Everything worked out great

Our windows were installed improperly. The installers left nails and wires inside and outside of the house.

Great job and great customer service

The verbal communication was not reliable!

I have had nothing but issues with the installation process being terrible. Had to have them come back and recaulk all windows because of a terrible job the did the first time. Had to call again and talk to them about my new front won’t shut without using my hand and foot to shut it. And my house is colder now than before the installation. I spent $21,000 on 9 windows and front door and screen door and am extremely disappointed!

Was a little disappointed in the wait time. Was measured on July 7 and received windows on Dec 5 Had to delay 1 week due to weather. Put in on Dec 12

Serviceman

Took 9 months to get final original install. Took 6 months to get one window warrantied

The windows look wonderful we’re MOSTLY happy with them but communication was the absolute worst and I would not mention this company to others.

The sliding half of the window was marked on the inside of the two panels and had to be replaced. There was a strip on the outside section of the door that installer could not get in. Said to call office and the person that was sent out to look at the mark would have the section and would put it in. Came to check door and was told that they never have that with them and it would have to be done when door was replaced. Door was replace but there is more draft now than before I had this door put in. They also did not leave me the key for the door that they put in. Additionally when I called about these thing, girl on phone was very rude, like as if I did something wrong. There was supposed to be someone come out and bring the key and check draft but that was three weeks ago and still have not hear anything from anyone!

Love the doors and windows we purchased.

Just a pleasure working with everyone involved great job

Willing to work with the customer

Salesmanship experience and knowledge was of the highest quality.

They put whole in siding and damaged drywall removing windows

Never would talk to us about the slider window that was manufactured. Even the installers and the engineers that came onsite agreed the window installed wasn't what we wanted installed.

Our windows showed up for install with one broken and 5 the incorrect size. The reorder never went through which caused a lengthy delay in the completion of our project. A manager by the name of Carey was supposed to contact us to discuss money being taken off of our project because of all of the problems and issues, STILL waiting for that phone call. VERY disappointed with customer service and follow up from your team.

Everyone has had great communication, calls to check up on things and any updates throughout the process.

Would recommend when asked

We like the windows and are happy with our choice. Only disappointing part is it has not taken away the chill. Of the house. Not surprised.

We like how it looks and the workmanship

Quality was good, windows look very nice!

Absolutely not this was the longest installation process I have ever dealt with you guys could never get anything right there's no communication and when you are trying to talk to someone higher up when you finally get to someone they obviously just move on to another job without you know someone else taking over and when you call for updates the staff is super rude won't let you talk to anyone higher up than them this was an awful experience and I will let everybody I can know

The whole process was easy and the price met my expectations

Very good experience all around