I was not satisfied with the way that my account was handled. I placed my order and received a e-mail stating my windows were in and I would receive a call about installation and 2 weeks went by and no one called. I called and my sales rep no longer worked there so I had to wait for someone to return my call 3 days later I called back and was told they would have someone call me. I finally heard back to hear that they don't know why I had received the e-mail because the windows had not been completed. The process was very unorganized and unprofessional.
Installers Professionalism - They were very efficient and expeditious. Really helpful and informative.
Salesman did not know the egress laws. Warehouse manager set up installation appointment prior to confirming all windows were accounted for.
I recommended Universal to a neighbor who i believe purchased a window or two.
Additional Comments - The installation crew (Keith, Randy, Jonnie and one other) arrived on time, were prompt and thorough with the installation, polite, and tidy. They are a credit to the Universal team. I was very pleased with their service.
The day of the install, we noticed one of the screens were scratched and we called immediately...still no response today. Very disappointed.
Additional Comments - Amazing how fast the work was completed.
Additional Comments - Installers were great and cleaned up before they left. Very happy with the install and the windows look amazing!!
Installers Professionalism - Keith, Randy, Shane and Johnny were great. Very professional. Explained everything to me when they got to the house. Since I was there while they were working, they told me the order in which they were going to be doing everything so I was not in their way and they were not in mine. I would highly recommend this team to do any installations in the future. Cleaned up after themselves. Great team.
Timeliness - In and out with no problems. The guys know what they are doing and did not waste any time. I appreciate the work ethics behind the team.
Overall Installation Experience - No issues, no complaints. Great team. Would highly recommend this team to any of my friends or family.
Additional Comments - We lived in our home for 5 years, and never realized how awful our windows were. Universal Windows came in and within hours have helped us save significantly on our power bill, feel a lot more secure, keep bugs out, and made sure to keep our air conditioning inside. The Universal Windows have really made an impact on our overall positive experience living inside our home. Thank you. Brian Royal
Friendly salesman, friendly and tidy installers
Additional Comments - We are very happy with our windows! We first had half of the windows replaced by Universal about 6 months ago. After seeing how lovely and efficient they are, we decided to come back and replace the rest. We are very happy.
Installers Professionalism - They were very friendly and professional with the installment
Quality Of Workmanship - They worked well together and were very quick
Clean - Yes they cleaned up after very well
Effective Communication - yes they stayed in contact with me and followed up after it was done
Timeliness - Yes they actually finished quicker than I expected
Overall Installation Experience - I give would rate them a 10 being the highest.
Overall Experience - Yes they do I would recommend them to anyone. I am very pleased with my windows.
Additional Comments - Just that they did an awesome job on the installation and they made sure that I was able ro get new windows the other companies I tried did not and I'm greatful for that.
Additional Comments - just Thank you all so mich I am enjoying my windows. This will cut cost on my light bill and gas bill. Thanm you
Additional Comments - An overall great experience from start to finish!
It was very difficult to find an associate to communicate with. You were always directed to a “call center” where you left a message. Communication was extreme with the amount of emails received and they always contradicted themselves. Very poorly written emails.
Effective Communication - They were very courteous and worked together so well.
Overall Experience - We so sp pleased with our winfows.
Effective Communication - Every thing went well
I would recommend new windows to anyone, yet when advertised as "buy one, get one" we didn`t feel as though it was applied. $1000.00 is a bit pricey per window, but this is what the wife wanted, so this is what she got!
Installers Professionalism - The installers were quick, clean and efficient.
Quality Of Workmanship - My windows look great and appear to be of quality work.
Clean - The installers didn't make a mess nor did they leave a mess.
My wife and used Universal Windows because of a recommendation from our son. One thing that I will say is be prepared to spend 4 hours for the presentation. It is very informative but we did not realize it would take so long. We loved everything we heard and decided to make the purchase. Do your homework and look to finance it yourself you’ll probably get a better rate. The only reason I gave this a 4 star is because once our estimated delivery date passed we called to see what was happening. For a week we called everyday getting no real information. After some frustration we finally were helped by Tyrone who got us fast service. Once the installation crew came I have nothing but praise to give. They we so efficient and knowledgeable and quick. Once they were done you would’ve never know they were here, everything was cleaned without a trace of anything left behind. Keith’s crew were friendly and respectful. We are so pleased with our purchase. We don’t hear any noises outside and my wife’s craft room is now cool enough for her to work in longer than a half hour, which wasn’t the case before. Thank you Universal Windows.
Quality Of Workmanship - Windows and door were high quality as I was promised.
Clean - Crew cleaned and picked up all materiál and debris on both visits
Overall Installation Experience - The crew knew what to do and were well organized
Additional Comments - Everybody was extremely helpful and did a beautiful job!
Additional Comments - Universal did a great job. The overall experience was good.
Additional Comments - Everything went smoothly through the whole process. Everyone was very professional and quality of the windows have made a huge difference in the house
Easy to work with.
Installers Professionalism - Arrived, performed work in timely matter.
Quality Of Workmanship - Looks great when completed
Overall a good experience from start to finish with one exception. We were told by our rep during the initial presentation that we would no longer experience condensation on our windows. (Our original windows were about 40 years old!) The day after installation, we had condensation on the same windows as before. We called customer service and were told this is normal and that our rep had given us wrong information.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys