We are very happy with the quality and look of our new windows! Would recommend them to anyone!

good company

Not finished yet.

Stand by their product.

Everything was good

Once the salesman gets you to sign the paper, that’s the last time you’ll ever hear from Universal windows. It was just one disappointment right after another.

As long as you don’t notice anything after you’ve paid or have any questions, they are fine, but I’ve been waiting for someone to contact me for over two weeks now about why the sill on one window is bowed and why I was told one window would be wrapped on certain parts and it isn’t and no one is contacting me back.

Your company CALLED ME MULTIPLE TIMES, OFTEN ON THE SAME DAY, FOR PAYMENT. However, when your installers did not show nor call for the installation, no discount was given or offered to me. I took off work and your no show put my project a week behind schedule which is very costly. The day and the time of installation was confirmed by you. You had NO PROBLEM hounding me for payment, but you couldn't call to say you were delayed or that it needed to be rescheduled. I had to CALL you to find out what was the issue was.

Timely and professional. Very well executed.

Communication from consultation to installation day.

The trim on the door install was not very well done. The trim on one of the windows was removed. We were told it would be installed later and still have not heard on timing.

So much information was not told to us when we bought them. We were told that a storage fee would be charged to us if we had to wait to install and we had to start paying for the windows before we even had them

Very professional, courteous, friendly and answers all questions. On time and knew what they were doing.

Quality windows

You have had to return too many times for things that should not have been an issue. One window was measured wrong, one had a dented sill, the spackling was finished, they a screw in to tight that was buckling our siding and could have called us when a repair window came in broken and you had to reschedule instead of coming out just to replace the one with the dented sill.

Have all the correct windows on scheduled installation day.

We e called left messages and never got a redponse

See below about support

Installers need to better respect the home. Wear shoe coverings so not to track mud in the house. Installers need to clean up outside, remove empty sealant tubes, insulation and other debris. Cover area floors with work tarps. Leave the home as clean as when arrived

👍🏻

Windows look great and feel quality.

Quality product, friendly staff and reasonable price

Everyone i talked to was very respectful and helpful and does really great work

very professional install

Window look awesome! Installation went good n all old windows were taken away