They were fast and courteous

Wirk completed timely.

The process was clear, the workers respectful, and the product is already making our house quieter!

Straight forward and efficient, trustworthy.

Excellent service

This isn't the first time that I've used Universal for a project. They are consistently punctual and reliable. These two things are very important to me.

I knew that my windows and sliding glass door were sagging and I was pleased to watch the men who replace my windows and sliding glass door with adjustments to the openings holding the windows and door

Very pleased with our new windows! The quality is very good and the installation was quick and efficient. I didn't love that the sales person pressured us to make a decision on the windows before he left our house, but overall pleased with our windows and the experience.

I liked everything about this company, from the sales representative company financial department all the way to the laborers that installed the windows. I was a little nervous with my decision but I thank god I went through with the purchase…. Amazing Job all the way around, anyone looking for quality work and prompt time and feedback you cannot go wrong with Universal Windows!!!

Installers are absolute hacks. Not only will I not recommend this company to anyone, I will also tell consumers to steer clear of this company any time I here someone talking about any home remodeling project.

Very professional from start to finish!

The workers on my siding were very professional and friendly! They did an excellent job!

The communications and simplicity of acquisition was fantastic

Mixed up my order which is not completed. I had to call multiple times to get someone to talk to me about how the problems would be resolved.

The windows and doors very quiet and not drafty.

I got exactly what I wanted in a large picture window

Contracted Features Not Delivered — A Month of Runaround
We paid over $4,000 for a sliding patio door installation through Universal Windows Direct. Our contract explicitly included exterior black capping. Both the salesman and the UWD employee who came to verify measurements confirmed it was feasible.
On installation day April 30th the installers said they knew nothing about black capping. They also left a dozen rusty nails on our deck and failed to cap two interior holes at the bottom of the door.
Over the next month UWD sent a second installer to complete the capping. That installer and I agreed on site that it could not be done properly — it would only be 5/8 of an inch wide and would look bad on the door frame. A contracted feature that was explicitly sold to us simply could not be delivered.
What followed was a month of missed callbacks, broken promises, and being passed between multiple UWD staff members including their concierge, project manager, and operations manager. I missed parts of two workdays managing this. I had to open a formal dispute with Upgrade, their financing partner. I ultimately had to threaten a CFPB complaint and this public review before anyone with authority would engage seriously with my concern.
After nearly four weeks of follow up I received a $200 credit — less than half of what I requested for a contracted feature that was never and cannot be delivered. The dispute process also cost me three months of interest free payment time on my loan.
The door itself looks fine. The installation team however arrived unprepared, left our deck covered in rusty nails, and failed to complete contracted work. UWD’s follow through, internal communication, and customer service after the sale are deeply flawed. If everything goes perfectly you may have a fine experience. If anything goes wrong be prepared to spend weeks fighting for a resolution that should have taken days.
I would not recommend Universal Windows Direct.

Very happy with the entire process

Improve: present an itemized invoice that details the 2 for 1 deal.

I will highly recommend Universal windows to everyone that are looking to buy new windows...all my neighbors have asked all kinds of questions and I've answered honestly all their questions. I think you will be hearing from some new people soon...Thank you so much.

I have only had the windows for a few days but install was efficient and they are beautiful.

I explain it all below.

Overall experience was great. Wasn't pushy during the sales meeting. Communication throughout was great. And the install team was very professional and did a wonderful job.

Because of the affordability

I have already recommended your company to people