We recently replaced 10 of our windows using Universal Windows Direct. The process from beginning to end was wonderful. It began with the sales rep, Jamie Shay, who came to our home, explained everything we needed to know about the windows & how the process worked. He was prompt, respectful, & very knowledgeable. Once we signed a contract with them, another person called to explain the timeliness & what would happen at each step. She called several times with updates. We got notice that the windows were done being manufactured & within a week they were installing them. The men who installed them did a great job. They were respectful of our house, ensuring they cleaned up after themselves before they left. The windows look great & we have already noticed a difference. The first day it got up to 79 outside, our house only got up to 73 with all the windows closed. Before it would have been just as hot in the house as outside. We are very happy with our purchase!

The installer and his helper did a very wonderful job, they cleaned up the areas as they installed the windows, we couldn't of been more satisfied with the installment.

The crew was on time, courteous and got straight to work

Had to settle on what we didn’t request

Never received my amazon gift card that was promised. Have talked to 5 different people and still nothing

Ordered a full front door set, but they ordered the wrong storm door. Another 4+ weeks to actually get the door we ordered.

Purchased 5 windows. Window grids do not line up for two of the windows from top window to bottom window. Two attempts were made to replace only either the top window or the bottom window and neither but still not to my liking. r was acceptable. Finally, a new whole window was ordered & installed but still not to my liking.

I wish I would’ve known that I could not get pet screens ordering black vinyl. I found out after install

Communication after the sale was ourtstanding keeping us informed of the manufacturing, delivery, and installation progress.

Installer was really good
But st end of installation he told me I get to sand and finish interior of window lucky me. Didn't think after what was told to me about quality & workmanship of the windows that would have been completely done

If our issues are resolved may recommend your company.

Marvin and Nate were absolutely amazing, my house is 100 years old and it was no easy task, it took nearly 8 hours to do the work, it should only have taken a few hours, however, because the windows were so bad it took much longer than anticipated. They worked steadily without breaks, when Marvin finished it looked like a new house.

Didn't listen to a thing I would tell them regarding payment or installation

From start to finish, great people, great commutations, and professional installation. Followed up at all points in the process.

Excellent service

Out of all of the quotes over the years universal was in my budget and the quality of the windows are equal to or are better than any I had seen from their competitors.
Great windows. Quieted the house and the temperature is more stable than before.

Bad communication every step

The gentleman that presented and sold us, our windows, explained how they were made and the ease of operation We are very happy with our new window. And we will definitely recommend universal windows to our friends and neighbors.

My concern when I purchased window was reduced area of glass.


as the amount of light due to reduced area of glass. My sales representative told me it would be same glass area. I can see that it is smaller glass area.

Although the window I now have is functional, I am very disappointed overall with this experience. I don’t hunk I’ve ever written a negative review for anyone before, but given the amount of money this cost, I feel I should say something.
There were multiple significant bumps along the way during this process. My initially experience with the sales person was wonderful. When the second representative came to obtain more specific measurements, they were entirely unaware of what the sales person and I had discussed and told me that they did not have access to any of those records. We then discussed all of these specifications desired so that the new window, being placed where there is not currently a window, matches all of the other windows in the home.
My installation had to be rescheduled, after I had already set aside my day and rescheduled other plans to accommodate the time that they were going to be in my area, they then were going to be arriving over an hour and a half late and unlikely to be able to finish the project by the early evening when I needed to leave to go to my daughters soccer game. I’d been told previously it would be done in one day.
When my installer was able to come after rescheduling, they did not have a ladder with them, as it apparently had not been communicated that this window was being installed on the second story. Additionally, they also had no measurements and per them “no paperwork”.
That being said, the installers did a relatively good job given what they had to work with. however, there were some nails in my yard and the muddying/patching had to be redone by myself before painting could occur.
Generally, all of the above things I am willing to overlook. My greatest complaint is that the final product is not at all what I desired. Although the outside is very similar to the exterior of the other windows on my home, though not quite matching, the interior is not at all what I desired. When the previous two representatives had done measurements for quoting and measurements supposedly for the specifics of making the window, the depth of the windowsill of the other windows in my home, and my explicitly stated desired replication of these sills for the window that was being created and installed was measured, and I thought had been taken into account. However, the final product does not have any windowsill whatsoever, it is actually barely flush with the wall and sticks out slightly in one area. This is not at all what I requested, what was measured for, or what was expected. This is likely not the fault of the installer, and I am unsure where things went wrong. I am extremely disappointed with the final product and the lack of a deep windowsill as there is in all of the other windows of my home I will not be using universal again nor do I plan to recommend them to anyone else.

Still finding old screws, old gutter parts, and trash in my yard

Felt like I was buying a car. Price kept changing j

Professional and cleanliness

A+ in quality & service.

simpling grand.