wants and needs, they also took the time several times during the install to make recommendations that would improve the install.
They were scheduled for one day but were meticulous and had to come back for a second day to make sure they had everything buttoned up correctly.

Cost is much higher than comparable product from other stores

A

professionalism and skills of all involved

Upfront

Price high for the quality of work

Overall, the process was good. It took a long time to get it installed and the installation gets a C- grade for poor joints and leaving the window dirty. I got a fair price and I like the product.

My windows are beautiful and were installed neatly and attractively.

I struggled with the process. I set an appointment for a quote online. I then received several calls a day until I physically spoke to someone. What is the point of having an online portal if you're not going to use the online portal? The salesperson arrived on a Sunday morning and seemed very put out that he was there on a Sunday morning, even though we didn't specifically request Sunday morning, it was offered to us. The sale was VERY high pressure, like we'd be leaving thousands of dollars on the table if we didn't sign and pay the deposit that day. It was very uncomfortable. I didn't feel like I could compare options and so I don't feel like I got a value at all.

The wait time for the final measure was prompt and easy, but was again set over the phone. The wait time for the installation was, however, sooner than anticipated and the wait time between the arrival of our windows and the actual appointment was reasonable.

The installation team showed up early (great, no issue here). They ran into a problem with wires in the wall they were taking out. My husband was able to shut down the electric to that wall, but we had to call an electrician. I'm shocked that the issue wasn't anticipated and that there isn't someone on the Universal Windows Direct team who can handle this type of work when you know you're cutting into a wall. Also, the installation team was not neat and tidy in our home. The windows were filthy, the floors were filthy, and I would have anticipated better. Additionally, the trim was unfinished, another detail that left the job feeling unfinished. This is definitely not a "we do everything" installation that is commonly advertised out there.

Overall, I'm disappointed most with the constant phone calls, no use of text or email to manage scheduling. I didn't even receive any online confirmations of appointments or a receipt. It's 2025, you'll get more customers if you step out of the "we only do business over the phone" mentality. Secondly, I'm disappointed that the installation team showed up and immediately said we needed an electrician. This is highly unprofessional.

Installers were very good,quick,thorough and communicated well about what they did and any special instructions.

ABSOLUTELY LOVED EVERYTHING..........except the price