We liked the quality of the windows and the ease of cleaning them.

They slide from side to side but I cain't get to clean the outside becuase they are to heavy to lift. The salesman only had one sample. Also I ask about window being tented in front. center of big window in front does not have the screen. not good at all.

Great windows

over priced

Everything went well. From scheduling a quote to install, we had no problems. Every person I talked to was helpful and patient. No complaints.

Mike will take care of you.

Other than the sales representative - all of the contractors were really really good. My negative experience is mostly with Univesal itself, the sales, and the handing off of project from contractor to contractor with no communication.

Extremely happy with install team

Everything was streamlined and easy. Our installers (Shawn, Graham, Jason, and Rachel) were very professional and helpful in the process. They asked questions along the way to ensure that the windows and door were installed to my liking.

Additional Comments

Additional Comments - Excellent service highly recommend

I love the warranty that comes with Universal Windows Direct. I love our front entrance that was installed by Universal Windows Direct. However, my experience with my current patio door frame was less than satisfactory. The current patio door frame was installed on February of 2022. The install was replacing a previous Universal Windows Direct patio door frame that was deemed needed replacement by Universal Windows Direct crew. It turned out that the install was the wrong patio door frame. The installers were contracted out by Universal Windows Direct. In addition, the install was not completed as promised and it took many months, numerous calls, and pleas to have the install completed. Would I recommend Universal Windows Direct for patio window frames to my neighbors and friends ? The answer is no regardless of the warranty that they stand by. I have registered my frustration with the install to numerous representatives at Universal Windows Direct during 2022.

Everything was handled professionally. All expectations were met.

Professionalism and the quality of the work they produced.

Every Window and Door in my home is from UW, I love them, so so beautiful, just love, can't say enough and highly recommended to everyone I know. Recently, the handle on my storm door broke, 2-3 years old, tops. Just snapped, very odd. Anyhow, UW now charges a trip charge $149.99. If the issue is covered under the warrant you don't pay that trip charge, which has to be paid up front, very reasonable. in my case 3 weeks before the repair.While being repaired, the service technicians was shocked I was charged anything, clearly the doorknob should not have snapped the way it did and he believed this part was in fact covered under the warranty. I instantly felt ripped off. Glad I got my door fixed but feel completely taken advantage off by UW

They arrived on time, worked efficiently and cleaned up after themselves.

Great!

I wanted/expected all wood to be covered inside and outside with the aluminum cover that is a finished step of their process. It was not done on the inside of the room that the windows were installed in. I asked the three men who did the installation to cover the wood on the inside. They replied NO. I called UWD customers service and told that I had a problem with how the window was installed, the lack of metal that was NOT installed on the inside of the room and that outside metal was installed over screws that hold the top of the door molding. (This could not be covered as a new door was planned.) When I finally talked to the UWD customer service department I was given the run around from one lady to another.

1 day installation

Staying professional and keeping the customer involved

I really liked the project and the installers were great

Long lead time between contract signing and window installation. Two payments were made before widows were even in
Expanding foam insulation was driped on patio and some on siding
Storm door at front door was taken off it's piston to get supplies in and hasn't shut right since.
One window required maintenance after install and no follow up was done for getting service tech out.
One window is fogging in the mornings and I don't think they are suppose to do that??

Very pleased with the outcome.

Professional and I like the windows & doors.

Nothing

My other windows were so old & I could not open them these I can. They keep a lot of noise out of my house