The windows look great and the installation crew were pros.

The salesman was unprofessional and not prepared.

The windows look and work great! They keep the cold and heat out great!

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All of the people have been very nice. They all do great work and are wonderful!

Great sales team. Great installation. Horrible customer service after install. They're dragging their feet over a simple correction.

Efficient service, great customer service

From start to finish, it was a very pleasant experience and I am happy with the product.

Have done an excellent job. Just waiting on the final window. Billy was very courteous, professional and very knowledgeable of the product.

installers were very thorough; one guy outside and one inside, they wore work booties in the house, cleaned up as they went inside and complete cleanup at the end of the job (and they hauled debris away upon completion)

It looks good. I like their product.

The process was too drawn out and took too long.

Other than beautiful windows, you wouldn’t even know they had been here.

The installers Billy & Ted were prompt and efficient.

Salesman has no product knowledge regarding tinted glass. We expected not to be able to see in. We opted out for the grate in the windows, now that don’t match the windows in the rest of our home, very noticeable. The screen is not tight. This was a $4200 job that we could have had done correctly by Rosario windows. They charged $2800 for windows we are actually happy with. This company was hired on a recommendation from the bathroom remodel salesman, he had by mistake quoted $1900 but it turned out that was for one window. Be very careful with your contracts. I thought I was going to get a discount, but in the end I am stuck with something I don’t want. They never called me back either and offer to make it right. Terrible communication. I think you should look elsewhere.

Excellent service, Excellent install, beautiful windows

I would recommend Universal Direct because of the product itself and the Team that executed everything from beginning to installation.
Professional, friendly, knowledgeable and value for the price.

The product along with the professional installatin

Workers were great. Cleaned up after themselves.

So far we open the windows they’re so easy up and down to go outside sweets

Quality product, great customer service and professional installation crew.

I love the look of my windows. I have people tell me how it opens up the rooms and I agree. I would never have thought of that look or type of window. If my seller hadn’t suggested it. He had a good sense of style.

The job is not complete. I’ve tried reaching out to Universal but haven’t gotten a call back. The door was installed incorrectly. Now the exit is blocked because there’s a cabinet that prevents it from opening. I was told that another door will be ordered a the incorrectly installed door will be removed and the correct one will be installed. But no one has confirmed this. It’s unsettling. Will this be rectified? Will I get a call apologizing for the inconvenience? We’ve paid a good amount of money for service but did not receive a completed service. Before at least we could open the door now we can’t at all. I’m not happy with my service. He should’ve checked this before he removed my door.

I’ve just been pleased with their product. Seem to stand by their product.

Very friendly staff. Professional installation. I love the quality of my new windows