About this company
Universal Windows Direct
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
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Reviews 13242
Of 15096 respondents, 13242 left a reviewRecent reviews
Ricky C.
You are the worst company I have ever seen. You have destroyed my home and if you do not repair the damage we are going to court.
Dwaine D.
was done when scheduled without delays
Nancy K.
I’m still waiting for them to finish my front window. I can’t believe it takes this long to order some siding and soffit product.
Robert B.
good job installed fast cleaned up great
Kelly J.
Sales team was great but when I needed warranty support/service, response was extremely slow. I waited nearly six months for replacement doors and that was after two service calls that attempted to fix the issue. Very poor experience.
Pennie U.
The quality of the windows was misleading.
Review in Uniontown, OH
After purchasing one window, it has been a headache with install and then window breaking a year after install. Lots of nonsense for one window. A custom made bay window came delivered with two side windows cut differently. I had to say I was not accepting the window. How did it make it through quality control? The replacement window broke from cold weather a year later. Install was multiple trips and had to take unpaid time off to accommodate this.
Patti S.
Very much!!
Elizabeth S.
We love the finished product and how quickly it was completed.
Kathy R.
There was a slight problem with my new slider but Universal was great taking care of the problem.
Response
Ken W.
Although the merchandise is quality, it’s a bit pricey, which would keep me from recommending it to people I know who just would not be able to afford it even with financing
Jerry B.
Yes!
Response
Peter D.
Great service. Attention to trim details, weather tight installation. Quick install and great clean up and protection.
Carolyn V.
Definitely!
Patricia B.
Quality or windows and Installers
Weldon V.
I think the quality construction of the windows, coupled with the process of ordering and installation of the windows, makes Universal Windows Direct the place to go for windows as an investment.
Review in Kenosha, WI
When our new windows were installed, the guys were pleasant, efficient, and the work is perfect.
Response
Jennifer H.
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James C.
The whole experience was great.
Review in Lakewood, OH
Everything went according to plan.
Lois L.
Tell the installer to show the customer how to operate the window.
Jim K.
Best price, installers and warentee.
Jeanne W.
I went with company and was lied to the sales person said I would never be charged even if my dog knocked the screen out and Universal Windows wants to charge me
Ray S.
Over priced for what you get.
Brian T.
Be on time and more precise trim work.
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