The product is great and I had good customer service as well. There was a delay in getting the permit for the project but it was finally resolved to my satisfaction.

Sales Knowledge

Sales Knowledge - Brian was a very good

Good product, relatively smooth process from beginning to end

The windows themselves are good as they are normal replacement windows by Polaris. I asked my salesman, UWD, and Polaris the glass thickness, but nobody was able to tell me. The installation was below my expectations. UWD has come back multiple times and each time taken care of what can be done. At this point I believe I have the final product I have to live with. My biggest complaint in the interior weatherstripping/molding is off-white/gray/linen color instead of white. It just doesn't match the new windows very well. I've been told this is the same color as all other installations and it is what it is. I'm seen the molding match with other window companies. I have had 17 windows completed thus far and have another 20+ to go. Second issue is the damage to the house caused by the installation. However, the fine print says that drywall cracks, etc will happen so I don't have anything to stand on there.

They did a great job for me

Definitely will.

Important Factors

Important Factors - Knowledge of sales rep and quality of window. And even offered an alternative window style at 3 window locations that I really liked and agreed with.

Additional Comments

Additional Comments - Looking forward to getting my UWD windows installed.🙂

Good windows but the take shortcuts and do not measure or install properly.

The replacement of the window went as seamless as possible.

Sales Knowledge

Sales Knowledge - Brian was wonderful to work with. Our time with Brian and his knowledge played a big role in our decision to move forward.

Still Considering Us

Still Considering Us - We already ordered

Important Factors

Important Factors - Company reputation, quality product, knowledgeable sales person.

Will not recommend to anyone until issues are addressed and resolved.

The windows and french door provided by Universal Windows Direct were of excellent quality. My issues were with the installation crew that came to my home. They dragged brand-new furniture across my deck, instead of picking it up and moving it out of the way of their installation. They did not clean up the debris created when installing the exterior door, without me asking. They laid equipment on furniture that was not in the room that was part of the installation. They asked me to sign off on the installation without doing a walkthrough, which I refused. They tripped the breakers in my home and attempted to leave without correcting the issues.
My window installation was to have full screens, instead, I was provided half screens. It took 3 months to get the correct screens. Including bringing a technician back out to measure my windows again, even though UWD had the measurements since they installed the windows. There was way too much back and forth getting all of the screens installed including the instance when installers were sent to my home without a long ladder when it was clear that the screens that were to be installed were 2nd floor windows.
UWD provided me $200 in gift cards to compensate for the poor service, but were unwilling to reduce the final price. I agreed to accept the gift cards to close out the matter. I will only contact UWD for any warranty work related to my installation.

Don't know yet waiting for customer satisfaction on the finished product

Lack of communication

Areas Of Satisfaction

Areas Of Satisfaction - every step of the process was fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - Quality and delivered ahead of time

It took from June until last week to have final window installed. The price was not buy two get two. It was much more expensive.

Important Factors

Important Factors - Quality of the windows, sales person knowledge of the product and able to assist with questions, reliability of the company

Competitors

Competitors - Looked at others but went with Universal Windows.

Additional Comments

Additional Comments - this is our second round of windows with Universal Windows and we are pleased with the initial windows .

Important Factors

Important Factors - Quality of product, one company for sales/installation, warranty

Competitors

Competitors - Chose Universal windows

Not satisfied with customer service experience with installers and customer service call.

Salesperson Professionalism

Salesperson Professionalism - My sales person was great, professional, knowledgeable and addressed my concerns

Areas Of Satisfaction

Areas Of Satisfaction - My Salesperson Don H and Customer Service Rep Jordan

Sales Knowledge

Sales Knowledge - Very professional!

Important Factors

Important Factors - Quality and timely

Competitors

Competitors - UWD got the business

Important Factors

Important Factors - price and two years financing with no interest

Additional Comments

Additional Comments - Don was great an excellent salesman I was impressed

Depends on who they send to do the job. The first crew they sent did not do a good job, however, the second crew did come out and do a wonderful job The second crew, whose names were Jared and Keith knew what they were doing they were professionals at their job and did a wonderful job

Yes. Experience was good

Additional Comments

Additional Comments - Brett the sales rep was very knowledgeable. He took his time to go over the product and answer any of the questions that we had. Brett was great to work with.

Service throughout the process was great! The install went very smoothly and the windows are beautiful!!!