The folks who perform the work are very nice, and the workmanship is high quality when it's completed. Getting to the point of having work scheduled, signing agreements needed to start work or after work is completed, and even paying is a frustrating and slow process. Until they get better organized and have better communication skills, expect many phone calls and emails to try to coordinate things, and expect to be able to turn on a dime to "schedule" work with only a day or two of notice.
We had a previous experience with the same type of issues some years back. The company that did the work at that time, I would never recommend anyone to use that company. They did not do a very good job in any aspect. Rainbow did a fantastic job. Thank you.
From the initial survey of the job to the completion, it is one of the most organized and best performing companies I have ever used.
The product is wonderful and the staff who installed it were professional and kind.
It was impossible to get a hold of the sales person. I actually thought he might have died or quit the company. They left a bunch of nails in my yard. I don't think they even attempted to pick up. However, they came over with a magnet right away after I complained.
Working with Kohler Bathroom Design Service is an easy and cost effective way to take all of the concepts, notes, measurements and pictures that represent our ideas for remodeling and transform them into more practical, actionable forms. In our case, we've discovered that walking through the process... more
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