Competitors

Competitors - you were the first company & we chose you

Additional Comments

Additional Comments - Nan is a great salesperson, friendly & she knows her product

The windows seem very good, time will tell. The installation was mostly good, our windows look great and the caulking around them looks very professional. However, the caulking job around the patio door was a bit sloppy, actually looks pretty bad. The new windows were left dirty after install and even had caulk smeared on them in the center of several windows. Clean up was so so, lots of sharp metal scraps left in the landscaped area and some in the yard.

Sales Knowledge

Sales Knowledge - Angie was fantastic. She answered all of our questions and was easy to work with.

Additional Comments

Additional Comments - We had 3 bids from different companies and chose UWD.

Very professional and we loved how the windows turned out, they also worked fast at installing with no issues

Areas Of Satisfaction

Areas Of Satisfaction - Quick response from customer service

The Windows were of excellent quality and installed very professionally.

While the warrenty is awesome and the repair team is great (from maryland)The actual initial install was not the smoothest. And the initial repair on one window took forever. Actually working with the Maryland office in the last repair was a lot easier and better and faster.

Additional Comments

Additional Comments - Luke was very personal and to the point. Great sales person.

Important Factors

Important Factors - Knowledge of sales rep and quality of window. And even offered an alternative window style at 3 window locations that I really liked and agreed with.

Additional Comments

Additional Comments - Looking forward to getting my UWD windows installed.🙂

Important Factors

Important Factors - To relationship between customer and salesman to understand what you are selling and he provided that in spades!!

Additional Comments

Additional Comments - Just that it was wonderful and I am grateful meeting up with him

Sales Knowledge

Sales Knowledge - Chris was very helpful, patient, and friendly!

The worst experience ever. Would not recommend to my enemies. Sent installers that spoke no English. They couldn’t communicate with me. Installed over totally rotted wood, didn’t complete the job I paid for. They seemed ill prepared on what exactly they were supposed to be doing. I showed them the contract which was a waste of time because they couldn’t read it. Absolutely unacceptable. Salesman wouldn’t return calls. They came 3 times to complete the job and after requesting they send at least one person that speaks English they sent more installers that could not. Very, very aggravating to pay thousands of dollars to replace just 2 windows and go through such a nightmare.

Areas Of Satisfaction

Areas Of Satisfaction - every step of the process was fantastic!

I love my new windows their looks and the insulating ability they have. I can tell a big difference in the house already and how much warmer it is. The installation seemed quick and flawless they've got it down to a science I'd say. The installers were very nice, polite, worked together well, and were very professional. Thank You, Universal Windows Direct.

Sales Knowledge

Sales Knowledge - Nate Stover was the sales rep for universal and was prompt for appointment and was very thorough and professional in his presentation. I have purchased 5 windows and a front door.

Additional Comments

Additional Comments - Tony was very professional and very thorough

Sales Knowledge

Sales Knowledge - Nate I found to be so truthful! A trait that can be trusted!

We had a great experience with Josh, the salesman and all the installers.

Very fine job, and excellent Windows'.

Did a great job

Pros- My windows look great and the guys who installed them were nice and professional and did a great job!
Cons- Literally everything else.
Good luck trying to schedule an appointment for an estimate if you and your spouse work opposite shifts. They won’t schedule anything unless both people are home for the entire time. This made it very difficult to schedule our estimate as I had to work it around both my and my husband’s work schedule and our son’s extracurriculars. I should’ve walked away at the beginning, but I’ve heard good things so I made it work. The sales person was friendly. The person who came to measure the windows was also friendly. When our windows came in, someone called on a Tuesday to schedule the installation and when I told her my husband was off on Mondays, she said I couldn’t schedule for the following week or I would be charged a warehousing fee and wanted me to schedule the installation for the very next day. This did not give us enough time to make accommodations with work, but I scheduled it for that Thursday as I felt like I had to or get charged. I was really annoyed by this because not many people can just request off work with such little notice. I was given a 12-2pm arrival time. Thursday at 2pm comes and no one has called me or shown up yet so I called the customer service line. I was told the installers were in traffic and would be there soon. Another hour goes by, I call back at 310. I am told again they are in traffic and will be there soon. I ask why no one has communicated with me and am told they will talk to the installers about that. 4pm comes and still no one is at my home. I get a call from the installer saying now their truck is broken down. I call customer service again, now for a 3rd time and am told I will now need to reschedule my appointment. I understand things happen, but the communication is garbage and I have a hard time believing they were in traffic for several hours AND their truck broke down and no one was notified until I called. The operations manager was supposed to call me the next day. She did not. I had to call her on Monday and I honestly believe that had I not, I wouldn’t have heard from her at all. They have a no show fee in their contract that if I miss my arrival, I have to pay a fee. I asked if that applies to them not showing up too. I was told they do not compensate for missed time. Ultimately my windows were installed on the rescheduled day, during the agreed upon arrival period, but I probably will not use this company again as their schedulers are rude and pushy and management is unresponsive and unwilling to help. We have an estimate for our basement, but that project will probably go to another company. I’m sure I can get just as nice of windows without the hassle.

Sales Knowledge

Sales Knowledge - Tory was awesome! Very knowledgeable and a pleasure to work with!

Very fast and reasonable priced

Areas Of Satisfaction

Areas Of Satisfaction - The installation guy was fantastic. He took the time afterwards to review the features of the windows even though I have Universal windows in the rest of my house he showed me a feature I didn’t know.

n/a

based on overall experience and quality of windowsprobably won't refer people