The whole process was easy and the price met my expectations

Very good experience all around

The finace company you use called and e mailed me too much. They also were not clearly explaining what money's they wanted.

No

Professional, quality product

Efficient, polite,an ,ost of all the price

The installers were ridiculous - everything was a problem and an argument - we live in a home not an empty house the installers refused to move a thing and obviously had issues with my blinds being up - I did (10 books on the ground and 4 pairs of shoes) after a lot of nonsense, dismay and sighs - the one young man went outside to call his boss and explain how they weren’t going to install - I moved the tings myself - took 2 minutes - and I am on a walker and my mother is 77 years old. They also refused to slide a 3 foot table in the front picture window just slide it! - they purposely ripped blinds down in the upstairs bedroom (where the books were in their way) and threw the blinds on the bed and put a coffee table on top of them on the bed (and they are still all there until my friend goes to purchase new blinds and install them- as they were leaving they said “they took care of everything upstairs” left all the stickers on the windows - and still accepted the tips - because they swore they put everything back upstairs- the whole situation was completely different from when we purchased windows from you before- these guys were completely unreasonable and had no problem showing how put out they were

Great salesman, extremely good installers.. also the price was in line what we thought it would be. A great value for beautiful windows and. What I

Long lead time, extended due to measurement error.

On time and professional

Installed my door incorrectly basically lied to me to get my money now a week later after multiple phone calls the manager still hasn't responded back to me I would never recommend this come quite the opposite I'm about to contact better business bureau for the lack of quality communication and everything in between!

The installers were on time, worked steady throughout the day. Trouble shooter thru a couple of small problems. They were fantastic!

Everything was as explained.

Product delivered in the time promised. Work completed efficiently and windows look amazing. Will definitely return for more work.

Windows are built cheaply! Already have problems with parts breaking, felts falling out when I take the out to clean. Improper installation on one window so we couldn't unlatch to clean Turnaround for service is 2 weeks.

The installers filled my recycle bin with their rubbish. I have two large bins right next to each other: one is clearly all blue for recycling and the other is clearly all black, for rubbish/trash/landfill. I typically fill the recycle bin about every two weeks, and the rubbish/trash bin about once every 5 weeks. Now, my recycle storage in the house is overflowing, waiting for the next trash day to make room. Meanwhile, my black trash bin has one bag in it (whereas my recycle bin was half filled with recyclables -- if they all were color blind, all they had to do was open both lids to find that the one with the most empty space was the correct one for all their trash ... which is NOT recyclables.

Plus - I had ordered a textured glass for the bathroom window, and it came clear. I called and left a voice mail asking if anything could be done - perhaps maybe my textured window was still in the warehouse and they accidentally grabbed someone else's clear window. Nobody bothered to call back. Which is a shame on their part -- because I was thinking about changing one of my kitchen windows into a textured window, and wanted to get a price on just the one window. I really think the textured glass would look so great on that wall. Oh well, there are dozens of other window companies.

The balance is nothing of what my husband and I were quoted. We are paying more money back then we were supposed to. Very disappointed with universal windows.

I ordered this door on 6/2 and the completed door was not done until11/1. The first door was 5" too small. The second door opened on the incorrect side of the patio door where my blinds were. The workers left a big hole in the molding around the door and just filled it with caulk. It looked horrible. The third time they were coming at a time I had a corporate meeting and told them of that. The 4th time they came they installed the correct door but did not correct the molding as I was told they would and they did a terrible job on the caulk around the door and the shoe molding was left as bare wood, big globs of caulk that looked very unprofessional. The fifth time, a different crew came back and addressed all of my concerns. I was surprised at all of the times they had to come back to make it right when I assumed it would be done right the first time.
Lucinda Foster

installation of windows was fast & clean. but the caulking job on the outside of the home was a bit sloppy

Wrong materials provided. Installation was sloppy

Universal Windows Direct replaced 6 windows for me and they did an amazing job! Highly recommend!

It took several calls to get someone to call back. Unfortunately, I was told 6 to 8 weeks October 15th around there. But the windows have not been installed, due to be installed on December 2nd

I would recommend but I think the follow up could be better. That is explained more in this survey. Also the guy who came to check the install was good. I said that I was worried about water sitting in the bottom because of the way it was installed and he said if it leaked to the subfloor you guys would be responsible because the install was correct

Recommend

NO I will not, I will tell everyone I know to NEVER buy from Universal Windows Direct.