Sales men don't tell truth

Having software that would allow you to take a picture of my house and apply different windows for us to look at.

Professional, courteous and SME. Good job @

Your office doesn't seem to take calls to resolve issues .Not a lot of communication.

The installation guy, Justin and his helper were excellent and thorough. Did a nice job.

Universal Windows does a great job of providing the necessary information upfront, working with the customer to find the best project and price range, and provides quick and flexible scheduling options that get the project done in a timely manner.

I loved my windows doors now my basement new windows look so fresh energy efficient safe!

If we know of anyone needing anything we will give you a referrell

The job was done quickly and professionally.The guys were great

The sales guy said I'd be able to open my door with 2 fingers. I figured that was an exaggeration but it's not even close. It's just as hard to open as my old door. The installers scratched the frame as well.

Window is scratched

Quoted us a price for windows that they eventually could not make. The salesman should have known if they could make those windows or not.

Tired chasing down for issues w my door

The window install was originally scheduled for September 17. Several days before, Universal Direct called me and asked to reschedule the installation for September 16. I agreed and re-arranged my schedule to accommodate. On September 16, no one came or called and I had to initiate communications to determine why the install had not occurred and I received no communication. Late in the afternoon, I finally received a phone call apologizing for the mistake and saying that the windows would be installed on the17th as originally planned, due to internal scheduling errors.

I asked that the remaining balance of $1000 be waived or reduced to the inconvenience caused me that was the sole fault of Universal Windows Direct. My request was refused in full and I was very curtly told that I would have to pay the $1000 and there would be no reduction. I had already paid $9000.

This is very poor customer service and I will not be recommending your company to anyone else, and I will I be unlikely to use you for future window replacement.

Today is 10/5. Our installation date was set on 9/17 for 9/18, for 16 windows. Additionally, two doors were to arrive late that week. No prep was suggested, and I luckily was off work and able to spend my morning going ahead of the installers, removing drapes and blinds and moving furniture. 7 windows have been installed, and the rest are sitting on my porch. The installers ran out of trim, and apparently had to order more, and we’ve been waiting ever since. The doors and trim have still not arrived and no one has called in several days to update on status. However, we did receive our first bill from Green Sky and several satisfaction surveys.

I can’t speak to the quality of the windows, but the installation communication and expectation-setting has been unacceptable. If the windows are stolen, I expect they will be replaced free of charge, as I expressed this concern 2 weeks ago when I got the first installation follow-up call inquiring about my satisfaction, and the rep seemed surprised to learn that our job was incomplete. 37k is a LOT to spend for this level of customer service.

None of the other questions matter in light of the current status, so they’re all getting a 1. I may answer again more fully once the job is complete.

They were very clear, came on time, and were fast. I have not dealt with another company that was as fast as this company. I thank them for that.

Most definitely!! Really impressed with the work and courtesy shown to and the respect for our home!!

Windows arrived with multiple damages and I have now been waiting multiple months due to continuous ordering errors by your procurement team.

I don't know if you had a promotion available at the time I met with the sales rep. I've received sales promotion cards in the mail since my purchase that make me wonder if I was given all the available info on sales promotions.

The crew that installed my windows and siding were friendly, professional and did an awesome job. I inspected after they left, they're clean up was amazing. Couldn't tell they were even here.

Great sales and installation staff

Very profu

The gentleman knew exactly what the problem was and repaired it quickly and perfectly

From sales to install the experience with universal windows was in one word superior

Issues with contract numbers and promotions promised and lack of concern from salespeople and customer service despite repeated calls expressing our concerns. Length of time it took to get issues resolved and product installed. April 5th agreement; September 25th install.
Advise customer to pay attention to numbers and ask questions and challenge changes. Follow thru with customer service, as there is was terrible communication.