Nearly every window sash has a scratch or chip in it. Have been fighting for two months to have them replaced. Being told that only one out of 18 will be replaced and others are not covered under warranty. I don’t understand how I am expected to receive a new product that is damaged and somehow that is supposed to be acceptable.

Poor timing on instilling the windows

Replacement windows all done in a day. Left no mess.

I never got my Amazon gift card even after I called about it. One of the installers was rude. Not the gentleman who came to measure- he was very nice.

This was the best price for our window replacement

The installer noted our windows was crooked. It took little over 6 weeks to get a new one, but we are very happy with our new windows & especially the doors!

Do not like to be pushed into an order

Waited 2-3 weeks for new replacement window to be delivered. Date came, no window, a few days later I had to call UWD to ask about window. Learned window did not arrive and required reorder. Had to wait 3 more weeks for window to be delivered and then scheduled for replacement. Would have waited longer if I did not call to follow up. No I’m sorry, recognizing impact on us. During or since then.

Sales person good. The gentleman that responded to finish up my complaint was good. Installation was terrible with clean up and the interpreter with the installers was horrible..rude didn't show concern about my complaints, which were simple. He said I had to contact me sales person, didn't make sense!

The windows are very nice, easy to open. The installers were very professional, respectful and perfectionists. They constantly measured and remeasured and made sure everything was perfect. Also, I no more breeze coming in my house.

The window is beautiful, not 1 draft
Everyone I spoke with were very professional and informative about the process.
Extra Kudos to Cody. He was always on top of the whole process

My sales rep Tyler was very professional and informed but I didn't feel pressured to make a purchase which I appreciate. The work crew that came to the house on installation day was fantastic, very professional and polite, considerate of our home and went above and beyond.

Had to have one of the screens replaced due to a rip. It was done, but it's a different screen than the window next to it, and the mesh one one panel is a bit crooked

Don’t think cost justifys performance or value.

Place is great everyone is friendly , also myself and my husband are old school they worked around us not using credit or credit cards , they came out there way to pick up the cash .

I don't generally recommend as a rule, so the fact that I'm willing to do so (and have shared your contact info) is higher than you might think. That number could raise if the product quality proves true over time.

See the following comments regarding thermal aspects of my home. I've already re-insulated, so I thought new windows/doors would have helped.

The sales was great and an expert. But only the installers were above and exceeding expectations.
Linda.

This large project has been a nightmare from beginning until now, still not complete five months later. It took almost a month to measure 3 dormer windows which apparently held up the entire project, pushing it back six weeks more than the salesperson promised would be “the worst case scenario timeline”. We were available, they either didn’t show or came out and said they didn’t have a ladder. This delay forced me to reschedule 3 different interior projects meaning they would now not be done until several weeks after the holidays. I still have debris all over my yard and my husband has a collection of dozens of nails left behind. There has been zero communication and every promise of work or cleanup has gone by unfulfilled. Every phone call unanswered and not replied to

Went above and beyond in helping with a situation and clean up. Very knowledgeable.

Good windows and customer service.

I submitted a review after the installation about the bad things that happened during/after installation and I was never reached out to. Which totally shows that y'all don't read these. I could've reached out, but ****, it's the holidays and I have bigger things going in my life

Great

For your cash customers, it should be 50% down and 50% when the windows are installed.

They were real accurate they were speedy and reasonable price

Very likely

The running theme was over promise and under deliver. I’m happy to have the windows disappointed in the process and a bit disappointed by the final product.
If I were to do it again, I would have accepted the bid I got from sun windows instead.

Installation guys friendly quick clean efficient

Quality products

Workers were on time as expected and completed job timely.

Great service

Doors did not fit properly. Caulking was terrible. Doors are hard to slide close. Cleanup outside not done. Screws from old doors left in driveway and walkout area. Very poor job all around..

A broken window was installed to my home, then it took almost 2 months to get a non-broken one installed. The windows are brand new and already scratched. It is making me question the quality of window that was put in my home.

Scheduling to get the windows installed was very difficult. Once a date was scheduled they Installer came put two of the eight windows in and left. The Installer did not speak English well, report it to his supervisor that the apartment that the second set of windows were to go in, the tenant did not answer the door. That was not the truth, the tenant from the first apartment watched the Installer leave his apartment and go straight to his truck. After speaking to a representative on Monday, December 22 I have not heard from anyone with a new date and time to continue installing the windows

Trim and sills were supposed to be taken care of and then it never happened, despite having the conversation at the time of sale. The rude lady on the phone then had the never after the fact that it wasn’t in writing even though it was by her very own admission. Absolutely horrible customer service. I will NEVER do business with Universal Windows again.

I love my windows and door

Everyone was very professional

Install left garbage, glass in driveway, dings in the walls and did not trim removed areas flush.

The issues with this company started at the sales appointment, when the salesperson arrived over an hour late. During that visit, we were specifically told the window installation would be completed from the outside of the home. In reality, approximately 90% of the work was done inside, requiring us to move furniture throughout the house, including our Christmas tree.

We also had an original installation date scheduled where no installers arrived. When we called customer service, we were told the crew assigned to us was actually off that day. No service credit offered, but an Amazon Gift card was offered due to this error, but it was never provided.

The installation was eventually completed, and the workmanship itself was acceptable. However, the repeated scheduling failures, inaccurate information, and lack of follow-through significantly impacted our experience.

Very professional and on time

Everything was done very quickly

Everything

Still waiting on installation of second window not planning to make any recommendations

Windoew quality great! Quality of work was good but a HUGE language barrier!

High quality windows. I love them

My first window buying experience was 5 stars. However after installation errors, replacement glass, lack of follow up and multiple reschedules this was not a good experience.

Professional work and consider it.

Quality team and product

The simple fact that my very expensive windows started breaking down only after 4 years is very concerning. Plus it’s now a $150 service charge for a life warranty on all the windows is a little insane. The technician was awesome very knowledgeable and in and out in under an hour for two windows. Still I’m very disappointed with the quality of the parts. I have 6 more windows that are likely going to need repairs. I wouldn’t recommend these windows.