The gutter job, small and simple,was a great job. I was completely satisfied and happy with the job from start to finish.
I had a great experience with The Brothers that just do Gutters from start to finish. I have no complaints.
Very pleased from start to finish. Prompt, effective, skilled, and professional. Would definitely use the Brothers again if the need arises.
The Brothers that just do Gutters did an excellent job with the installation of my new gutters and also removed the old gutters without a problem.They then proceeded to make sure all loose screws and nails were picked up as well.When they left, the only evidence was the fact I had new gutters.
I had a five star experience the first time I used these guys but there were some issues this time that bothered me. 1) I feel like it’s a bush league practice to request 50% of the fee up front just to schedule an appointment. That’s half of their incentive to show up in a timely manner and perform the agreed upon task. They made me wait a couple weeks just to get the estimate and then didn’t even bother to come to my home. They just quoted what the amount from a few years ago, which is fine but why make me wait if that’s what you were going to do? 2) I’m guessing my gutters were cleaned correctly based on the amount of leaves and other debris I still have on my landscaping surrounding my home. The few pictures they included didn’t show much and were actually from the previous time they cleaned my gutters.
You can't go wrong when you choose The Brothers that just do Gutters! Best price, quality of work and punctuality! They are a business that actually cares about the customer's needs.
They did a great job with a gutter clean and guard system installation.
Completely satisfied with the service and work that was provided. It was the busy season, but getting scheduled for an estimate and install was still done in a reasonable time frame. Discussed issues regarding squirrels getting in the attic due to a large contractors gap and they were able to advise the right solution for my situation. The install itself was done in a day and looks great, and was just in time for the rainy season we had.
We waited to see if a diverter was necessary at an inside corner - huge downpour that day showed that it was. They immediately returned to install the diverter and seal the corner seams. Not a drop came into the house! Love these 6" gutters with leaf guards!
I wouldn't recommend this company because there is no follow through.
Personally with over 40 years of construction management experience, I found The Brothers that just do Gutters to be much superior in the quality of gutters/gutter guards and their customer service when compared to other competitors.
The scope of work performed did not align with the cost of the project, the time spent on the project, nor the written estimate provided for the work to be performed. I called the sales representative after completion of the project inquiring about the methods used to perform the gutter cleaning and the response amounted to the basic minimum to get the project accomplished. Also, after the initial greeting from the workers on site, the first thing I am told as a consumer is "we will do our best, but we usually do not work on K-guard gutters- we are usually taking them down and replacing them." To me, this is an unacceptable statement to make to a client, regardless of your view of a competing system.
I would give them a big fat 0 on their workmanship and their professionalism. They came out and cleaned my gutters and threw dead leaves and debri all in my FRESH mulch and shurbs and all over my sidewalk. I called to complain 2 times and was told they'd be out to clean the mess up but never showed.
"The Brother that just do Gutters" installed the gutters system on the back of my house last spring (2019) and it work so well that I had them install the same system on the front of my house this spring (2020). They were professional and friendly. I have and will recommend them to other people.
I just can't recommend a company where the franchise owner can't be bothered to make a simple phone call back to address customer concerns.
You need a sign on front door(s) to direct customers to your office. Went to your office to pay invoice and walked into wrong business, etc.
Our gutter replacement job was a bit unusual in that the work was done some 9 months after the initial assessment and estimate was performed (owing to unforeseen circumstances), and the initial project manager had left the firm prior to the work. We also had the original gutters removed and the new gutters installed on different dates because we wanted to repair and stain the fascia board behind the gutters. Nonetheless, the work was performed in a very professional manner and we are pleased with the results.
They were professional and easy to work with. The estimate was fair and the quality of work was excellent.
A little pricier than others, but super organized, on time, before/after photos, etc. Highly recommend.
Top notch product and exceptional customer service. Highly recommended!
I am extremely happy with the quality of work and the service that I received from The Brothers that just do Gutters. I would highly recommend them to family and friends and I still have their yard sign displayed.
Do not use these ppl! They will not take the job looking to ensure you get what you pay for. They will toss up gutters without looking at the project or the home. If there is facing damage or needed repairs...they don't care. Gutters will go up and a invoice shot to you the same day. I have holes in my roof because they didn't want to stop and talk to me. Took over 30 days to get them to come back to fix issues, and another 15 days to get it done. They missed 2 appointment with me at my house, these are days I took off from work to meet them about the discrepancies. Still debating my options if my roof starts to leak.
Highly recommend to anyone needing their specific services. Very professional and the guttering looks fantastic.
Strongly recommend this company! They communicate frequently and clearly about their appointment times, they are cheerful and professional to work with and they do an excellent job. We hired them to clean our roof, gutters and downspouts. Two days later we had a downpour and all of our drains and runoff were running smoothly with no gutter overflow areas nor backup. We've already scheduled our next maintenance cleaning.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Brothers that just do Gutters (Virginia) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys