Stand by their product.

Everything was good

Once the salesman gets you to sign the paper, that’s the last time you’ll ever hear from Universal windows. It was just one disappointment right after another.

As long as you don’t notice anything after you’ve paid or have any questions, they are fine, but I’ve been waiting for someone to contact me for over two weeks now about why the sill on one window is bowed and why I was told one window would be wrapped on certain parts and it isn’t and no one is contacting me back.

Your company CALLED ME MULTIPLE TIMES, OFTEN ON THE SAME DAY, FOR PAYMENT. However, when your installers did not show nor call for the installation, no discount was given or offered to me. I took off work and your no show put my project a week behind schedule which is very costly. The day and the time of installation was confirmed by you. You had NO PROBLEM hounding me for payment, but you couldn't call to say you were delayed or that it needed to be rescheduled. I had to CALL you to find out what was the issue was.

Timely and professional. Very well executed.

Communication from consultation to installation day.

The trim on the door install was not very well done. The trim on one of the windows was removed. We were told it would be installed later and still have not heard on timing.

So much information was not told to us when we bought them. We were told that a storage fee would be charged to us if we had to wait to install and we had to start paying for the windows before we even had them

Very professional, courteous, friendly and answers all questions. On time and knew what they were doing.

Quality windows

You have had to return too many times for things that should not have been an issue. One window was measured wrong, one had a dented sill, the spackling was finished, they a screw in to tight that was buckling our siding and could have called us when a repair window came in broken and you had to reschedule instead of coming out just to replace the one with the dented sill.

Have all the correct windows on scheduled installation day.

We e called left messages and never got a redponse

See below about support

Installers need to better respect the home. Wear shoe coverings so not to track mud in the house. Installers need to clean up outside, remove empty sealant tubes, insulation and other debris. Cover area floors with work tarps. Leave the home as clean as when arrived

👍🏻

Windows look great and feel quality.

Quality product, friendly staff and reasonable price

Everyone i talked to was very respectful and helpful and does really great work

very professional install

Window look awesome! Installation went good n all old windows were taken away

Universal forgot to order one of my windows

Friendly and respectful

My feelings were buy two get two we only purched three so i felt that the third one should have been free

Better communication between the field workers and the staff at office. They are not writing in down correctly as field tells them.

Someone came out and adjusted a few windows so they work better. I showed some flashing on the exterior that did not line up. Showed him the broken Hosta and an irrigation sprinkler hidden in my shrubs.

My mom and brother both went through you universal and so we went ahead and went with and did not regret it!

Not really

Quality work on time.

Windows look amazing!!

Windows and doors all fit well and look great. The windows have greatly cut down on the heat entering our home. The installation crew did a great job and answered all of our questions. We had a technician come in to follow up on a few minor items and everything was resolved to our satisfaction. All in all, a great experience.

Overall I am pleased with UWD bin product and quality and typically in getting help/customer service/repairs.

The team arrived on time. Very courteous and professional. They worked diliigently. They were awesome.

Respectful quick young technician and on time for appointment

Everything

The guys that installed the windows and patio door were awesome. I understand they are good windows, but a bit pricey.

I was not shown by anyone how to use my windows or how to open them to wash them. It wasn't until I had a technician had to come to my house to service a faulty window and at that time he showed me how to use my windows properly. Prior to that I didn't know what I was doing to try to clean the outside of my windows . I had to try to figure it out on my own.

I don't have the time. no

The salesman was very knowledgeable. The installers were friendly and professional

This was my second time purchasing from Universal Windows.

I wanted the exact same windows that were installed two years ago.

It seems a different window was actually installed as the originals show 8401 on their stickers and the ones just installed list 7400 and have a different external appearance?

I liked the entire experience

I am answering this for my mother. I was present during sales pitch and installation. The individual tha installed the windows did a great job however, my mother gave salesman $100 in cash towards the purchase and the finance company said that no deposit was ever credited to the account

After sales, not enough direct contact with regular updates.

Came in did the job, cleaned up and were gone in less than a day.

Additional Comments

Additional Comments - Kevin Foley was a great representative of the company and we are excited and feel good about our new windows!!

Great teamwork!(Murphy),fast,efficient,friendly,clean,

The installers did an excellent job. The windows are beautiful and make the rooms feel larger.

Process was supper easy. Received product on time. Installation went quick and windows look fabulous! So happy with the whole process. The installer was great and had no problems. Thsnk you.

They are good to work with and did a great job installing the windows