Due to staff changes, construction delays, change order errors, I would not recommend them.

It was a great experience there was a slow down due to water but overall we are satisfied.

A beautiful pool was built but we had a lot of problems during the construction. Tiles were broken that were never fixed even though they promised to fix them.

GREAT COMPANY WITH EXTRAORDINARY EMPLOYEES. THEIR SUBCONTRACTORS WERE PROFESSIONAL AND DID AN OUTSTANDING JOB WIN PERFORMING THERE RESPECTIVE RESPONSIBILITIES.

Areas For Improvement

Areas For Improvement - PPS was excellent and any issue that I had was repaired or addressed on the spot!

Areas Of Satisfaction

Areas Of Satisfaction - The pool design process is amazing!

Likely To Recommend

Likely To Recommend - I have already.

Areas For Improvement

Areas For Improvement - The only area was I did not know they were coming. They did a fine job, I just would have liked to have been notified that they were coming. I saw the repair work just as I was walking by one day.

Areas Of Satisfaction

Areas Of Satisfaction - We appreciated that when I called, they didn't balk or hesitate. They simply put me on their repair list, ordered the materials, and came out to do the work.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer.

Really happy with it! It's a beautiful pool.

Premier Pools & Spas of Dallas did an awesome job. Matt did a really good job from beginning to end. Eugene was great. They were very on top of what they were doing and when they said they were going to do something they did it. I am very very satisfied with Premier Pools & Spas of Dallas .

Areas Of Satisfaction

Areas Of Satisfaction - The construction supervisor kept everyone on track and answered all of our questions

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Shawn. He was super helpful!

Recognized Excellence

Recognized Excellence - My supervisor Shawn was super helpful! Erin was also very helpful!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with them designing the pool around what we asked.

Recognized Excellence

Recognized Excellence - I'd like to recognize Mike Rybnikar.

I already have!

Likely To Recommend

Likely To Recommend - I already have!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeframe because it was shorter than I expected.

Recognized Excellence

Recognized Excellence - I would like to recognize Nick and Sean!

Areas Of Satisfaction

Areas Of Satisfaction - they helped me navigate a difficult situation with my home builder and saved me from being ripped off for thousands of dollars.

Recognized Excellence

Recognized Excellence - Shawn Garrison

Areas Of Satisfaction

Areas Of Satisfaction - Communication was great. We were kept informed. The supervision was great.

Recognized Excellence

Recognized Excellence - Entire team was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Construction, money spent and what you get. Direct communication with superintendent, so accessible. Aaron great. Jacob and Travis very receptive

Our pool design is very unique and we love the attention to detail provided.

Recognized Excellence

Recognized Excellence - Mike, Diane and Shawn

My wife and I have never had a pool but we were in the position financially to do this now. Shan Johnson came out and gave us a run down of what it entailed. I had something in my mind that I wanted and most of what I have seen are dimensional but I wanted more of a nature setting. This gentleman came out and got started. They finished a week early and it was absolutely beautiful. I never seen anything like it before!

Areas Of Satisfaction

Areas Of Satisfaction - After the pool was built, Mike told me as soon as he was done, he instructed me about the salt water pump. He told me that the process doesn't stop at the end that if they need anything at all that they can contact us. We have actually contacted them three times since. The customer service is awesome and they are so neat! It was just perfect!

Current Referrals

Current Referrals - I have referred people to them! I gave them my number to use for referrals and several people have called me.

Recognized Excellence

Recognized Excellence - Shan Johnson was incredible! Mike was great. James did the landscaping and it was nice! The three of them together were so wonderful! We were thrilled to death afterwards!

Additional Comments

Additional Comments - If anyone out there comes in contact with someone that needs a pool, they can contact me. I would be more than happy to talk to them. They do good quality work and the follow up is great. They worked so hard to make it so gorgeous. I have never seen a pool that looked so beautiful!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with our project manager who was great, and that the product itself was quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Shawn Garrotson for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of design and my construction manager doing a superb job.

Recognized Excellence

Recognized Excellence - Shawn, my construction manager did a tremendous job.

Excellent quality and workmanship; staff was very professional, helpful, and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Meeting and interacting with the staff and subcontractors; building with a relationship with them as they worked.

Recognized Excellence

Recognized Excellence - Aaron Baerwaldt

Additional Comments

Additional Comments - Great Job. Very please

They were awesome, using quality materials and doing excellent work. As we moved forward, they encountered someone problems, but were excellent in working through issues that came up.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent level quality materials and work. The pool is spectacular. The contractors showed great professionalism and communication. He was not afraid to approach us when there were problems and we worked through them.

Recognized Excellence

Recognized Excellence - Sean was great to work with.

I was very satisfied. They did what they said they were going to do. They took my ideas of what I wanted for my backyard and came back with something that was really good. They did a really nice job for me.

Quality Of Materials

Quality Of Materials - I have had people stop and take pictures of my pool. I have referred a buddy of mine in Heath and he bought a pool from Premier as well.

Likely To Recommend

Likely To Recommend - I already did. I was very satisfied. They did what they said they were going to do. They took my ideas of what I wanted for my backyard and came back with something that was really good. They did a really nice job for me.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with communication. Every step of the way I knew who was coming, what they were doing, and when they were coming. I knew the payment installments and knew exactly what was due when. I had the project manager's cell phone number and he always answered or called me back as soon as he could.

Recognized Excellence

Recognized Excellence - I would like to recognize Shawn, my job site guy and Aaron who has been really good with the warranty with the lights. He came out and fixed those and was really good. Shawn was my project manager and was awesome with communication. If he saw something that was not right he adjusted it right away. He was Johnny on the spot.

Areas Of Satisfaction

Areas Of Satisfaction - With the communication and the end product.

They were helpful and took care of our needs after the pool was built. We are very pleased with the pool!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the response time after the pol was build on any concerns we had.

Recognized Excellence

Recognized Excellence - I would like to recognize John, Deborah, Erin, and Jacob for their exceptional service.

This is because of the repair issue.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the build and that it was on time. They got it done on time even with the bad weather!

Recognized Excellence

Recognized Excellence - Sean, who was in charge of the build, provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was probably most satisfied with the communication. They kept me up-to-date as to the progress of the pool which left me without any questions. If I had a question, I would call them up and they would answer right away.

Current Referrals

Current Referrals - I already submitted that to Premier Pools & Spas. One of my friends started construction with them.

Recognized Excellence

Recognized Excellence - The pool supervisor, Sean, provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was done in a timely maner, and was done on schedule.

Recognized Excellence

Recognized Excellence - Both Hunter Beetham, did and excellent job, making sure everything was done on schedule, and that we were satisfidy , Eugene Kovach was on the job to make sure everybody knew what we wanted done, and done on time!

Additional Comments

Additional Comments - I would recommend Premier Pool, to anyone looking to put in a pool!!!!!!!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The level of communication..

Recognized Excellence

Recognized Excellence - Aaron and Sean have been both professional and responsive to issues that arise. They continue to meet expectations in regard to warranty issues and are very easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Project manager. Shawn communicated and took care of everything very well

Recognized Excellence

Recognized Excellence - SHAWN

Areas Of Satisfaction

Areas Of Satisfaction - GM Gene was really easy to work with

Recognized Excellence

Recognized Excellence - Thomas Sales, Gene GM, Aaron Customer service

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and quality.

Recognized Excellence

Recognized Excellence - Mike continues to be available even 5 years after my pool was built. Evan is drawing up beautiful new plans.

Areas Of Satisfaction

Areas Of Satisfaction - The service was unbelievable. They made me feel 100% comfortable being a first time pool owner. They were always available for questions and even stopped by to help me answer questions.

Recognized Excellence

Recognized Excellence - Mike Ribnikar, I cannot begin to tell you how important Mike was to my overall experience. His attitude and support is probably the biggest reason I would 100% recommend Premier Pools & Spas

Sales Knowledge

Sales Knowledge - James was sooooooooo good at design and understanding my desires and budget issues.... amazing!

Professional & Organized

Professional & Organized - never left me hanging during the entire process!!... Support was very important to me... and they delivered!!

Installation Crew

Installation Crew - fast, efficient and knew exactly what they were supposed to do

Areas Of Satisfaction

Areas Of Satisfaction - design sold me right off.... price matched what I wanted....more importantly, they gave me the confidence to actually "pull the trigger" to start this project... that I wasn't "alone" in this and they would assist me all the way.... and they did!!

Current Referrals

Current Referrals - Yes.... I have referred one already and have another pending :)

Recognized Excellence

Recognized Excellence - All of them!!! From CEO to pool management, to pool building, to tile guys, to patio guys, to chemcal start up guys.... no one left me helpless at any time.... and that meant everything to me!!

Additional Comments

Additional Comments - My pool is more than I ever dreamed!!... and I have planned this pool in my mind for 15 years!! I wish I had done it 10 years ago..... I would certainly do one again with Premier Pools... and I just might... :)

Areas Of Satisfaction

Areas Of Satisfaction - No other pool company offered a 3 year warranty. I chose PPS because of the warranty, and the fact that they listened to what I wanted and designed it by my description, not their own!

Current Referrals

Current Referrals - I refer all of my friends, family & clients to PPS.

Recognized Excellence

Recognized Excellence - Mike Rubnikar! He always responds when I have a pool need! He is clean cut, professional, very informative & friendly. That is why I refer him!