This was not a good experience for us.
They started this project just before this COVID-19 crap started. But they continued to finish the job. They did my windows and siding. I job well done. Just a couple of miscommunications. But at the end all was good.
I have never used this kind of service before, but I am so happy with the workmanship they done onn my home. I would recommend them to anyone.
Workmanship and product quality is excellent. My only complaint was the contractor bringing his German shepherd to my house without asking me first.
Product Installed - Metal roof and siding
Areas Of Satisfaction - It was quality product completed in a timely manner. Scott ALWAYS responded to my phone calls and emails, usually within a couple of hours.
Current Referrals - I referred Residential Renovations to my insurance agent and my son.
Recognized Excellence - Yes, Walter. He was so kind and professional.
Additional Comments - I am very satisfied with all of the completed projects. I was also impressed with howThe men cleaned up the job site every day.
The job crew were very polite and hard working.
Areas Of Satisfaction - The roof looks great
Current Referrals - Several neighbors have talked about it and I will refer them to you
Recognized Excellence - Do not remember names they were all very nice
Areas Of Satisfaction - Their communication was top notch!
Recognized Excellence - Scott Spratt was outstanding!
Areas Of Satisfaction - Love the materials and workmanship and design.
Areas Of Satisfaction - They did a great job on my roof and gutters
Current Referrals - Yes, my neighborhood is aging and I am promoting you in my neighborhood.
Recognized Excellence - Everyone did great
I had a very successful experience with residential renovations.
Areas Of Satisfaction - the work men were very polite and clean.
Recognized Excellence - Tom Neisweinder.
Areas Of Satisfaction - All
Product Installed - operable pergola. Very nice,all very strong aluminum.
Areas For Improvement - None they did a great job!!! :)
Areas Of Satisfaction - Friendly great staff and the work was awesome !!!! :)
Recognized Excellence - Tom, he work great. Scoot the whole crew DoD awesome !!!! :)
Additional Comments - Awesome. I am glad that I chose them. My work on the house was ???? and the treated me well has a customer!!!
Once I paid in full, they would not answer my calls. Cleanup poor. Did not complete job as promised. I won't ask them to install windows after the poor roofing job. A company is only as good as it's laziest employee.
Areas Of Satisfaction - The finished product looks great. The crew was very friendly and nice.
Recognized Excellence - I thought that Mike, Ray and Nick were very friendly.
Recognized Excellence - The construction workers, Gary and his partner (can't remember his name)
We were highly satisfied with the transaction from beginning to end. Would definitely buy from again and highly recommend them to anyone.
Areas Of Satisfaction - Very professional and all work completed as scheduled.
The crew assigned to the job could not speak English therefore we could not relate our concerns. They destroyed a weather vane and tried to hide the parts, broke the tail lights on my trailer and license holder. The trim around the barn windows was destroyed and the fifty year shingles are falling off after a couple of months. We paid fourteen thousand two hundred dollars thinking we would get a quality job but we were sadly mistaken. I would not recommend Residential Renovations as a company to do business with. Also, the replacement weather vane is at this time lying on its' side on top of the barn. We are waiting for required repairs.
Areas Of Satisfaction - We really appreciated the prompt scheduling and installation of our roofing. As we had several areas that were leaking. We felt very valued by Residential Renovations as the care their staff took to skillfully complete the repair and installation our new roof.
Recognized Excellence - I really would like to thank Scott for caring about our home as much as we do! For working around our schedules and for taking care of everything as quickly as possible!Also we appreciate the gal on the other end of the phone who coordinates dates and schedules, she is so pleasant and helpful. Many thanks.
Areas Of Satisfaction - Very knowledgeable workmen with excellent materials.
Areas Of Satisfaction - Everything was done as described. They were even able to come sooner than originally planned.
Repeat Business - My project was split into several parts as I cannot financially afford to do it all at once. The next step is to get my porch done along with an roof repairs on that section. As long as they can continue to work with my schedule I am ready to get the estimate.
Additional Comments - The ability and willingness of this company to work with someone that desperately needed work done but doesn’t have the credit score for a loan was the deciding factor. They were not pushy, answered all of my questions, and treated me with respect.
Recognized Excellence - Al and the other installers.
Schedule - The deck was able to be built a month earlier than scheduled
Areas Of Satisfaction - Windows. Look great and can already feel the difference in the house
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Residential Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys