They were very professional

Very happy with the salesman very happy with the installing team. Everything went smoothly and they understand everything that I need.

Great service-good price -sales person was very helpful-installer was great

Perfessional crew. Concierge wasnt very nice a rude to husband. Talked over him wouldn't let him talk . And was very pushy
She was the same way with me when she called. .

Throughout the whole process from day one when Matt came to the house, he was very thorough on all the information on windows and the door. Jessie, had put them in. Before he started he made sure to give me the rundown on his process from start to finish. I was never in the dark, never felt like I should be asking questions. In between Matt and Jessie coming out Miles kept me informed on when the windows and door would be done and when they would be out to put them in.

The techs that installed our windows. Nathon was awesome. There were 2 and they cleaned up and were very professional and personable.
I must say the Customer Service was not good. I could not get in touch with anyone and they left messages for you to call back. A number of people would call and you call back and then you had to leave another message.

Install team did a great job, and they cleaned everything before leaving.

The windows look great and the installation crew were pros.

The salesman was unprofessional and not prepared.

The windows look and work great! They keep the cold and heat out great!

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All of the people have been very nice. They all do great work and are wonderful!

Great sales team. Great installation. Horrible customer service after install. They're dragging their feet over a simple correction.

Efficient service, great customer service

From start to finish, it was a very pleasant experience and I am happy with the product.

Have done an excellent job. Just waiting on the final window. Billy was very courteous, professional and very knowledgeable of the product.

installers were very thorough; one guy outside and one inside, they wore work booties in the house, cleaned up as they went inside and complete cleanup at the end of the job (and they hauled debris away upon completion)

It looks good. I like their product.

The process was too drawn out and took too long.

Other than beautiful windows, you wouldn’t even know they had been here.

The installers Billy & Ted were prompt and efficient.

Salesman has no product knowledge regarding tinted glass. We expected not to be able to see in. We opted out for the grate in the windows, now that don’t match the windows in the rest of our home, very noticeable. The screen is not tight. This was a $4200 job that we could have had done correctly by Rosario windows. They charged $2800 for windows we are actually happy with. This company was hired on a recommendation from the bathroom remodel salesman, he had by mistake quoted $1900 but it turned out that was for one window. Be very careful with your contracts. I thought I was going to get a discount, but in the end I am stuck with something I don’t want. They never called me back either and offer to make it right. Terrible communication. I think you should look elsewhere.

Excellent service, Excellent install, beautiful windows

I would recommend Universal Direct because of the product itself and the Team that executed everything from beginning to installation.
Professional, friendly, knowledgeable and value for the price.

The product along with the professional installatin