About this company
River Pools Charlotte
Manufactures and Installers of the Lifetime Warranty Fiberglass Pool in the Charlotte area (River Pool Shells). Installations available within the geographic regions of Hickory, Gastonia, Rock Hill, and Salisbury with Charlotte being the central hub.
GuildQuality surveys
Reviews 6
Of 6 respondents, 6 left a reviewRecent reviews
Marshall B.
The install team (Denny & Travis) was excellent - they worked quickly and deliberately. However, the communication between the install team on site, the owner (Frank), and us was poor which created frustration on our part. We constantly had to follow-up to see what was happening starting with getting updated renderings; there was no proactive communication to us to set expectations or report on progress. The biggest pain point for us was electrical. We had some (in hindsight) obvious electrical hurdles (septic, pool away from the electrical box) which were not discussed or presented to us until after we signed the contract and had paid a significant amount. We understand the Franchise is new and these are growing pains, so we regularly brought our concerns to Frank and were given the explanation that the company was new, short on staff for the orders taken, and some apologies were offered. However, even as of today 12/31/2021, we are still waiting for our final pool cleaning and had to call again to see when this is to occur.
Suggestions to improve:
>renderings should include where pool equipment will be placed to avoid surprises
>electrical should be specifically discussed well before the contract is signed
>sub-contractors should be introduced and/or a River Pools project person on-site to explain the people and what they are doing
>weekly updates should be provided to explain what has occurred and what is upcoming/scheduled next
Chris L.
I have already done so and RP Charlotte has a signed contract. Im sure they will be as satisfied as we were with the project ! Frank and crew are absolutely terrific.
John C.
Scott J.
Review
Colleen H.
Reviews of nearby contractors
Review of Epic Homes LLC by Dwayne T.
Best contractor I have ever dealt with! Trustworthy and hard-working!
Review of Taylor Construction by Art A.
Other than the issue of not getting what we were told everything else was very good.
Review of Kohler Bathroom Design Service by Franz B.
What a pleasant experience! Time was allowed for us to discuss what we wanted, change our minds, guidance of why things should be done, ultimately all our choices with incredible input from our consultant/designer, Jennifer.Jennifer was very patient, listened, answered questions and helped us thro... more
Nearby answers
Darren Mason of D.K. Mason Roofing & Construction PRO answered:
Sean Sullivan of Living Stone Construction PRO answered:
Learn why professional home builders and home improvement contractors join our community of quality.
Get startedGuildQuality
Feedback report
