easy to work with everyone was so nice exaplained eveerything very well.

i appreciated that the sales presentation was not a high pressured sales pitch.

There are several major concerns: The salesman (John) really did a great job presenting your company and the service you provide. However, after signing the contract with John, your company's quality customer service started to decline.

(1) John indicated that current blinds on window would need to be removed before window installation and then reinstalled after new window installation. John indicated that someone would come out and do a final measurement for the new windows. However, neither John nor measurement guy) told us that the current blinds would not fit after new window installation. I feel both should know the product that they are selling customers well enough to look at a window and tell. I (Gloria) specifically asked John during his sales pitch about the blinds. In other words, we have had to incur an additional expense because the blinds will not work with the new windows. Refund the cost of new window shades.

2) In over 30 years, this is first installation service that has left us confused. One piece of paperwork states, "Installer #1: Quality Restorations and Installer #2: Jim Gibbs. The installer on the invoice has Mark Revels' name. On January 5th, two Hispanic men showed up to install windows. The head guy spoke limited English to us but was pleasant and relied on nonverbals for communication. We only heard the second guy speak Spanish. They did not use precautions with our hardwood floors nor did they do a final walk-through at the end of the installation. We were not given a demonstration of how the windows worked. I (Gloria) did ask for them to look at the caulking on each of the windows. The assistant had done a poor job of this and had touch-up his work. At the end installation, the lead guy gave us two papers. One was for final payment and the other was evaluation. My husband was quite considerate on the evaluation. Did not feel comfortable with the installer asking for payment. The company needs a better system for payment.

3) We were told windows would be ready for installation 12-14 weeks after the complete measure. We got a call from Tyrone (Warehouse Manager) telling us windows were in on December 16 and he needed payment (2nd installment). Tyrone wanted to do installation right before Christmas and we couldn't allow this because of holiday guest. Tyrone indicated we would be charged a warehouse fee, if the work wasn't done immediately. Tyrone was very disrespectful during the conversation, even telling me not to get my "blood pressure up". We spoke with a lady (customer service) in regards to our conversation with Tyrone. Tyrone later called an apologized for his rudeness. It appears that your company has significant problems with customers ordering windows and failing to pay. Some of your representatives have the weakest customer service skills when trying reach out for payments.

The windows themselves are very good. They’re very well-made and and look great. However, the patio doors are a little difficult to open and close. They’re supposed to get easier with time I hope so. And the actual Windows themselves are a little smaller than the original ones and I’m sure that’s because of their design. It doesn’t cause a problem just something I noticed that wasn’t mentioned when we talked to the salesman. and the patio door width is smaller, which makes the actual entrance smaller and the threshold itself is a little higher. You have to e tea careful step up.

When I was pricing windows, universal windows fit my budget best. Since I've used the lifetime warranty, I can confirm they will fix the issue, however, they've begun charging for the initial service visit, which wasn't part of my initial contract.

It was also near impossible to get a hold of a person who wasn't associated with the sales portion of the company. I had to repeatedly leave a message and wait for a call back which hopefully came at a convenient time.

All that said, I've had my windows for 8 years and this is the first time I've had to use the warranty, and the issue is fixed with no money paid for parts and labor.

Everything

Installation was sloppy and required multiple follow on visits for correction.

For the amount I paid to have my windows installed I should not have had any problems the windows downstairs were all not staying up and when I called you all I was told to have them all checked due to if you had to come back out it would be a charge

The window quality is on par!!

Problems with installation that have not been resolved

Nearly every window sash has a scratch or chip in it. Have been fighting for two months to have them replaced. Being told that only one out of 18 will be replaced and others are not covered under warranty. I don’t understand how I am expected to receive a new product that is damaged and somehow that is supposed to be acceptable.

Poor timing on instilling the windows

Replacement windows all done in a day. Left no mess.

I never got my Amazon gift card even after I called about it. One of the installers was rude. Not the gentleman who came to measure- he was very nice.

This was the best price for our window replacement

The installer noted our windows was crooked. It took little over 6 weeks to get a new one, but we are very happy with our new windows & especially the doors!

Do not like to be pushed into an order

Waited 2-3 weeks for new replacement window to be delivered. Date came, no window, a few days later I had to call UWD to ask about window. Learned window did not arrive and required reorder. Had to wait 3 more weeks for window to be delivered and then scheduled for replacement. Would have waited longer if I did not call to follow up. No I’m sorry, recognizing impact on us. During or since then.

Sales person good. The gentleman that responded to finish up my complaint was good. Installation was terrible with clean up and the interpreter with the installers was horrible..rude didn't show concern about my complaints, which were simple. He said I had to contact me sales person, didn't make sense!

The windows are very nice, easy to open. The installers were very professional, respectful and perfectionists. They constantly measured and remeasured and made sure everything was perfect. Also, I no more breeze coming in my house.

The window is beautiful, not 1 draft
Everyone I spoke with were very professional and informative about the process.
Extra Kudos to Cody. He was always on top of the whole process

My sales rep Tyler was very professional and informed but I didn't feel pressured to make a purchase which I appreciate. The work crew that came to the house on installation day was fantastic, very professional and polite, considerate of our home and went above and beyond.

Had to have one of the screens replaced due to a rip. It was done, but it's a different screen than the window next to it, and the mesh one one panel is a bit crooked

Don’t think cost justifys performance or value.

Place is great everyone is friendly , also myself and my husband are old school they worked around us not using credit or credit cards , they came out there way to pick up the cash .