Right now I am getting condensations where the locks are on the windows and I know that's not supposed to happen.
No follow up--operation of double doors installed not explained--were not told that any of the custom blinds we had would not work on new windows
They were very nice.
Beautiful windows and a great crew of installers. I couldn't be happier.
Universal Windows of Charlotte replied to my emails and phone calls within 24 hours. They were completely flexible about installation. Our 33 windows actually were completed 2 months AHEAD of schedule, and we do love them. My house is 7* warmer and quieter. The salesman was polite but I could tell he had given the speech at least 1,000 times already, and he stank of cigarette smoke. However, the smell was gone in a few hours, and the money we saved and the new look of our house was totally worth it. The installers also vacuumed and left my driveway, house, and yard clean every day.
To Sam’s initial appointment with me to all his help following up to make sure i got exactly what i wanted, this experience has been fantastic. I would highly recommend Universal Direct.
The only pain point that I had with UWD direct is that, when I called to set up a consult they asked who would be home or if my husband would be. I was really taken back by this and honestly should have cancelled everything right there, but did not. Other than that, I have zero complaints. The consult was quick and not too pushy. I got all the info I needed and he sales rep left my house. Though he did apply pressure by saying my rate was only good for a few hours. After that, it took 8m weeks on the dot. I have zero complaints about the install and the crew.
Worked out great.
Great windows and great price , people who help me out with the process excellent, thank you
We had a very large project (34 windows, front entry door with full sidelights and transom, and French door to slider in back of house). Everything from start to finish was great. The Sales Representative Vincent Adams sold windows to my neighbor down the street and they referred him to us. We couldn't be happier with the whole process. Junior's crew did an outstanding job with the installation, and they were extremely courteous answering any questions we had during the two day installation. I would recommend Universal Windows Direct of Charlotte to anyone looking to replace their windows or doors.
I was very impressed by the speed, efficiency, & professionalism by the team that installed our windows. The only way you could tell they had been there after they were finished was the great looking new windows!
The men came and took out old windows and installed new ones in one day. Very nice and courteous installers. Cleaned up all the old windows and any debris that came with old ones.
From the first meeting, through the appointment where they did final measuring and through the end result, we are thrilled with our purchase from Universal Windows Direct. And I too "love my windows".
I had recently had Universal Windows Direct to put windows in my home. I needed to put doors in my home, so I decided to try Universal for those too, and I am completely satisfied. My experience with Universal has been nothing but excellent and I would definitely recommend them to whoever needs windows or doors.
The man who put in the window were very personable the cleaned up and the window went in perfect
They have a very hard time showing up when they say they are going to.
Great customer service!
Beautiful windows and doors, polite and professional service.
Different crew of installers, first installation, one man job, better fitting of windows and doors, second crew installation not as good as the first single installer who had tighter fittings and trim work. Second crew seemed to be in a hurry to get it done, resulting in making a call back to Universal to have some trim work redone as there is a gap in one of the windows, that will require a second visit to make it right.
The crew did an amazing job on the windows. They were fast & precise. Thank you for a job well done!
Great company! Anna and Clint did a great job,answered any questions we had,finished the work in one day and when they left we didn’t have to clean up after them. Great people!
Had two other vendors bid on the job, but one was late & told me they didn't handle that type of window, the other never showed up! Both sourced thru Home Advisor! The Universal Windows rep showed up on time, spent time viewing the property & made a good offer, and offered to work with the HOA to address any difficulties. A lengthy process, but they supported me thruout & when windows were ready, quickly & efficiently installed the windows in a single day.
Never mine my response my wife was totally satisfied with the new windows, especially the BAY Window and the Picture Window. The first day when she arrived home she was delighted with the picture window and then the second day she could not believe the bay window.Thank you , you made my wife a happy women which in turn you made me a happy man.
technician was excellent, cleaned up after themselves, overall did an excellent job. love the windows easy open and shut.
Guys that came out to do job were friendly and very knowledgeable over windows they answered all my questions.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys