I rarely discuss home improvement projects with others.

Got windows on floors 1&2 done in 2021 and came back for the attic in 2026.

The sales process was thorough and respectful.

They were very easy to work with. Same day estimate and price was very reasonable compared to other local companies for the same quality

It took multiple times for the seller to get the paperwork correct. There were areas where he forgot to add gutters. Instead of using north south east and west side of the house he used front back left and right, which was very confusing. We were told we would have a concierge that would follow us through the whole process that did not happen. I had to make multiple phone calls multiple times to find out where we were in the process. I made multiple phone calls where I was told someone would call me back and I never received a call back.

From day one they did exactly what they said they would do.

Horrible company makes alot promises but don't deliver. Customer service after you sign is nonexistent they sell you products then don't provide them when you payed for it

Matt - sales guy did a great presentation and gave us confidence in our decision to purchase the windows. 4 for 4 was great promotion. Communication was professional and consistent with UWD team.

It was a great experience start to finish

Friendly, explained what they would do. No problems.

Overall good experience

I believe Universal Windows has a very good product. I have noticed that the outside noise is far less in my house now.
Also do not have to set the air conditioner lower now to cool my house.

The 2 workers were very good at what they do. Like a well oiled machine. I admired them for working so well in the extreme heat.

Don't know anyone needing windows

The products look good and are likely higher quality than at some competitors but the Aggressive sales experience and lack of pricing transparenvy and high cost negate the rating here.

Very professional!

- The siding was supposed to be part shakes (smaller part) and part Dutch lap. Only Dutch lap was ordered, so to avoid delaying the project, I agreed to go with all of it.
- They didn't order enough siding, so the project was partially finished for over a week waiting on more siding. This also delayed the gutter installation.
- They didn't order enough gutter material, so that remained unfinished for a few days.
- The gutter color I chose was not available, but I didn't notice that a different color was substituted in the contract. The installer said the color I chose was discontinued. I had a photo of the color samples that I chose, and I don't think the substitute color looks as good with the siding. Maybe I should have noticed the color change, but I think with something as major as color it should have been pointed out and the customer given a chance to decide what to do.
- An exterior electrical outlet box was broken. I wanted to replace in anyway, but still more care should have been taken.
- Nails were left all over. After the first part of the siding installation was done (and they left because they were out of siding), I picked up over 50 of their nails (easily identified because new and shiny). That doesn't count all the nails and screws that fell out as old things were torn off. When I had my roof done years ago, they had device with a magnet and went all around the house to pick up nails. It seems like that should be standard for siding installation too.

High pressure Sales, some people don't like that.

the windows are great, the installers were great

Timely and cheerful arrival.love the door.can’t see any air around it.skilled installation

Easy, good product, friendly, great installation

Given what the total price tag was, that made us question a couple things at first, but for the amount of work done I can rest easier knowing that it was done right, on time and the look of the house is very nice. The cleanup was well done, the old hauled away without us lifting a finger. The crew was hilarious to listen to while they busted out the house.

Call back in timely manner, kind of felt put off. No worries... Overall, experience with personnel was fine.

The installers were great ...quick turn around..

The windows seem high quality and are easy to open and clean.

Communication amongst employees was not great. “High pressure sales techniques”

I would probably recommend to a friend, but now that I have gone through this, I think I would seek out smaller more local installers without all of the sales drama.

Quality for a reasonable price and installation was done professionally

Installation was completed in a timely manner and the installer’s were professional

He was on time. Knew his job and got to work. The garage window he put in looks very nice.

Professionalism, explained things to us and were very kind.

Make sure the windows are free of defects before installing them and having to make a return visit.

From start to finish they are very professional and helpful. Absolutely a good company to deal with. Very good product.

Made sure all issues were resolved. The project turned out beautiful

Good quality windows and good pricing.

They were very all professional, Very well versed in their type of work it’s from their rep.Sein Pender, to the customer service( who always follow - up with any guest ions we had), to Pitor and the installers Dennis and Fermin, the work was absolutely with all the necessary guidelines and we loved our windows from the detailed workmanship. We will recommend it to our friends and relatives ! Thank you very much. The Odulio’s

They have a quality product and they were very communicative. Also, they were on time. I have no complaints of any kind.

Contractor arrived in scheduled window and completed work in timely manner.

From salesman to installer it was a simple process.

Good product . Very good price.

Price was high

Because, from the beginning, I shouldn’t have to pay for a job until the job is done. I like to know why didn’t Jason tell me that. Now I am waiting for my guitters to get done.

Great price , great product

The sales Stephanie gave a great presentation and negotiated an acceptable price for me to handle. The engineer came out and measured the windows a short time after and the installation was great! The 3 installers worked from the time they arrived around 10am until around 7pm. I am pleased with the purchase and installation of my new windows. Thank you.

A little shaky on the installation process but everything else was great

Great and friendly service!

This is the second time I have had Universal in my home, from the sales person to every person I had in my home, I was treated with respect. I would not have another company replace my windows, they are beautiful!

Professional.

Installers stayed on task they did excellent

You have the wrong person