Terrible customer service. Poor craftsmanship. Poor installation quality. Everything thing about this experience has been extremely disappointing !

My windows have cold draft every where. I had to have someone from universal window come to inspect. I had to wait 2 weeks.

The attention to detail was amazing also the product itself Works flawlessly

Overall experience was wonderful and a smooth transition to new windows

The representative saw the type of windows I wanted for the kitchen and he viewed the window style. Did not say he could not do the style, now I can't bring my bbq grill cord through the window as new window is not the style in the kitchen.

our doors were poorly installed several years ago. We recently pulled up flooring to

Ordered in September - wasn't finished being installed until February

I have used them twice now, great company

Very straightforward.

The process of purchasing a window was quick. We put in an order on 12/10/ 25. The window along with the subsequent molding and damaged wood repair was completed on 1/30/26. The window which is 6 foot x 3 foot was beautifully installed by Ryan. Thank you, we are very pleased!

Excellent explanation, timely installation.

sales person was ok, however the installers were terrible with customer service. I'm hopeful, the windows were installed correctly. Universal did send out a person to clean up. This isn't the first survey I have completed. An agent did call me relative to the survey. She said I would be receiving a 50 dollar amazon card, I haven't received the card. I called office inquiring about the card that person said I would be receiving the card. Still haven't received the card.

Everything was done professional .

Windows look amazing

Ease of financing, measuring and install. Also, great communication. The only thing I dislike is the “sales pitch.” just come in with the price not the “let me call and use some favors.”

Installation was completed much sooner than expected and done. I thought it would take all day but it only took a few hours. It was extremely cold outside. The two men who did the work were very efficient, doing quite well considering the weather.

Better consistent communication

Still waiting for repair service to my quartz countertop since a tool was dropped on it over 7 weeks ago! We received the incorrect trim twice and before it got in we had two heavy rain storms and snow which created a water spot on our living room ceiling. It was repaired . Still waiting to hear what the manufacturer id number is so I can put on the 2025 required IRS form to get the energy credit.

Yes i will recommend universal windows direct to my family and friends.

work done in a short time I was so amazed with just the 2 of them

Universal has honored the transferable warranty and helped with a couple problems at my home even though I did not install the windows. Their commitment and attention to customer impress me

That was really expensive.

The windows and supervisor support were good. The not-so-good was promises that were made to use lead-safe practices (the guys who showed up to do the work were unaware that this request had been made multiple times to literally everyone I talked to at your company). Crew was late without letting us know - they said they tried to call but didn't leave a voicemail and phone didn't indicate they tried to call. When I complained about these things the supervisor was helpful, which was nice.

Installed wrong design. Installers said they would report this back to the company and never did.

From the time we met with the salesman (Marty Larkin) to the finish of the install, everyone was friendly and professional. The install itself went flawlessly. We had 10 windows replaced on a cold (32 degree) day. The install took abouit 3 hours, a lot less then we expected. There was no mess left behind for us to clean up. We would highly recommend Universal Windows Direct. "We Love Our Windows"