The timeline to get the windows in production. Took 4 weeks+ to settle toe project, I was "sold" something that could not be created. Team came out to measure then a few days later notified that it could not be done. During installation I have 2 slides that open the incorrect way. The notes should have been more accurate for all team members to perform their tasks.

The salesman was very informative and convincing. He showed us the window (had a sample) and all the qualities. The people who installed the window were very clean and did a great job. They really knew what they were doing.

Good quality product durablity

They don't tell you if you don't want the windows you have to pay large sum to cancel

Very good

Quick and professional

Whole process.went off as expected.

Easy process-start to finish

Happy with the final product and your people but your ads are misleading and your sales practices questionable.

Installation gentlemen were responsive did quick installation very polite very professional and I formative. Very good experience will recommend to anyone how great this experience was. THANK YOU. 😊

Did a great job

Overall satisfaction

Professional sales and service. Our salesman is top-notch

They didn't drive me crazy with calls, they told me how it would progress and thats what happened. The salesman was very personable, the measurer was quick and accurate and the installers a pleasure.

Not at this time. I do not know anyone needing new windows. I had to replace mine because condo association forced it

I felt rushed into a decision at 9pm at night due to the boss of our salesperson pushing a 5% use it or lose it discount. For install, I was scheduled for a Tuesday and the crew came out Monday and said they had other jobs the next day. I had to rearrange my schedule and rush to prepare the room. Also, when I was scheduling, the girl told me “a few hours” for install when I was on the phone, not up to two days. Although I assumed as much, but No one ever told me to move furniture or prepare my home for the project. I have never gotten windows before so a more thorough explanation of what to expect when scheduling would be nice. When I called our salesperson and asked if I could have the boss’s number because I had a few things I’d like to discuss, I was told he would call me that day and I never got a call or an email for that matter. There was insulation left all over and we had to rehang the blinds and clean up taking up the rest of our night and into the next day. My shutters were also put back on crooked. So I will have to find time to climb on my roof and rehang my shutters. I had a client tell me someone came through to clean with the company she used and it’s seems like that may be something you should consider. Overall, they are nice windows, but I feel like the company got the sale and that was the main thing.

We loved your communication. As Michael mentioned during his presentation, you pride yourselves on keeping customers informed and doing right by them. And, you really do. Throughout the process, your team was knowledgeable, provided great recommendations, and kept us informed of the project, every step of the way. This was a marvelous experience. 100%

I love my quality windows.

Price is very expensive.

Very good experience. Not quite sure that the price was the most reasonable. Seems a bit high.

After having these windows units for some time now, I've went through a winter with these unit proving to drafting and cold radiating through.

Important Factors

Important Factors - Quality and price.

Additional Comments

Additional Comments - Sales was very thorough.

I liked everything from the initial phone call to the sales person to the guy that measured my windows to the install everyone was kind, very polite and very professional

Quality product; excellent customer service team and knowledgeable technician! The technician was respectful; he even put on shoe covers which protected our white carpeting!

From sale to measurement to instillation everything went great