It is frustrating we had to decide immediately whether we wanted a covered patio. We asked if we could include covered patio 2 days later and was told no. Permits had not even been submitted. We signed our contract the beginning of July and permit has yet to be approved. Would appreciate some status updates. Jeanne (sp), our design consultant was amazing.
There were many opportunities for Richfield to excel. They failed at every turn with a lack of communication being #1. $5000 towards closing doesn’t cover the expenses incurred due to communication issues.
Design Professionalism - Design Center staff have been awesome.
Employees - Tim and Jerod are good to work with. They know their stuff.
Construction Favorites - Being able to see our progress easily.
Sales Associate Communication & Attentiveness - Toran was fantastic. He was a good communicator and kept us updated throughout the process. Plus he is a really nice guy.
Design Studio & Selections - The process as smooth and easy. the added help and suggestions were very helpful.
Areas Of Satisfaction - Quality of construction.
Construction Favorites - Being able to see the progress
Areas Of Satisfaction - Building of the Home process was great.
At this point no. I am very unhappy with a couple of things not getting fixed in my home yet. The fact that so much was done poorly initially by the contractors, is also very concerning. It makes me feel like Richfield is out to make a buck, and the top priority is not to get competent contractors in to build the house.
Additional Comments - Sharla has been so helpful in answering all of my questions. I am an out of state buyer, and having her being so kind and responsive, has meant a lot to me! Thank you!
Sales Associate Community Presentation - Jessica has been fantastic!
Sales Attentiveness - Jessica always responds and answers calls, texts and emails
Sales Communication - Jessica has bern very attentive and supportive
Employees - Jessica has been fantastic
Additional Comments - Jared dud an excellent job in the pre drywall meeting
Sales Associate Communication & Attentiveness - Jessica was amazing!
CM Professionalism - Tim is very knowledgeable
Areas Of Satisfaction - Richfield Homes met my expectations with communication throughout the entire process. We appreciated that.
Recognized Excellence - I would like to recognize everyone for their exceptional service. They were awesome and great throughout the buying process.
Design Favorites - My favorite part of the design is the kitchen.
Recognized Excellence - I'd like to recognize Katie and Laura. They were the ones I dealt with primarily.
Additional Comments - I'm very pleased with the home, their professionalism, and the quality of the build.
This rating is due to the owner, William.
Construction Favorites - Watching the whole process
Design Favorites - Designing the exterior of the house has been a blast. Loved working with Jeannie on all the design options.
So far everything about this process has been easy and exceptional. Everybody communicates fantastic and I love the quality of the house so far.
Construction Favorites - Communication!!!
Overall Experience - Nothing they have been outstanding
Additional Comments - We are so excited to be in our new home
Construction Favorites - The communication and updates
Additional Comments - Everything has been smooth so far and going well. We appreciate everything everyone during the process has done for us thus far.
Construction Manager Professionalism - Tim has been completely professional with all of our interactions.
Construction Manager Communication - Tim always keeps us informed.
Construction Manager Commitments - I feel that Tim is looking out for us and making sure all work is at or above standards.
Homeowner Guide - The site plans and the information in the spreadsheet about what we ordered were helpful to be able to go back and do research.
Additional Comments - Everybody that I dealt with seemed to be open and listen to everything I had to say. They were professional and took care of everything within the timeline
I love the floor plans available. The sales associate has been great.
Areas Of Satisfaction - Rick has been very communicative with us post possession on issues and sales manager was professional and responded in a timely manner with the info she was provided with.
Design Professionalism - Absolutely loved how hands on and friendly she was through the whole appointment.
Design Favorites - My favorite part is the Cabinets and the counter tops I believe that they flow very nicely together and the design studio did a fantastic job helping us pick out the colors.
Super smooth, the team has kept us apprised of everything. Katy and Trent are wonderful!
Included Features - Richfield’s included features and even flooring in various areas are much more family friendly and require less changes than other builders. For example, solid surface throughout main floor. KB makes their buyers pay to offset tiles or change grout or even paint colors which is crazy! Richfield builds in reasonable choices to make it feel more inclusive.
Construction Favorites - Watching the progress when we drive by!
Overall Experience - Super smooth, the team has kept us apprised of everything.
Additional Comments - Katy and Trent are amazing!
Areas Of Satisfaction - They were able to get the home ready right in time for closing.
Recognized Excellence - Sharla did an amazing job communicating with us. As well as Trent did a good job maintaining the job site clean and safe.
Recognized Excellence - Jessica, Tim and Jared get 5 stars.
Construction Favorites - Seeing the home being built through each step.
Buying a new-build home was a new experience and I have enjoyed it so much. Richfield has made this exceptionally easy and exciting throughout the entire process.
Construction Favorites - Pre drywall walk thru… seeing the home really take shape
Sales Associate Communication & Attentiveness - Sharla was excellent throughout my home buying process. She has also continued to help support me through great communication after closing with a challenge with the internet provider
CM Communication - Both Steve and Trent were very helpful with communicating about my home… I feel that they were each professional and brought some humor with construction process and completion….things that could typically be a bit mundane
CM Professionalism - Yes they helped me feel comfortable in my new home
Employees - It’s been a wonderful experience!
Problem Resolution - Really great response to a couple items prior to closing. I appreciate the effectiveness and response
Workmanship (Closed) - It’s a beautiful house!
Areas Of Satisfaction - Pre- drywall walk thru and orientation were informative and great! I’ve been so pleased working with everyone!
Recognized Excellence - Wow I feel all the staff have been exceptional!!! I loved working with Sharla, Trent, Steve, and Andre throughout different moments in the process. I also greatly appreciate the closing team (Amy) and also have appreciated support with TDS challenges from Sharla and Loni post closing. Oh and Rick with Warranty had quick response to help with 2 issues ( that may not have actually been issues haha. )
Additional Comments - You all are great and I’m so happy with my experience and of course my new home
Very friendly and helpful
CM Communication - Steve was always ready to explain and help when needed.
CM Professionalism - Steve and Trent explained everything - showed patience when I didn’t understand something immediately.
Condition of Home - It was very clean.
Construction Favorites - The pre drywall walkthrough. And the email updates are definitely good to get.
Areas Of Satisfaction - I liked that items at closing that still needed to be addressed were added to the warranty portal, and I like the idea of the 45-day Warranty meeting to go over items.
Recognized Excellence - Steve (construction manager). He was very helpful and professional, and now that I have moved in, I see him around the neighborhood working a lot of hours on other houses early morning into evening hours.
Hands down, a wonderful experience so far!!
Sales Communication - Meghan McKee has been excellent!!
Sales Associate Responsiveness - Meghan McKee makes herself available anytime we need her. She goes above and beyond!
Construction Favorites - Watching the progress, we are just so excited!!
Construction Process Enhancement - The entire team has been terrific!
Overall Experience - We have loved every step of the way. We have met many members of your team, each one has been great, kind and so professional. Thank you!!
Sales Associate Communication & Attentiveness - Megan did very well. She made us feel like a valued customer.
Recognized Excellence - I would like to recognize Megan for her exceptional service. She worked diligently with us on the project. I would choose to work with her again. I would like to recognize Matt for his exceptional service. He was very open and candid with us about anything we communicated with him about.
Additional Comments - They make a good-quality product.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Richfield Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys