Due to staff changes, construction delays, change order errors, I would not recommend them.
It was a great experience there was a slow down due to water but overall we are satisfied.
A beautiful pool was built but we had a lot of problems during the construction. Tiles were broken that were never fixed even though they promised to fix them.
GREAT COMPANY WITH EXTRAORDINARY EMPLOYEES. THEIR SUBCONTRACTORS WERE PROFESSIONAL AND DID AN OUTSTANDING JOB WIN PERFORMING THERE RESPECTIVE RESPONSIBILITIES.
Areas For Improvement - PPS was excellent and any issue that I had was repaired or addressed on the spot!
Areas Of Satisfaction - The pool design process is amazing!
Likely To Recommend - I have already.
Areas For Improvement - The only area was I did not know they were coming. They did a fine job, I just would have liked to have been notified that they were coming. I saw the repair work just as I was walking by one day.
Areas Of Satisfaction - We appreciated that when I called, they didn't balk or hesitate. They simply put me on their repair list, ordered the materials, and came out to do the work.
Recognized Excellence - I would like to recognize the installer.
Really happy with it! It's a beautiful pool.
Premier Pools & Spas of Dallas did an awesome job. Matt did a really good job from beginning to end. Eugene was great. They were very on top of what they were doing and when they said they were going to do something they did it. I am very very satisfied with Premier Pools & Spas of Dallas .
Areas Of Satisfaction - The construction supervisor kept everyone on track and answered all of our questions
Areas Of Satisfaction - I was most satisfied with Shawn. He was super helpful!
Recognized Excellence - My supervisor Shawn was super helpful! Erin was also very helpful!
Areas Of Satisfaction - I was most satisfied with them designing the pool around what we asked.
Recognized Excellence - I'd like to recognize Mike Rybnikar.
I already have!
Likely To Recommend - I already have!
Areas Of Satisfaction - I was most satisfied with the timeframe because it was shorter than I expected.
Recognized Excellence - I would like to recognize Nick and Sean!
Areas Of Satisfaction - they helped me navigate a difficult situation with my home builder and saved me from being ripped off for thousands of dollars.
Recognized Excellence - Shawn Garrison
Areas Of Satisfaction - Communication was great. We were kept informed. The supervision was great.
Recognized Excellence - Entire team was exceptional.
Areas Of Satisfaction - Construction, money spent and what you get. Direct communication with superintendent, so accessible. Aaron great. Jacob and Travis very receptive
Our pool design is very unique and we love the attention to detail provided.
Recognized Excellence - Mike, Diane and Shawn
My wife and I have never had a pool but we were in the position financially to do this now. Shan Johnson came out and gave us a run down of what it entailed. I had something in my mind that I wanted and most of what I have seen are dimensional but I wanted more of a nature setting. This gentleman came out and got started. They finished a week early and it was absolutely beautiful. I never seen anything like it before!
Areas Of Satisfaction - After the pool was built, Mike told me as soon as he was done, he instructed me about the salt water pump. He told me that the process doesn't stop at the end that if they need anything at all that they can contact us. We have actually contacted them three times since. The customer service is awesome and they are so neat! It was just perfect!
Current Referrals - I have referred people to them! I gave them my number to use for referrals and several people have called me.
Recognized Excellence - Shan Johnson was incredible! Mike was great. James did the landscaping and it was nice! The three of them together were so wonderful! We were thrilled to death afterwards!
Additional Comments - If anyone out there comes in contact with someone that needs a pool, they can contact me. I would be more than happy to talk to them. They do good quality work and the follow up is great. They worked so hard to make it so gorgeous. I have never seen a pool that looked so beautiful!
Areas Of Satisfaction - I was most satisfied with our project manager who was great, and that the product itself was quality.
Recognized Excellence - I would like to recognize Shawn Garrotson for their exceptional service.
Areas Of Satisfaction - I was most satisfied with the quality of design and my construction manager doing a superb job.
Recognized Excellence - Shawn, my construction manager did a tremendous job.
Excellent quality and workmanship; staff was very professional, helpful, and friendly.
Areas Of Satisfaction - Meeting and interacting with the staff and subcontractors; building with a relationship with them as they worked.
Recognized Excellence - Aaron Baerwaldt
Additional Comments - Great Job. Very please
They were awesome, using quality materials and doing excellent work. As we moved forward, they encountered someone problems, but were excellent in working through issues that came up.
Areas Of Satisfaction - Excellent level quality materials and work. The pool is spectacular. The contractors showed great professionalism and communication. He was not afraid to approach us when there were problems and we worked through them.
Recognized Excellence - Sean was great to work with.
I was very satisfied. They did what they said they were going to do. They took my ideas of what I wanted for my backyard and came back with something that was really good. They did a really nice job for me.
Quality Of Materials - I have had people stop and take pictures of my pool. I have referred a buddy of mine in Heath and he bought a pool from Premier as well.
Likely To Recommend - I already did. I was very satisfied. They did what they said they were going to do. They took my ideas of what I wanted for my backyard and came back with something that was really good. They did a really nice job for me.
Areas Of Satisfaction - I was most satisfied with communication. Every step of the way I knew who was coming, what they were doing, and when they were coming. I knew the payment installments and knew exactly what was due when. I had the project manager's cell phone number and he always answered or called me back as soon as he could.
Recognized Excellence - I would like to recognize Shawn, my job site guy and Aaron who has been really good with the warranty with the lights. He came out and fixed those and was really good. Shawn was my project manager and was awesome with communication. If he saw something that was not right he adjusted it right away. He was Johnny on the spot.
Areas Of Satisfaction - With the communication and the end product.
They were helpful and took care of our needs after the pool was built. We are very pleased with the pool!
Areas Of Satisfaction - I was most satisfied with the response time after the pol was build on any concerns we had.
Recognized Excellence - I would like to recognize John, Deborah, Erin, and Jacob for their exceptional service.
This is because of the repair issue.
Areas Of Satisfaction - I was most satisfied with the build and that it was on time. They got it done on time even with the bad weather!
Recognized Excellence - Sean, who was in charge of the build, provided exceptional service.
The team at Fresh Coat is awesome. They are prompt, professional, kind and do a quality job!Thanks to allDee
They have quality service and are very professional.
â€œThe work by ICS has been outstanding in every regard.We appreciate your professionalism, and completed projects on time and within budget.
They were very professional and did quality work.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Premier Pools & Spas of Dallas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys