from the sales team the the installation team everyone was incredibly pushy, The product is excellent but the experience I had with the company was poor before and after pictures need to be taken to clear up an disputes on damage and the communication between the installation team and the customer needs to improve. the product is quality is good and that's the only reason im gives g you guys a 6

Overall quality windows.

Good quality and the way my house look today from having them install down to the changes within the heat and cool difference already.

Mr Teneyk was professional, funny, kind and knowledgeable.

I’ve just been pleased with their product. Seem to stand by their product.

Didn't listen to a thing I would tell them regarding payment or installation

Knowledgeable and Professional installation team.

The windows are durable and the actual construction is amazing. The depth of these windows is outstanding and is providing an energy efficient solution which will pay for themselves. We are very pleased.

The way they took out the old door and put the new door in and made sure it fit the opening and caulked around the door for a tight seal and cleaned up after themselves.

All-in a very good experience

Everything was done professional .

Windows look amazing

There are several major concerns: The salesman (John) really did a great job presenting your company and the service you provide. However, after signing the contract with John, your company's quality customer service started to decline.

(1) John indicated that current blinds on window would need to be removed before window installation and then reinstalled after new window installation. John indicated that someone would come out and do a final measurement for the new windows. However, neither John nor measurement guy) told us that the current blinds would not fit after new window installation. I feel both should know the product that they are selling customers well enough to look at a window and tell. I (Gloria) specifically asked John during his sales pitch about the blinds. In other words, we have had to incur an additional expense because the blinds will not work with the new windows. Refund the cost of new window shades.

2) In over 30 years, this is first installation service that has left us confused. One piece of paperwork states, "Installer #1: Quality Restorations and Installer #2: Jim Gibbs. The installer on the invoice has Mark Revels' name. On January 5th, two Hispanic men showed up to install windows. The head guy spoke limited English to us but was pleasant and relied on nonverbals for communication. We only heard the second guy speak Spanish. They did not use precautions with our hardwood floors nor did they do a final walk-through at the end of the installation. We were not given a demonstration of how the windows worked. I (Gloria) did ask for them to look at the caulking on each of the windows. The assistant had done a poor job of this and had touch-up his work. At the end installation, the lead guy gave us two papers. One was for final payment and the other was evaluation. My husband was quite considerate on the evaluation. Did not feel comfortable with the installer asking for payment. The company needs a better system for payment.

3) We were told windows would be ready for installation 12-14 weeks after the complete measure. We got a call from Tyrone (Warehouse Manager) telling us windows were in on December 16 and he needed payment (2nd installment). Tyrone wanted to do installation right before Christmas and we couldn't allow this because of holiday guest. Tyrone indicated we would be charged a warehouse fee, if the work wasn't done immediately. Tyrone was very disrespectful during the conversation, even telling me not to get my "blood pressure up". We spoke with a lady (customer service) in regards to our conversation with Tyrone. Tyrone later called an apologized for his rudeness. It appears that your company has significant problems with customers ordering windows and failing to pay. Some of your representatives have the weakest customer service skills when trying reach out for payments.

For the amount I paid to have my windows installed I should not have had any problems the windows downstairs were all not staying up and when I called you all I was told to have them all checked due to if you had to come back out it would be a charge

Don’t think cost justifys performance or value.

Trim and sills were supposed to be taken care of and then it never happened, despite having the conversation at the time of sale. The rude lady on the phone then had the never after the fact that it wasn’t in writing even though it was by her very own admission. Absolutely horrible customer service. I will NEVER do business with Universal Windows again.

I love my windows and door

The windows look wonderful we’re MOSTLY happy with them but communication was the absolute worst and I would not mention this company to others.

The balance is nothing of what my husband and I were quoted. We are paying more money back then we were supposed to. Very disappointed with universal windows.

Sales consultant was wonderful and installation was a breeze.

Terrible install job. Caulk everywhere but where it needs to be. Customer service will not return a phone call or email.

We had no issues at all with our window purchases, or installation of the windows. I would use again if needed.

Professional, courteous and SME. Good job @

Quoted us a price for windows that they eventually could not make. The salesman should have known if they could make those windows or not.

Most definitely!! Really impressed with the work and courtesy shown to and the respect for our home!!