About this company
Universal Windows Direct
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 184
Reviews 15312
Of 17344 respondents, 15312 left a reviewRecent reviews
Don M.
Communication amongst employees was not great. “High pressure sales techniques”
Tim V.
I would probably recommend to a friend, but now that I have gone through this, I think I would seek out smaller more local installers without all of the sales drama.
Rick K.
Quality for a reasonable price and installation was done professionally
Ira E.
Installation was completed in a timely manner and the installer’s were professional
Virginia M.
He was on time. Knew his job and got to work. The garage window he put in looks very nice.
Judy D.
Professionalism, explained things to us and were very kind.
Kathie M.
Make sure the windows are free of defects before installing them and having to make a return visit.
Elisabeth S.
From start to finish they are very professional and helpful. Absolutely a good company to deal with. Very good product.
Susan R.
Made sure all issues were resolved. The project turned out beautiful
Janet F.
Good quality windows and good pricing.
Maria O.
They were very all professional, Very well versed in their type of work it’s from their rep.Sein Pender, to the customer service( who always follow - up with any guest ions we had), to Pitor and the installers Dennis and Fermin, the work was absolutely with all the necessary guidelines and we loved our windows from the detailed workmanship. We will recommend it to our friends and relatives ! Thank you very much. The Odulio’s
Beverly C.
They have a quality product and they were very communicative. Also, they were on time. I have no complaints of any kind.
Pamela S.
Contractor arrived in scheduled window and completed work in timely manner.
Sophie H.
From salesman to installer it was a simple process.
Tom R.
Good product . Very good price.
John C.
Price was high
Response
Monica J.
Because, from the beginning, I shouldn’t have to pay for a job until the job is done. I like to know why didn’t Jason tell me that. Now I am waiting for my guitters to get done.
Jeff P.
Great price , great product
Luana J.
The sales Stephanie gave a great presentation and negotiated an acceptable price for me to handle. The engineer came out and measured the windows a short time after and the installation was great! The 3 installers worked from the time they arrived around 10am until around 7pm. I am pleased with the purchase and installation of my new windows. Thank you.
Ed F.
A little shaky on the installation process but everything else was great
Steve M.
Great and friendly service!
Response
Jane F.
This is the second time I have had Universal in my home, from the sales person to every person I had in my home, I was treated with respect. I would not have another company replace my windows, they are beautiful!
Barry M.
Professional.
Review in Sunbury, OH
Installers stayed on task they did excellent
Response
Review in Plainfield, IN
You have the wrong person
GuildQuality
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