I am likely to tell a friend who installed my windows but would feel the need to let them know that the installation never happened on the day it was originally scheduled even though the product was somewhere in the warehouse. Someone from Universal Windows screwed up and the installation had to be rescheduled. I never did get a straight answer as to how this happened.
I’m real happy with the windows and I can only hope they live up to their brag about efficiency
This company has there stuff together!! From the very start to the end it was a great experience and could not have asked for any better. Our new windows are AWESOME!! Thank you Universal Windows Direct of Charlotte you all ROCK!
Installers Professionalism - They were amazing and very professional. They cleaned up and made sure that everything was perfect!
Additional Comments - I will recommend to everyone!
Reasonable cost, clear communication, thorough and courteous workers, good product.
Measure Technicians Precision - OK
Order to Install Expectation - OK
Installers - Communication - Once they pulled into my drive and I saw the windows on their trailer everything went PERFECT....
Preparedness - Their experience proves itself .
Installers Professionalism - OKok
Quality of Workmanship - OK
Walk Through - OK
Cleanliness - OKOK
Need for Management - these guys are very good
Likely to Recommend - OK
Schedulers Level of Accommodation - Very helpful
Measure Technicians Precision - Yes
Order to Install Expectation - Yes
Installers - Communication - As needed
Preparedness - Yes
Consideration - Yes
Installers Professionalism - Stayed on task
Quality of Workmanship - Excellent job
Cleanliness - Cleaned up everything
Need for Management - There were no problems
Likely to Recommend - Would highly recommend
Everything was professionally done!
Schedulers Level of Accommodation - Everything was professional!
Measure Technicians Precision - Yes
Order to Install Expectation - Professionally and timely!
Installers - Communication - Very nice conversation!
Preparedness - Ready and able!
Consideration - Yes
Installers Professionalism - Very organized and professional!
Quality of Workmanship - Satisfied and pleased!
Walk Through - Yes, the operation of the windows and cleaned them!
Cleanliness - Yes and they also cleaned the windows!
Likely to Recommend - Initial meeting was great, measurement on time and install professional and timely!
Additional Comments - We are completely satisfied!
Yes, I would recommend this company.
Schedulers Level of Accommodation - Competent installers.
Measure Technicians Precision - No problems with windows closing or fitting.
Order to Install Expectation - A little earlier than I expected.
Installers - Communication - Lead installed told me what he was doing and what was nest throughout the installation, essential because I have a nervous dog to keep tabs on.
Preparedness - Yes, all tools on hand.
Consideration - Careful workers.
Installers Professionalism - Worked together well and told me what they were doing.
Quality of Workmanship - Windows look lovely and perform well.
Walk Through - Yes. Windows are a joy to use.
Cleanliness - Everything swept up including the outside.
Likely to Recommend - Doing business with Universal Windows was convenient and stress-free. I was updated on progress in a timely manner and was never concerned about follow-through. I would recommend using this company.
Our experience with this company was for the most part was positive. The salesman was professional and wasn't pushy. I wanted a french slider installation, but was told that they didn't make one. I referred him to their website and showed him the picture and door description (which had been on it for a year or more). He made a call and confirmed that style wasn't available any more and that the website would be updated. The 2 man crew arrived on the scheduled day, were professional and worked quickly and efficiently. Arrival time was 8-10am, but actually arrived at 11:40am; with no apology or reason for delay. Am happy with the installation and would recommend Universal Windows and will most likely use them again for window installation.
Installers Professionalism - Brad and his crew were professional great job!! Awesome clean up afterwards!
Additional Comments - Installer were great
They had my last name wrong, so the sliding glass door didn't show up and had to reschedule another day to have it put in.
Additional Comments - Installation crew was friendly and answered any questions we had without making us feel as if we were bothering them. They were very professional.
Additional Comments - I would recommend your windows to anyone. So far we are amazed at how much we were missing out of our old windows!
Out of 9 windows, 4 were there wrong design ... and 1 arrived cracked.. happy with windows that work.. communication about correct windows is definitely lacking
Installers Professionalism - installers were friendly & fast, nice ppl
Additional Comments - We were extremely pleased with our installer. He was pleasant and professional and did a great job.
They kept me informed from start to finish from the beginning of selecting the windows
Additional Comments - Installation went wonderful. Everything that Universal said they would do was done. It went very smoothly.
Love the windows. Instillation went smoothly. Cleanup could have been better.
Installers Professionalism - Crew was personable, worked quickly, left a bit of a mess in the back of the house.
Quality Of Workmanship - Installation went smoothly.
Effective Communication - Received emails and calls before and after installation.
Timeliness - I was told eight to twelve weeks when ordered. The windows were installed in seven weeks.
Overall Experience - Happy with my new windows!
Alex and Juan were our amazing installers! They were friendly, proficient, and when the 2nd phase of our windows are done, we want Alex and Juan to do them. Couldn’t ask for a better install team!!!
Additional Comments - First half of windows done. 2nd half in the works. Great company and great customer service all the way around!! Thank you UWD!!
we paid so much for these windows, and have emailed our salesman regarding a future concern regarding the flashing around the windows and still haven't heard from him.
It’s been 6 months since I purchased my windows. The job is still not complete. I’ve Had to reach out close to 2 dozen times in order to get order status, updates and try and figure out what is going on with my order, as it’s still not done. Your customer service is terrible and the disregard for compensation or refund due to the complete lack of competence is appalling.
They were timely and answered all my questions. I would have never believed they could have install 15 windows and a front door in 8hrs.
Additional Comments - At first we were leery of window companies. Plenty of scammers out there. BUT..Universal Windows are fantastic! For the first time in 4 years living here, I slept quietly due to the design of the windows, offering insulated quiet.I know our bills for electric will be reduced.
Additional Comments - I cannot say enough about the installers, Greg and Scott. They were professional, neat and cleaned up their mess. The windows are fabulous.
Very easy to work with and communicates the progress of the project. Very satisfied.
Absolutely the WORST customer service!
I will definitely recommend this company to my friends and families.
We love our windows so far.
Additional Comments - IT WAS GREAT!!!!!!!! THANK YOU
The sales rep Eric Stilley was either deceptive or not very knowledgeable about your product. His big selling deal was the 34% savings on our power bill when we installed the windows and front door. If we did not save 34% in our first year the company would reimburse us with a check for the difference. Then according to another rep that only applies if you replace all doors and windows.
Installers Professionalism - The installation crew were awesome. Completed the job in one day and made sure we were satisfied with their work. Very happy with them.
Additional Comments - We have used UWD for our previous window installation project and we will use them again for future home improvement projects. Their staff from start to finish is professional, courteous and provides full service at the price they quote. There are no surprises and we are always kept informed throughout the process of the status of our project. There is no reason to look elsewhere for reasonably priced products or expert installation. We are fully satisfied with our purchases from UWD.
My overall experience with your company was outstanding.. the salesman.. Cory was professional and courteous.. very well versed on the products you offer.. Dave Jr. and his team of installers were just amazing.. courteous.. friendly and their work was impeccable.. I can’t express how happy I am with my beautiful new windows.. high quality and simply gorgeous.. I would buy again and would highly recommend your company to anyone.. still amazed at the crew who installed them.. I couldn’t be happier with the entire experience with your company.. my windows were completed ahead of schedule and I’m in awe of the installation crew..If I need future work.. I will definitely call your company.. I thank you all!!!
Installers Professionalism - Best crew I have ever had so work on my home
Overall Installation Experience - I was surprised at how fast and efficient this team worked together.. their work was exceptional and I had 10 windows installed but they completed the job much faster than I expected.. I would most definitely recommend this group of guys for installation anytime.. and I am completely satisfied and love my new windows.. just amazed
I was not shown how to open the windows for cleaning purposes
Additional Comments - Installation went smoothly. As expected When expected.
It took 5 months from signing of contract to installation. I expected completion sooner.
not sure about installation because the installers did not come at appointed time. I had a time slot on my install day between 12 and 2. I was home by 11:30 am and waited...and waited. No call, no show. At 2:05, I called the office and spoke with representative. She then connected me to dispatch supervisor. I was told that the installers had showed up at my home at approxiamately 10:15. They rang the doorbell. They attempted to call me. They sat in front of the house for about 20 minutes. They left. Well, the dispatcher told me that the installers had finished a previous job earlier and decided to come to my house. I was not available at that time as I had deliberately made my appointment between the hours of 12 and 2.
The windows are of good quality, we just had some issues in the install process.
We are satisfied with our 2 experiences with Universal Windows. We would recommend them to anyone looking for new windows.
See previous post.
Installers were very nice!
Fast, professional, gorgeous product.
Additional Comments - Best customer service experience and professionalism. Very thorough and explaining the product options and process. We love our new windows!
I cannot recommend anyone do business with this company. After the initial pushy sales tactics, "misunderstandings", and complete inability to change anything regarding the order, I was already very upset but still looking forward to my new windows and doors. Then the install began - it was supposed to be a 2-day install. The workers showed up not wearing masks, and acted rather aggrieved that I insisted on them wearing masks inside my house. They had to go back to their truck to retrieve masks. I'll also note that the initial salesman that visited also had to be asked to wear a mask, but at least he had one on his person and was prepared to wear one. Next, one worker made a "joke" about my dance pole while *touching it* - which is worse in pandemic times as that's another surface I had to sanitize after they left. I was told by their salesman that their workers go to "courtesy classes" and know how to behave around people. This guy obviously needs to go through the coursework again. The final straw was when they terrorized my cat. I had put the cat in a back bedroom, asked the workers in the morning to let me know before they started work on those windows so I could move him first, and even put a note on the windows so anyone working outside was reminded to notify me before working there. They didn't and the noise had my cat hiding under the bed and difficult to retrieve and move to a better location. Day Two of the project and everything went fairly smooth... until it started to rain and they had to stop work for the day. Which is fine, I understand that. However, they left empty soda cans, cigarette cartons, cups and general trash all over the property and also left all the materials, saw horses, and trailer blocking half my driveway. They won't be back for two days! They should have cleaned up better before they left. Day Three : No work was done. It was a very windy day and blew the trash into my neighbor's yard, so I had to go clean it up, since the contractors didn't clean up before they left. Day Four : The workers got most of the work done, and asked me to sign the job completion form so they could get paid for the job faster even though they weren't entirely done yet. Day Seven: The workers finally came back and finished the project. I'm furious. My windows and doors look great, but at what cost? This company is INSANELY expensive to begin with and I expected much better service.
Installers Professionalism - They amazed me with there courteous, well organized, cleanliness, professional and friendly installation. They washed the new windows, did not leave anything to be cleaned up in the house or outside. They should receive a bonus for outstanding work and friendliness. The team leader Gary has a great crew.
Overall Installation Experience - Excellent crew
Universal Windows and the installers are GREAT! Very happy thus far with these windows. Look great! Installed well. Oh, and I enjoyed the salesman too. The best and most informed salesperson I've ever dealt with.
Quality Of Workmanship - Great job! Went above and beyond to get the work done right.
We have not had our windows installed yet.
All but two new windows that were ordered have been installed as of this date. The new windows look great and the installation team were most courteous and professional. Two of the windows ordered were the incorrect size so those two windows are being re-ordered.
Installers Professionalism - Awesome job by the installation crew.
Quality Of Workmanship - We were most satisfied with the sales presentation when we purchased these windows.
Clean - Again, great job by the installation crew with not only the installation of the windows but with the clean up after the job was completed.
From the salesman to the installers the team was great and kept us informed all along the way.
Installers Professionalism - They were polite, funny, experienced, fast and wonderful!
Quality Of Workmanship - My windows look amazing!
Effective Communication - I was kept informed throughout the entire process.
Overall Installation Experience - They were awesome!
Because of the lack of communication between the company and myself I would have to say that I would have a hard time fully committing to a recommendation
Additional Comments - I'm really like what they did to my window
Additional Comments - I'm would like to recommend for anyone who wants they window done universal windows direct is the one I recommend.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys