I am very pleased with the service and the quality of my replacement windows. They look great. They look so great I decided to paint the laundry room and de clutter it!

beginning of project delayed and when they finally came only had 12 instead of 14. therefore, four couldn't be put in. when the other windows came in the grids didn't match and was told that would be done in two weeks.

Getting anyone to answer the phone after the deal was signed was like pulling teeth. I would have to call like 25 times to get an answer from someone which is extremely unnerving after signing and paying for a $10,000+ deal.

They have great windows

No one is responding to my request to talk

Whole process was smooth and timely. Windows look fantastic!!

Definitely will recommend! Had a problem with the screen and they were prompt and efficient at getting the problem resolved!

We would definitely recommend Universal Windows! From the original presentation to the install the guys we dealt with were outgoing, professional and 100% knew their jobs and seriously took care of us, the customer!!! Wonderful experience… no surprises!

The. Salesman, installation and service was all done very professionally. I have no problem with the crack glass. Anything can happen. They were very honest and open with me about everything. Thank you so much for everything. I am very happy with the whole process.

Everything was great except.....I did not get the discount or signage in my yard like we were supposed to 🤬 That was like a $600+ savings 🤬

Placed order in April 2021 and windows weren’t installed until September 2021. Then there were the things that needed fixed or were installed incorrectly. My final appointment was in April 2023 - hopefully I don’t need anything else fixed. They didn’t schedule the follow up appointments unless I called - then the parts miraculously had just arrived that day. I do not recommend this company, but the windows and patio door are nice

The entry door is fantastic but the insulation had a few hiccups

Are you kidding??? After the attitude and you signed a document even though you didn't have a clue is??? Not impressed and will never, ever recommend again!!!

Our windows were installed and some of the screens were broken and some screens didn't even come that should have been there. I would not expect this when paying over 27,000 for windows. Then they tell us it will be months? for screens? We cant keep the windows open because the screens are ripped or are not there.....but the payments have started.

Would definitely recommend. The whole experience was a positive one.

Very happy with the windows at this point

Did not have company contact me like we discussed

I received different information from everyone I spoke with. I think the main problem is lack of communication between departments. The installers didn't seem to understand what was to be done. They left to buy materials they said they needed to do the job and came back with casing that I had previously told them I already purchased as we were going to install the casing. As long as they purchased it and were willing to install it, I thought it was good customer service since I had so many issues with miscommunication. At first I was very happy with the appearance of the windows. Now that I am trying to paint the primed wood sill and casing they installed, I see they used silicone caulk. You can't paint over silicone caulk so now I am spending more money to buy products to clean the silicone off the wood and hours of time to clean the silicone so I can paint. I talked to two people in the construction field and was told silicone caulk should not be used to caulk wood that needs to be painted. The only person that seemed informed and made sure he was giving me correct information was Isaiah, the person that measured. Our customer service rep tried to make up for the issues but it took numerous calls to him to get action. Our sales rep made us seem pressured to make a decision and that is where the misinformation started with how the window would fit in the opening. I was happy with how hard the installers worked to get the job done but using silicone caulk has made the finish work we have to do so much harder. I will not recommend UW to anyone.

The windows seem good so far, but installation was terrible. They underestimated how many days it would take to install the windows in every phase. Our stucco was damaged and they installed something wrong and we had to have them come back to fix it. Don’t recommend.

It didn't take long for a salesman to come out and sell us a door after we had them install 12 windows and 2 sliding glass doors. But fixing a messed up door has been terrible. I believe we have been taken advantage of because of our age and my veteran's husband's disability.

Window installation started in November still isn’t complete as of today

Salesman was helpful and very knowledgeable about his product. The warranty that goes with this is great. Installation was perfect. Finished product was extremely satisfying.

We had a great experience 3.5 years ago when we had our whole house done, but this experience was not the same. Our Sales rep started out great, then disappeared and had to reach out several times before getting answered. It was a smaller project, so they were likely not making much money off our job so it was clear we were not a priority.

I hesitated at first. Always chose the local guy to do a more personal job. But met with the salesman, who was very good at his job to spark an interest in me. I spoke with several people after to seal the deal. I'm really glad i did. Absolutely top notch. price was fair, with a lifetime warranty on windows that look great and are solid. Great organization. You'll be glad you chose them.

My installation experience was not a good one.