Quality home good sales experience. Great house. Awesome after sales support and service.
I had a great experience building with Richfield and I would recommend them to other people looking for new construction.
Overall very disappointed with the way my townhome was built.
I would like to see better quality building material used than just the bare minimum and an option for a better air and water sealed house, better windows, spray foam for air seal.
Recognized Excellence - Jim Harryman is a master homebuilder who does not let any detail go unnoticed. We feel strongly that Richfield owes a great deal of its success to construction managers like him and Mike Edelen. The care that they took to make sure our house was built well pays dividends for us as homebuyers, as well as saves Richfield a great deal in warranty expenses. Also, we were very impressed with Bradley Clark in the warranty department. He did our 45 day warranty walkthrough with us - he is extremely knowledgeable, thorough, and he treated us and our home with a great deal of respect.
Recognized Excellence - I would like to recognize Jake Tompkins and Lannie Meyers for their exceptional service.
On Time Delivery - They finished ahead of the projected closing date.
Areas Of Satisfaction - Lannie is amazing from start to finish. Always super friendly when I see her in the neighborhood
Recognized Excellence - Everyone I've dealt with at richfield has been professional and courteous.
Recognized Excellence - Brian went above and beyond to make this happen. He's a great guy.
This was our first new home purchase and, as such, have nothing to compare it to. That being said, the overall process was not a necessarily enjoyable one. The personnel at the Sales office flat out lied to us a couple times (just sales tactics, I'm sure, but inappropriate just the same). The model homes look flawless, however, the actual homes leave a lot to be desired. We've found so many issues with craftsmanship in the first 45 days that we're truly concerned what the next year will bring.In talking with friends/family who've used other builders, this sounds like it's par for the course.
Areas Of Satisfaction - Richfield met the building deadline they had set, Tim Blair and Bradley have been shining examples of customer service.
I think the main problems were getting little details fixed. I have had people in and out of my house for the last three months, and there is still a list of items that need to be completed.
We're very happy with our new home and the service they provided. If there was an issue, they corrected it promptly.
Areas Of Satisfaction - We are very happy with the finished product. We had some issues with financing and they hung in there with us. There was never any question that they were in this with us. We were able to get it straightened out and purchase our home.
Areas Of Satisfaction - We really enjoyed working with Shelbie and Jim throughout the whole building process. They made the process fun and we are loving our new home!
Ive referred multiple agents/clients to Richfield.
Recognized Excellence - Bryan Kaputsa is amazing. He was so helpful and attentive throughout the entire process. He even stopped to check on us after closing when he would see us in the neighborhood and ask how things were going with the home.
The company is amazing to work with. Brian was a great to work with. I apricated Brian and Jessica.
Additional Comments - Overall this was a great experience.
Design Studio & Selections - The design studio process was very efficient, but allowed us time to make decisions. Very happy with the process.
Warranty - I have been able to reach out to Chantel and get immediate support and help with my warranty questions.
Improvement Suggestion - Richfield Homes was very communicative, so I do not really have any areas to suggest improvements.
Overall Experience - We have enjoyed working with all our Richfield Team!
Areas Of Satisfaction - The warranty work has been easy to schedule and the contractors have been very courteous and efficient
Additional Comments - Overall it was a good experience, I was a first time home buyer.
Waiting for process to be completed
From the first moment that I toured a home in the final phase of construction to signing the contract, making design choices, doing the final walk-through, and moving in has been a seamless exciting experience! The level of craftsmanship in my home exceeds that often found in new construction.
Richfield Homes is an average builder and the house that we bought seems basically sound. There are some minor design defects that we had to fix after we moved in and the first year has been ok as we are getting used to the house.
This is the best place I've lived in in the 63 years I've been on this planet. It's awesome.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Richfield Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys