About this company
Universal Windows Direct
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
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Photos 184
Reviews 13350
Of 15215 respondents, 13350 left a reviewRecent reviews
Beth P.
Everything
Rick W.
The guys that installed the windows and patio door were awesome. I understand they are good windows, but a bit pricey.
Kim M.
I was not shown by anyone how to use my windows or how to open them to wash them. It wasn't until I had a technician had to come to my house to service a faulty window and at that time he showed me how to use my windows properly. Prior to that I didn't know what I was doing to try to clean the outside of my windows . I had to try to figure it out on my own.
William S.
I don't have the time. no
Thelma W.
The salesman was very knowledgeable. The installers were friendly and professional
Michelle S.
This was my second time purchasing from Universal Windows.
I wanted the exact same windows that were installed two years ago.
It seems a different window was actually installed as the originals show 8401 on their stickers and the ones just installed list 7400 and have a different external appearance?
Response
Julie P.
I liked the entire experience
Response
Charlotte K.
I am answering this for my mother. I was present during sales pitch and installation. The individual tha installed the windows did a great job however, my mother gave salesman $100 in cash towards the purchase and the finance company said that no deposit was ever credited to the account
Philip K.
After sales, not enough direct contact with regular updates.
Linda B.
Came in did the job, cleaned up and were gone in less than a day.
Matthew V.
Additional comments
Additional Comments
Additional Comments - Kevin Foley was a great representative of the company and we are excited and feel good about our new windows!!
Response
Sandy F.
Great teamwork!(Murphy),fast,efficient,friendly,clean,
Dianne M.
The installers did an excellent job. The windows are beautiful and make the rooms feel larger.
Callista S.
Process was supper easy. Received product on time. Installation went quick and windows look fabulous! So happy with the whole process. The installer was great and had no problems. Thsnk you.
Todd S.
They are good to work with and did a great job installing the windows
Tracy C.
Beautiful product, professional, so neat didn’t even know they were here afterwards.
Richard G.
Time it got windows done and installed
Ron B.
I reported issues with my tile grout around the one window and no one has contacted me to discuss. Disappointed.
Silvano L.
Very professional
Doug R.
We had a great experience with our huge bay window and nothing but problems with our patio door
Mindy N.
The installation was unsatisfactory
John R.
UWD made every part of the sale and install super easy and quick. Installers did a great job.
Christine D.
The installers were very nice and did the the job in a reasonable time period.
Ann T.
Felt pressure from sales rep.
Patrick L.
Professional experience from start to finish of project.
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