Everything

Installation was sloppy and required multiple follow on visits for correction.

For the amount I paid to have my windows installed I should not have had any problems the windows downstairs were all not staying up and when I called you all I was told to have them all checked due to if you had to come back out it would be a charge

The window quality is on par!!

Problems with installation that have not been resolved

Nearly every window sash has a scratch or chip in it. Have been fighting for two months to have them replaced. Being told that only one out of 18 will be replaced and others are not covered under warranty. I don’t understand how I am expected to receive a new product that is damaged and somehow that is supposed to be acceptable.

Poor timing on instilling the windows

Replacement windows all done in a day. Left no mess.

I never got my Amazon gift card even after I called about it. One of the installers was rude. Not the gentleman who came to measure- he was very nice.

This was the best price for our window replacement

The installer noted our windows was crooked. It took little over 6 weeks to get a new one, but we are very happy with our new windows & especially the doors!

Do not like to be pushed into an order

Waited 2-3 weeks for new replacement window to be delivered. Date came, no window, a few days later I had to call UWD to ask about window. Learned window did not arrive and required reorder. Had to wait 3 more weeks for window to be delivered and then scheduled for replacement. Would have waited longer if I did not call to follow up. No I’m sorry, recognizing impact on us. During or since then.

Sales person good. The gentleman that responded to finish up my complaint was good. Installation was terrible with clean up and the interpreter with the installers was horrible..rude didn't show concern about my complaints, which were simple. He said I had to contact me sales person, didn't make sense!

The windows are very nice, easy to open. The installers were very professional, respectful and perfectionists. They constantly measured and remeasured and made sure everything was perfect. Also, I no more breeze coming in my house.

The window is beautiful, not 1 draft
Everyone I spoke with were very professional and informative about the process.
Extra Kudos to Cody. He was always on top of the whole process

My sales rep Tyler was very professional and informed but I didn't feel pressured to make a purchase which I appreciate. The work crew that came to the house on installation day was fantastic, very professional and polite, considerate of our home and went above and beyond.

Had to have one of the screens replaced due to a rip. It was done, but it's a different screen than the window next to it, and the mesh one one panel is a bit crooked

Don’t think cost justifys performance or value.

Place is great everyone is friendly , also myself and my husband are old school they worked around us not using credit or credit cards , they came out there way to pick up the cash .

I don't generally recommend as a rule, so the fact that I'm willing to do so (and have shared your contact info) is higher than you might think. That number could raise if the product quality proves true over time.

See the following comments regarding thermal aspects of my home. I've already re-insulated, so I thought new windows/doors would have helped.

The sales was great and an expert. But only the installers were above and exceeding expectations.
Linda.

This large project has been a nightmare from beginning until now, still not complete five months later. It took almost a month to measure 3 dormer windows which apparently held up the entire project, pushing it back six weeks more than the salesperson promised would be “the worst case scenario timeline”. We were available, they either didn’t show or came out and said they didn’t have a ladder. This delay forced me to reschedule 3 different interior projects meaning they would now not be done until several weeks after the holidays. I still have debris all over my yard and my husband has a collection of dozens of nails left behind. There has been zero communication and every promise of work or cleanup has gone by unfulfilled. Every phone call unanswered and not replied to

Went above and beyond in helping with a situation and clean up. Very knowledgeable.