The Window Crew did an excellent job. I would not recommend the siding crew at this time.

From the rep that came to my house and the installers were great.

Fast quality service

Either measuring was off or wrong window was put in in error. Gaps exist.

The workers were very efficient and answered my question.

Mostly pleased, there was a little damage to my garden plants.

On time, clean up the mess answered all my questions

Most definitely would recommend.

I feel I was grossly overcharged after consulting with other people I paid over 2,000 dollars for one octagon window

The wrong storm door was installed and it still has not been corrected. No one has come to replace it.

I have bought their windows before and they last the way they are supposed to.

Wayne was very friendly, knowledgeable, and did an excellent job putting our windows in. They clean up the window areas when done. No mess left behind. Happy with their service!! Thank you

Very professional

Late to the job. I’m still picking up screws out of my drive way.

My windows aren’t locking

Poor workmanship

The company provided updates about the production of our windows, when they arrived at the warehouse, and when we could expect upcoming calls for installation.

Installer issues

As long as my windows are as good as stated and they hold up over time, I am very likely to recommend Universal Windows Direct.

I would not recommend because you are a little too high for people i know

The staff was friendly and efficient

Experience was very rewarding

No surprises. What the quote said, we got. UWD contacted us regularly with updates and to make sure we didn't have any questions.

They did not do what they said they would do. Instead of replacing siding just slapped new stuff over it. Left extra supplies big boxes they need to pickup. Way to expensive for a cover up job.

The installers were excellent

Easy to work with. True to their word and product.

The technicians were professional, came on time

Very nice windows.

The mechanic was knowledgeable and very precise whit his work.

Professional, detailed and timely

Was so easy and clean!

From start to finish everything went seamlessly! Very organized company, as we loved how well we were kept informed from when the windows were being manufactured to when they arrived at the company to when they were to be installed. The technicians who installed moved quickly and were very professional.

Workers were great, windows are beautiful

The customer service was terrible. Had a hard time getting a hold of anyone. Trying to get callbacks in a timely fashion did not happen. The only person who did contact me back whenever I texted was Corey. He did try to help resolve all the issues. Carrie, who was supposed to be the one to return my calls for scheduling, etc. Was impossible to get in touch with.

Quick professional sales and installation.

The only person who has actually been helpful was our sales man John. The roofing people were also fine. The siding people did okay, but they messed up the trim around our new windows and smudge their caulk all over the ac unit. Communication with this company is also awful. The workers who come out don’t understand English and can’t understand the instructions they have been given which causes mistakes. They incorrectly cut a hole in our wall, broke glass, left nails in our yard, did a shoddy caulk job everywhere, broke a screen on our new window and still installed it, broke our garage sensor, our ac unit hasn’t worked properly since they left yesterday also. Now I have a technician coming out to fix that. We are missing plugs in our windows and they are dirty with smudges.

Universal Windows Direct provided a wonderful, seamless experience. The sales presentation was professional, and communication about the timeline was excellent. The installation crew was punctual, fast, and did a great job on my two storm doors. I loved the proactive follow-up to ensure I was completely happy. Highly recommend!

Not a really long wait for them and when made got with us to install them and very professional

Kept area he was working clean. He was polite and on time.

The windows were really nice and of good quality.

Installers do excellent work, up and beyond normal work.

The whole experience was excellent. They kept us Informed, the installation was excellent, over all, we are very pleased with our window choice.

Bad service

I had a great experience. The staff is friendly and courteous.

Product is solid, install process and outcome was excellent!

On time, install clean and smooth

Make the call to Universal Windows Direct. The process is easy with no pressure. The price for the superior product..

Very fast, delivered earlier than expected.

Yesterday, I noticed that water was in my garage. I never had water in my garage. I had lived in this house since 1987.

The installers were on time and their work ethics were awesome. We were very satisfied with our new windows. The quality was impressive.