The explanation of how windows designed, how they are different from other companies, no pressure, very thorough. the financing options and friendliness!

Did not repair the damages nor would pay for them in full the entire amount!! I would have still have to come out of pocket for their error and damages!

Loved how easy you made the entire process! Also installation was great - no fuss, no mess, super efficient.

The expense is outrageous and I paid for a window that doesn't exactly perform as it's showcased...see item 16.

I have 4 different phone numbers and contacts for Universal. I'm never sure what department I'm calling. One number that transfered to other departments would be more efficient.

Love the quality of the windows

Installers did a great job

Installers were through and trimmed windows very well compared Installtion by UW a few years ago . We had UW install 1/2 of our windows.

Lower prices

H uh oh put the wrong windows in through out my house

Very good work, very professional and the new windows are beautiful.

Windows came earlier than expected, installer was on time, professional, courteous and cleaned up when finished.

Universal Windows Direct has been an excellent company to work with from start to finish. The salesman, the installation crew and technician were all very knowledgeable and did a thorough job. I definitely recommend them.

train your office people better

Price and service was excellent

The crew tried to leave without making sure that the job was done perfectly. Mrs Craig found several discrepancies in the work done. There was a gap in the top of the door that allowed sun to shine through, which meant that rain could've come through as well. There was a sharp piece of metal outside of the door that I could've cut my foot on. There was a messt texture to the trimming on my back door. There was plaster dust left all over my stove top and on the floor of my pantry, that I had to clean up myself. For the amount that we paid for this door, I don't appreciate the shorty job that was done. After I pointed out the errors that were there, the crew corrected them. The fact that they were going to leave with those errors there is just wrong!!!

The installation was horrible and the issues have not been resolved 3 years later

There is always room for improvement

I purchased all new complete tear out windows and frames and a new sliding door when they were installed the intallers didn't even work or was trained by universal windows according to them so the quality of work was not good .l ended up having several visits from service techs and after about a year the sliding door instalation was incorrect that it actually rotted out my sub floor .I wish I could share the pictures.

Installer (Wayne) was very professional and did great work

EVERYTHING!

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I told the salesman and the guy that did the measurements and installers I wanted to save the windows from lower level bedroom and 2 of the best storm windows they removed and took all with them I entrusted the installer with the work with out me staying home to watch and they could not even do as I requested to save to use to repair windows in my garage and I was told they installers where professional I don't need to baby sit them

Bad experience with how the install went, the install took 8 days to complete, I had to call Matt to ask why the installers went here, He first said 11:30 they never showed I called again and finally they showed up! and I still see install issues with the siding. I still have bags of trash that the install left on my driveway! They told me that they would be back Sat. or Sun. they never showed up. Matt the rep left me very disappointed with how he handle all this. So NO, NEVER will I allow with all my powers, allow window direct to do anything with my family or friends!

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