installers were very thorough; one guy outside and one inside, they wore work booties in the house, cleaned up as they went inside and complete cleanup at the end of the job (and they hauled debris away upon completion)

It looks good. I like their product.

The process was too drawn out and took too long.

Other than beautiful windows, you wouldn’t even know they had been here.

The installers Billy & Ted were prompt and efficient.

Salesman has no product knowledge regarding tinted glass. We expected not to be able to see in. We opted out for the grate in the windows, now that don’t match the windows in the rest of our home, very noticeable. The screen is not tight. This was a $4200 job that we could have had done correctly by Rosario windows. They charged $2800 for windows we are actually happy with. This company was hired on a recommendation from the bathroom remodel salesman, he had by mistake quoted $1900 but it turned out that was for one window. Be very careful with your contracts. I thought I was going to get a discount, but in the end I am stuck with something I don’t want. They never called me back either and offer to make it right. Terrible communication. I think you should look elsewhere.

Excellent service, Excellent install, beautiful windows

I would recommend Universal Direct because of the product itself and the Team that executed everything from beginning to installation.
Professional, friendly, knowledgeable and value for the price.

The product along with the professional installatin

Workers were great. Cleaned up after themselves.

So far we open the windows they’re so easy up and down to go outside sweets

Quality product, great customer service and professional installation crew.

I love the look of my windows. I have people tell me how it opens up the rooms and I agree. I would never have thought of that look or type of window. If my seller hadn’t suggested it. He had a good sense of style.

The job is not complete. I’ve tried reaching out to Universal but haven’t gotten a call back. The door was installed incorrectly. Now the exit is blocked because there’s a cabinet that prevents it from opening. I was told that another door will be ordered a the incorrectly installed door will be removed and the correct one will be installed. But no one has confirmed this. It’s unsettling. Will this be rectified? Will I get a call apologizing for the inconvenience? We’ve paid a good amount of money for service but did not receive a completed service. Before at least we could open the door now we can’t at all. I’m not happy with my service. He should’ve checked this before he removed my door.

I’ve just been pleased with their product. Seem to stand by their product.

Very friendly staff. Professional installation. I love the quality of my new windows

Reasonable and fast. Super fit!

Friendly, quality work.

Areas Of Satisfaction

Areas Of Satisfaction - Quick and neat

This is the second time I had windows installed and the first time was a 10.

They were good and came back when I had a problem with the windows. I love my new windows!!!!!!!

Work was good and professional but communication was hit or miss

Professionalism all the way around

We recently replaced 10 of our windows using Universal Windows Direct. The process from beginning to end was wonderful. It began with the sales rep, Jamie Shay, who came to our home, explained everything we needed to know about the windows & how the process worked. He was prompt, respectful, & very knowledgeable. Once we signed a contract with them, another person called to explain the timeliness & what would happen at each step. She called several times with updates. We got notice that the windows were done being manufactured & within a week they were installing them. The men who installed them did a great job. They were respectful of our house, ensuring they cleaned up after themselves before they left. The windows look great & we have already noticed a difference. The first day it got up to 79 outside, our house only got up to 73 with all the windows closed. Before it would have been just as hot in the house as outside. We are very happy with our purchase!

The installer and his helper did a very wonderful job, they cleaned up the areas as they installed the windows, we couldn't of been more satisfied with the installment.

The crew was on time, courteous and got straight to work