Unprofessional, remote operation no oversight of workmanship, the whole job was subcontracted out. The subcontractor seemed to have hired all illegal undocumented workers; not one had journeyman certification and only one spoke a little English. Hard to communicate with Transform plus the subcontractor came for 5 minutes then left for the day. No explanation was to me; the subcontractor made decisions to short my materials and left substandard work on my roof. Without oversight by Transform and no communication with me the roof looks like amateur but most important they left a dangerously soft "squishy" roof. Horrible experience.
Just be aware of who the contractor is, and if they do not show up pound the company with a phone call and call the Better Business Bureau.
Everything was excellent the customer service and initial meeting with Mr. Robinson was very professional. Everything was in order the way he explained it. I had some communication issues with the project manager, but we were able to straighten that out and it went well. I have already referred them to some neighbors that were admiring the roof. Overall I thought the money I paid was well spent.
They were very professional and completed the project in a timely manner.
Given that Transform outsourced a crew, I will give them a pass. I don't know how proficient Transform's crew is with roof installations. However, William Walker, who set up my services, was very pleasant to work with.
Everyone we dealt with was professional and prompt. The sales person was very knowledgeable and explained everything clearly and answered our questions in a way we could easily understand. The installation crews were very efficient.
I would give them a 4 plus.
We had to replace the entire sheeting on the roof. due to not being done right the first time. We got an excellent job
They were very courteous and did quite a good job. I am very pleased. They cleaned up well afterwards.
I love my new roof. It is beautiful and I already notice a difference with the cool roof shingles and new attic ventilation design - my house stays cooler.
The roof looks beautiful. They were professional and answered all of my questions. They brought any issues that needed to be addressed to my attention. They were very professional.
I am really happy with the work that they did.
Very pleased with outcome.
Horrible craftsmanship. Pretty sure the wrong roofing material was put on. NO ONE WILL CONTACT ME AND WILL BE SEEKING representation if not resolved by next week.
Everything was great and they handled it professionally.
They were on time and worked hard until the completion of the project. They got the job finished in one day!
I think overall it was a good job. They did go beyond the scope of work. They discovered an issue that was under the roof and made sure to fix it properly.
Transform SR Home Improvement Products was very professional. They did an excellent job and completed the job promptly. They did a very good job. Thank you!
I was impressed with the quality of workmanship from the salesman, project leader and of course the folks doing the work. Then was impressed with the commitment to my satisfaction. I would highly recommend Transform.
I would like to commend the sales department and the installation staff. They were very professional and knowledgeable.
They should get the honesty of the person that is going to be a salesman.
They had enough people to get the job done in a timely and efficient manner. They left the job site clean.
I was very satisfied with the job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Transform SR Home Improvement Products as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys