The people who installed my windows and balcony door were very professional. Also when they had to cut into my floor the supervisor explained why they had to cut into my floor so the frame of the balcony door can fit.

John was very professional. He really tried to find a way to make things work.

The salesperson was very knowledgeable and not hard sell.

The wait for the install. We ordered in July with a promise of window installation before 1 October and it turned out to be November.

Although there was a line wait for installation the end product was worth it

Professional sales
Excellent installers,
Quality of door excellent
Great communication

Great installers. Very friendly and professional

Windows look great. Install was done very well. Extremely pleased overall and love the look and function of the new windows.

Feels warmer in the room with the new windows

See below

The whole process went very smoothly, from the salesperson Scott, to the install crew. Very happy with the result.

From beginning to end, the people I dealt with were great.

Fast convenient

We were quoted 8-12 weeks for the window. It took about 8 months to get. Every time I called to check on the status, the costumer service rep had no idea what the status of the window was, and they couldn’t get a hold of the person who would know the answer. Then promised a call back to let me know. And I never once received a call back. This happened time and time again about 10 times until someone finally was able to confirm our window had arrived. The communication was terrible. The fact that the departments cannot communicate with each other to get me a simple answer is absurd. Our kitchen looked like it was under a construction zone for 8 months because of this window not being there. We really should have received a discount for our troubles and the terrible service we were given. But it wasn’t the installer’s fault so of course he couldn’t give us a discount at the time of installation. So once again no good communication between the different departments.

Windows put in backwards rain x 2 came in through the windows. Sent a man the first crew put in backwards he fixed all window then mold

very professional, work was done in a timely manner.

I have sent a couple neighbors over to you.

Keep your appointments on a better schedule. Have your installers call if they are going to be later than the window of time given. 1st time installers came 3 hours late. Then did not install saying the windows were too small. Jason came out to remeasure, and the windows were actually the right size. Another appointment made , again installers were 3 hours late. They got the windows in ,but had to come back another time and were 2 hours late, to finish the exterior trim. The installers were courteous & did a great on the finishing of the job. We were pleased with their work, even though this was a big inconvenience for us, to reschedule 3 different times.

Guys are awesome

How patient everyone was, and how well the sales team listened.

You need to understand the call center and the customer service department does not care about the work your salesman and installers do. They are very rude to people and not listening to the needs of the customers

Prompt, courteous, knowledgeable

Between the installation and the final product, the windows look fantastic and we've gotten compliments from our neighbors

Their efficiency

We wouldn’t hesitate to recommend Universal.