I was very stressed out at the time. They did everything they could to calm me down. They reassured me that everything was going to be alright and it was.They lived up to everything they said that they would do.
The ServPro emergency team did any excellent job the first 5 days. But it all went downhill when the regular department took over afterwards. It would take days for the supervisor to return calls. They would show up in the afternoon when we had scheduled morning appointments, so we ended up taking the whole day off work. The lack of communication was unacceptable and it was disappointing that it ended up taking a month to replace our carpet instead of the 10 day period they told us it would take.
They ripped out wood from my floor and left it uncovered that is a hazard they also ripped the base of my cabinets and that was never in my estimate and everyone has brain issues no one knows
Greast fast response. Even on a Sunday when I needed them most. They came and dried my home and were very professional
I would not let the ServPro of Park Cities/N. Garland franchise back in my house under any circumstances.
ServPro did a wonderful job. They were courteous and helpful. ServPro answered our questions and addressed our problems.
Shanon the supervisor went above and beyond what he needed to do to complete this job and make things right.
Very pleased. They successfully navigated the city requirements and went above and beyond to satisfy the demands of our landlord. I would highly recommend Tri-Star Repair.
I was horribly disappointed in this company. After reading reviews and having them recommended by another company, I expected better. A job that should have taken at most 2 weeks took 6. It was the bathroom between my kids bedrooms, not even a jack and jill bathroom, just a simple bathroom. They... more
Dave and his team did an exceptional job staining our kitchen and bathroom cabinets. We were so pleased with the quality of work and professionalism provided. We’d definitely recommend them.
I was surprised to see so many workpeople show up. They were organized! They seemed to have everything scheduled from when they started to work, to when they started and ended lunch, and to when the stopped. It reminded me of a well disciplined army. The were friendly but professional. They... more
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