Our designer was amazing. The tile person was amazing. There is where the amazing stops. An 8 week project turned into 6 months! We felt forgotten and that we were a back burner project with no priority.
Areas Of Satisfaction - They were very considerate and professional in all of our dealings.
Recognized Excellence - Two people were exceptional, Stephanie and Bryan, they were both very helpful and patient at all times. If we need any remodeling done again I hope they would be available. It all went so well after the apprehension we had going into the project. Very pleased with the outcome.
Recognized Excellence - project Mgr was straight forward.and promised what he said he was going to do
The people and the quality of work at Thompson Remodeling are top-notch! It slowed things down a bit when they lost the Project Manager during our project, but they recovered very well and maintained a high level of professionalism.
Areas Of Satisfaction - Their responsiveness to questions and problems was quick every time. We also appreciated the follow-up to ensure our satisfaction.
Recognized Excellence - The whole group appears to function well as a team and support each other whenever necessary.
Construction Quality - There were a few items that we were not satisfied with, but contacted Thompson, and they were professional and addressed all concerns.
Areas Of Satisfaction - Our designer, and the follow through of the owner. Both were kind, sought out feedback, and addressed any concerns without question.
Very satisfied with Thompson Remodeling's work on our guest bathroom.
Areas Of Satisfaction - Clear communication as the project advanced, good conversation as small issued arrived. Finished product is great and minimal issues along the way in a house that is over 100 years old.
Thompson remodeling did a great job- we love our kitchen!!
Areas Of Satisfaction - Thompson's high standards for work performed resulted in a high quality product. The lead carpenter was very specific and exacting on all work performed. I am a bit picky, but was impressed that everything turned out perfectly. I was also very pleased that during the planning process, Thompson laid out 3 designs at different cost levels. The options within the initial design were all high end, very nice finish, options. When the project was completed, we had a small number of change orders, but only varied slightly from the budget.
Construction Quality - Quality is top notch! Great job!!
I was impressed by the carpenters' personalities and their work was stellar.
Thompson Remodeling Inc. did a fantastic job.
Areas Of Satisfaction - Thompson remodeling did an amazing job on our master bedroom and bath. Always on time and very professional. I would definitely recommend them. We will be using them in the future.
Outstanding workmanship and communication from everyone involved. Wonderful to work with.
Very happy that we used Thompson Remodeling for our bathroom project
Thompson Remodeling is easy to work. They communicate well and kept me in the loop at all times. I would highly recommend them.
Completely exceeded our expectations from the ground up. We have used other builders in the past, and it's like comparing apples to oranges. Coupled with a professional designer, Thompson uses the latest technology to plan your project which consequently takes any guess work out. Great communication throughout, exceptional people that were easy to have in the home, and finished on schedule. We would recommend Thompson Remodeling 10 times out of 10.
Thompson Remodeling totally lives up to its motto: Love where you live and they bend over backwords to do just that. This is the second time we have used Thompson, first for a kitchen remodel and then a master bath remodel and we have found their staff to be professional and cutting edge, wonderful. I especially love Kerra who in my opinion is the best designer ever because she is personable and has quite an eye for detail. Thank you so much Thompson staff for making the remodeling process for us so enjoyable and for making us love where we live!
New, big porch on existing house. Came out great! Very neat construction site. Crew was very nice and quiet! So happy with Thompson, we had them do our deck which also turned out great.
From the moment we met Ben and his staff we knew that Thompson Remodeling would take our kitchen from outdated to OUTSTANDING! What an amazing team!
Expertise - We were so impressed with the entire process! From start to finish we felt very taken care of and informed.
Professional & Organized - We love your staff! You impressed us with your care and timeliness! It was so easy to talk with you and share ideas.
Innovation - It was wonderful being able to see our kitchen come to life with your 3D imaging!
Schedule - Amazing! No delays even when we asked for a change to the original plan.
Construction Quality - We absolutely love our new kitchen! It is durable and kid friendly!!!
Problem Resolution - Any problems that came up were addressed immediately and had a solution within 24 hours.
Clean & Safe - Beyond amazing! Even the dumpster was organized! We did not worry about dust, nails, etc. Everything was meticulous at the end of the day.
Employees & Subcontractors - We knew the moment we met Ben and his staff that we would work as a team!
Additional Comments - Thank you! Our kitchen is all we hoped it would be! Ask us where we spend most of our time...the kitchen, of course! Not only do we love it, our family and friends love it too!
I would recommend this company for it's attention to detail, current fine workmanship and past performance with me. I live in a house with unusual features and they have always researched the best way to approach every singular problem. I like that whenever the plan is revised I get a timely statement regarding the change in cost. There's no wondering what surprises will be at the end of your project.The designer is knowledgable and and helpful when I made choices about fixtures and tiles. She was also quite open minded accommodating my particular choices. I certainly would chose Thompson Remodeling again.
Construction Quality - I chose them because of past experience with their fine workmanship.
Schedule - actually our project was finished WAY ahead of schedule!
In our home, Thompson remodeling has enlarged and updated an existing deck, remodeled a bathroom, and repaired a long time leaking window that was installed by another company. The quality of work is excellent and the employees and subcontractors have been a pleasure to work with. We will call Thompson first for any future projects.
From start to finish we were more than pleased with the staff and work completed. We highly recommend them. Our remodel is just what we wanted.David S.
Additional Comments - Thompson Remodeling did a very good job on our kitchen redo. The work was very high quality and completed on time and within budget. I would be happy to be a reference for them at any time for potential customers.
Additional Comments - They were very professional and did exactly what they said they would do. The schedule was followed and there were no horror stories. They've completed two bathrooms and a kitchen for me and I would absolutely recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson Remodeling Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys