Customer service was better than the original installation.

Sloppy job of manufacturing windows - cutouts too big allow for leaks, and very sloppy caulking job around all 8 windows - do they even know what a caulk line should look like?!? Also a few windows not installed level!!! Also damaged some of my property during removal of old windows! New windows not left in clean condition.

Just a bad experience all around!! First time installers were the start of a downhill run. Price we paid for this overpriced window was a terrible decision on my end. I can assure you it will never happen again!

I would recommend that anyone looking for windows to get estimates from other companies because UWDC comes in and tells you a price in which if you don't accept then you will not get the windows at that price. The salesman said but the quality and I said but i don't have nothing to compare it to because they was the first one I talked to. I had 3 other companies lined up to listen to and see their quality and prices. I cancelled them because I felt like I would not be offered this price again in which I still don't know if it was a good price. I would tell people make sure get quotes and check other companies first before UWDC. UWDC also wanted 50% down and 40% when windows come in to their warehouse. So pay 90% before windows even installed and the other 10% when installation was complete. I told salesman if I had to do it over I would have went ahead and got quotes from other companies and take my chances.

The installation was shoddy. There is going to be problems down the road.

Windows are not TRIMMED on the out wasp's and yellow jackets can make nests under neath the trim.

I had my patio doors and garden window installed a week ago. The appearance of all material looks nice - really helps update my 1986 house. I thought the sales experience, financing and technician's measurement process went well - all were friendly and professional. My primary issue is with the installers and the quality of their workmanship. Specific details are provide below.

One window did not fit. No one has called me to discuss the plan going forward.

The salesman Nick was very helpful anytime I had questions, the quality of the windows are exceptional and the installers did a great job. The reason I left 4 stars instead of 5 was because one of my windows arrived broken and the installers did not complete the installation in 1 day as promised and were 3 hours late arriving the next day to complete the installation. Other than that, I am very satisfied with UWD.

I can not get the windows out to clean them: I can only get 2 of them to come out; because the screens don’t come off

My experience is as stated above

Other than the gentleman that did the final install, this experience has been the worst of my life. The front window was torn apart before finding out the new window did not fit, it was months before the correct window was installed, that install quality was as good as a kindergartner would have done and someone had to come back to correct it. One upstairs window did not have the grid lines ordered and it took five tries and over one year to finally get it right. I pray the window quality is sufficient so I never have to deal with Universal Windows for warranty issues.

They were very professional and extremely

I had to keep initiating contact to follow up on repairs, one UWD got their money, they seemed to be significantly absent from the customer service they promote so much during the sale.

My new windows were installed on 7 Sep 2023. I have no reason to believe (yet) there is anything wrong with the windows.

Our Universal Windows Direct installation went superbly and we are more than pleased. We absolutely love our new windows and recommend Universal Windows very strongly. Everyone interested in replacing their windows should definitely call Universal Windows Direct. You will not be disappointed!

Never heard back from the salesman after the deal was signed. Said he would check in on installation date.

Fast and friendly

I would likely recommend universal windows to anyone that needs to have their windows replaced. They were on time professional, and they cleaned up after the project was over. I love my windows.

I specifically, on several occasions, explained that we did not want to waste your time or our time on a long winded presentation (like one we endured from Anderson), only to have a price over $1500. That's what we got. The rep then deleted the advantages he had explained to get to a price ( and product) comparable to what was offered by Lowes. Aside from the installation performance (once they finally arrived), the sales experience was a let down.

Great windows and supper nice people.

rep response was fast to offer a quote and thought it was a fair price. i will recommend to anyone that needs windows or siding

Still no resolution and no phone calls as I was told I would receive

Great attention customer needs.

I HIGHLY recommend Universal Windows Direct of Charlotte! They replaced all the windows in my house and I love them! Universal Windows has been great to work with! I've had 2 minor issues (nothing they did) and they both were resolved quickly. It has been a pleasure to work with everyone and they all have been very professional!!!

My installers were great, courteous and professional. They cleaned up thoroughly after their work.

The installer came when they said they would and was very professional, the installer Brad was every helpful and answered any questions I had and he went over everything with me before he left. The installers with him were also good.

Horrible customer service ruined the entire experience. Hope you don't have a family emergency come up at the same time as your install.

I would recommend universal window to all my friends

A 1 day job took them 3 year and 14 separate days we had to take off to be home till they finally completed the job. The salesman tells you they have their own crews and not subtracted out, that's a lie. They tell you we have your stuff to get the job done, when they get here they don't have the right stuff and the crews have no idea what they are supposed to do. Then after all that they offer you $400 dollars, what a joke will tell people to stay away from this company. Every time you talk to them if you can even get a hold of them, it's another lie.

I would not recommend your organization to a friend. The whole experience was incredibly disappointing!

Very pleased with service and quality of windows.

I WOULD NOT RECOMMEND USING THEM !!

The installers were fantastic. Not only did they arrive on time but had my 9 old windows knocked out, the new windows installed and everything cleaned up in about 3 1/2 hours. I didn't even have to leave the house. Very professional and friendly too.

The gentleman that measured the windows got upset because I asked him would he wear a mask. He had a bad attitude after that when I asked questions.

Quality of the product is decent, install was sloppy, and it took almost a year to receive replacement screens for the ones that were initially delivered and damaged.

Install has not occurred yet. Only door without transom was received. UWD has admitted they erred on the order by not including transom even though it was in the contract and price.

Would recommend to others for good service

The installers were very unprofessional and were not able to communicate in English (2 different teams). The first crew installed windows over rotten wood instead of replacing it per contract, did not finish sealing some windows, and left a mess even after I asked them to clean up after themselves. It's impossible to get in touch with customer service and it takes months for issues to be resolved

Every part of the process exceeded our expectations.

The entire process with Universal Windows from start to finish was by far, the best experience we've had with a remodeling project on our house.

Overpriced

The entire team from Universal Windows Direct was respectful of property and performed work in a timely and efficient manner. The windows were built to specification and installation was perfect. I especially liked their attention to detail as they made sure to double check for gaps and color variation. Very satisfied working with UWD.

From start to finish - estimate, scheduling, installation - everyone was professional and friendly. Will was awesome to work with. Day of installation went fast and the job was done very well.

Good experience with store manager.

Quality of the windows is better than competitors. Second house I've had them install windows in and have been happy with both

They clearly have system issues. Called said door is in took my pay on delivery money then said oops your door is NOT in. Then I get survey asking how installation went. So now they have all my money I have no door and I am afraid will never get door because in their system shows it was installed.

We went with your product because we were impressed with the quality. We had install issues and have made multiple calls and even had 2 technicians back out but no one will respond or call us back.

Oh, I would not recommend because of faults advertisement in the Charlotte general manager, liar’s

The windows are excellent. I didn’t appreciate the poor job on the installation. My future was damaged; I had white fingerprints on my walls, and the siding was not put back after the installation.