The people I met in the beginning from Protek were great. Everything went o.k until the last guy came to do the work. The work began and it was not happening like I was told.
They did everything they said they were going to do.
Please, take a look at my complaint or review at the Better Business Bureau website.
Protek advertisement should reflect services rendered. Protek is truly not a 24 hour water restoration company. Protek deceived me and my insurance company.
Protek should try to resolve issues with customers rather than interest in payment only, especially if they know the customer is dissatisfied with services rendered.
Protek should allow customers 30 days from service completion date, without harassment.
Protek should have proper staffing on hand or allow another company to take the job.
Protek should not cause further harm to it's customers.
Protek shouldn't send one employee when the job is "big" and arrive to a job with no equipment on hand and stating they'll come by tomorrow with equipment and other employees.
Protek primary interest shouldn't be to get customers to sign contracts forms for direct payment authorization and completion of service upon initial arrival... without equipment, thus, no intent to start service that night, and not enough employees to get the job done. (This happened on day #1 and day #2.)
Protek negligently caused damage to my walls, floors, and furnishings then requested a contract to repair the furniture and to move the contents.
Protek priority should shift to a job done well, customer satisfaction, and causing no harm instead of focusing on collecting payment before services are rendered, collecting as much revenue as possible, and by any means possible.
Protek negligence, malfeasance, and malpractice caused additional stress and hardship to an already difficult situation.
Protek should be made aware that such business practices is unacceptable.
Even though Protek didn't provide me with 24 hours a day, 7 days a week service as advertised and I'd already enclosed the losses sustained from work performed by Protek in my initial complaint and review, I would like to include something similar to the sentence below to keep my complaint active and possibly create a better experience for future Protek customers.
Due to the nature, damage, hardship, inconvenience, poor job quality, and loss sustained from the work performed by Protek, I'm requesting that you add "refund" or "bill adjustment" for the full amount to the resolution section of my complaint.
Lastly, when you transferred our called to your supervisor, he didn't answer so I left a message with my name, number, nature of my call, and my case number. I didn't catch his name on the recording and I don't have his extension so I'm not able to make a direct call to his number. (Less)
Wish I would’ve picked a different company. Please do your own research.
I think the company did an excellent job, we worked well together, and they were very professional.
Protek has the nicest employee's that I have ever encountered. They were very caring and sympathetic to my situation.
They are reliable, responsible, and responsive.
They never intended to do all of the work. However, waited until the last minute to tell me I needed to do the flooring myself. I am still feeling I got shorted $100 in the reimbursement process but I can't prove it. I told my Insurance company to never use them again.
Protek was absolutely awful. Their customer service was atrocious, they dented my walls, dented my property and loss some as well. Do not give this company your business.
They were very professional and they were on time.
The staff sent to remove flooring and put up the humidifiers. However, the office staff did not know anything. They asked me for paperwork that I signed for them several times on the course of weeks. It was extremely irritating.
We have used them twice. We did a house and a workshop. Both times they were on time and completed the job perfectly and they both look great.
I think they did a great job. I was happy with the results!
Incredibly professional. ProPainting and Remodeling is responsive, responsible, and easy to work with. I strongly recommend. ProPainting and Remodeling is my go-to for home improvement from here on out! I have referred the company to others who have also been highly satisfied.
All of my neighbors are very happy with it. A guy that was doing some other work for me said it was a very good job. I agreed to let them put a sign in my yard, but they haven't yet. They can still put that sign in my yard for advertising.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Protek as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys