Professional sales
Excellent installers,
Quality of door excellent
Great communication

Great installers. Very friendly and professional

Windows look great. Install was done very well. Extremely pleased overall and love the look and function of the new windows.

Feels warmer in the room with the new windows

See below

The whole process went very smoothly, from the salesperson Scott, to the install crew. Very happy with the result.

From beginning to end, the people I dealt with were great.

Fast convenient

We were quoted 8-12 weeks for the window. It took about 8 months to get. Every time I called to check on the status, the costumer service rep had no idea what the status of the window was, and they couldn’t get a hold of the person who would know the answer. Then promised a call back to let me know. And I never once received a call back. This happened time and time again about 10 times until someone finally was able to confirm our window had arrived. The communication was terrible. The fact that the departments cannot communicate with each other to get me a simple answer is absurd. Our kitchen looked like it was under a construction zone for 8 months because of this window not being there. We really should have received a discount for our troubles and the terrible service we were given. But it wasn’t the installer’s fault so of course he couldn’t give us a discount at the time of installation. So once again no good communication between the different departments.

Windows put in backwards rain x 2 came in through the windows. Sent a man the first crew put in backwards he fixed all window then mold

very professional, work was done in a timely manner.

I have sent a couple neighbors over to you.

Keep your appointments on a better schedule. Have your installers call if they are going to be later than the window of time given. 1st time installers came 3 hours late. Then did not install saying the windows were too small. Jason came out to remeasure, and the windows were actually the right size. Another appointment made , again installers were 3 hours late. They got the windows in ,but had to come back another time and were 2 hours late, to finish the exterior trim. The installers were courteous & did a great on the finishing of the job. We were pleased with their work, even though this was a big inconvenience for us, to reschedule 3 different times.

Guys are awesome

How patient everyone was, and how well the sales team listened.

You need to understand the call center and the customer service department does not care about the work your salesman and installers do. They are very rude to people and not listening to the needs of the customers

Prompt, courteous, knowledgeable

Between the installation and the final product, the windows look fantastic and we've gotten compliments from our neighbors

Their efficiency

We wouldn’t hesitate to recommend Universal.

Your customer service and follow through is terrible. I have yet to receive my replacement screen from June install and was told it was ordered. Where was it ordered from? It should never take this long (November now).

Great service

I didn’t realize I would lose window space with replacements. There is less light coming into my house now because the edges of the windows are 2-3 times thicker than my previous windows.

na

The pricing was a lot more than we expected. Not sure anyone we know would be able to afford the windows but we would still recommend

Windows look nice - crew polite

I remain deeply unsatisfied with my experience with Universal. I completed a negative survey after the first portion of my windows were installed and the remainder sat on my porch for weeks, and was reassured that all would be made right, plus some. Communication on the door install has been similarly poor though, and I had to initiate scheduling install, a week after I got the notification it had been stocked. When I missed the scheduling call the following day, I called back and left a voicemail, but waited another week for my call to be returned. There are still stickers on most of my windows, the caulking is kind of sloppy, and the window locking mechanism and operation aren’t as smooth as I’d hoped, so I’m very nervous about the doors. Green Sky has also now sent me my *second* statement, because the full order was submitted for funding after the initial incomplete window install. $34k+ job, makes me want to take my chances with DIY or some uninsured Joe Schmo from marketplace moving forward.

no pressure sales presentation; listened to our interests, match our needs with products.

1. You guys come out with a sales rep explaining how your windows are so much better than everyone else’s. I know that’s a load of crap.
2. Pressure selling is what your sales rep did. I know I fell for it. So it’s my fault I accepted. But it doesn’t leave a good taste in my mouth.
3. You guys charged me 7500 dollars for ONE WINDOW. Buy one get one free right? How does one window cost 7500 dollars. Yes it was a big window. But 7500 dollars? Never again.

I like the style and how easy it is to open and be able to clean when needed

Fast efficient installation and clean up

First of all getting in contact with you is absolutely impossible. I even had to submit a Better Business Bureau complaint. Never received a copy of the contract until after the complaint was filed. Once we scheduled an install date. I got a no-show with no communication, I thought I had gotten to finally speak with somebody who could help me resolve my issuesand rescheduled the install, but only one person showed up for that. On the second day, I had two people, but no one spoke in English. They relied on a translator app, which wasn’t clear tried to contact the office. Nobody returned my call or my email. The wrong trim color was installed on my house, I had a couple of rotten boards which were replaced, but it was replaced with raw wood and will ride again in the next year or two because it wasn’t sealed or weather treated. When the siding was removed, it was scattered all over my yard. There was no cleanup until the third day when a dumpster finally arrived. I couldn’t speak to anyone on the crew because there was no person in charge that I could tell and no one spoke enough English for me to communicate any issues. The crew did not follow OSHA standards, it was just a couple of Spanish-speaking guys. I still owe you guys the final payment because no one is contacted me to make that final payment. I truly don’t understand how you run a business like this.

Technicians were both very skilled and detail oriented. They took their time to do it the right way.

There is an inch at the bottom of the new door, opposite the hinges, where I see light. One windows is not finished. There are two trim pieces not installed

Pricing I think I overpaid by a lot

The windows l ordered they never came they sent me a different ones

I will never recommend this company

There are a few issues the installers said would be corrected but I have not heard from anyone about these issues.

it was a nightmare to get into contact with warranty team

The workers did not finish what they were supposed to do or my understanding of what was to be done. The quality looks great over all though.

Quality of the windows , and it's actually quieter inside the house now with the new windows

Maybe, it depends on what the person needs.

I'm not sure yet. They it hasn't even been a week. They look nice.

Salesman was great. Pricing great. Windows great.

Salesman steered us away from the buy two get two option.

Great product but communication is subpar. You are not provided a contact to reach out to with concerns or questions. Our sales person was non-responsive after the process started. Only after a couple of calls did I get to speak with Andrew in Production. He was helpful but didn't return my call the last time I left a voicemail.

Poor follow up and no customer service. The worst experience I received from any vendor .

Quality product, professional installation

Not much follow up after we placed order concerning progress of order. The day of installation was a complete mess. We were scheduled for 8-10 so we waited. I finally called at 0940 and was told our installation time was 12-2. I said that was not correct because we would not have been available at that time. After being put on hold for quite awhile, I finally asked to have a manager call me. Cary called me and apologized, he said the scheduler had mistakenly put the wrong time for our appointment. I told him I wanted the window installed that day and I would call him as soon as we got home but it might not be until close to 3P. He gave me what he assured me was his “direct” line which was not true, it was the general line. One of us arrived home at 1P and I called and left Cary three messages. He never returned my calls. Around 3P the installers arrived with no call indicating they were enroute. The guys installed the window and got ready to leave. They left the outside frame dirty and were going to leave it that way until we told them to clean it. The whole day was a mess and we were very disappointed.

Windows look great, inside and out.