The folks who perform the work are very nice, and the workmanship is high quality when it's completed. Getting to the point of having work scheduled, signing agreements needed to start work or after work is completed, and even paying is a frustrating and slow process. Until they get better organized and have better communication skills, expect many phone calls and emails to try to coordinate things, and expect to be able to turn on a dime to "schedule" work with only a day or two of notice.
We had a previous experience with the same type of issues some years back. The company that did the work at that time, I would never recommend anyone to use that company. They did not do a very good job in any aspect. Rainbow did a fantastic job. Thank you.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rainbow International of Des Moines as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys