The team that came out to install my windows and doors were lovely. Everyone was super professional, on time, and they were respectful of my property. I'm happy with the appearance and quality of the windows in particular.
Terrible communication from the office to the customer...2 jobs were delayed a day after we were told how reliable the installation would be..were told a representative was sick when he actually had babysitter issues...
In some areas, more emphasis on quality than speed In getting done.
The new front door and back door were installed perfectly. They look great!
Quality products and effective communications.
Power has been the most professional and communicative company I have ever worked with, starting with Rachel who introduced me to the company at my door. When I expressed interest, she called the scheduler Justin who exhibited the same professional and courteous demeanor. Then Blake came to inspect the windows and give an estimate. He also gave a very impressive demonstration about heat transfer between different types of windows, proving our current windows were VERY inefficient letting in 87% of the heat ... the same demonstration on Power's windows let in only 1% of the heat! Blake was knowledgeable and informative, with no hint of a high-pressure salesman.
Tone was thorough and detailed in his measurements (all the windows fit perfectly).
Jaime's crew were efficient and courteous, asking questions, answering ours, and they showed an unusually high deference towards our valuable antiques, being careful to not cause damage in the house (which I appreciated!). They worked the entire time. Their confidence is well earned and the experience evident.
Paul, the quality assurance person, came to inspect the job while it was finishing up. He reminded us of the warranty, the finance payments, and more. He was personable and patient, and thanks to his expertise we decided to get another sliding glass door done - purchased the same day.
From start to finish, Power has been the kind of company that all companies should strive to be: experienced, communicative, honest, fair, and efficient ... all conducted with respect and personal interactions.
We will definitely use them on other properties.
While windows seem good, feel the "quality inspector" after installation who claimed to be the boss overplayed his part. He clearly was another salesman. Some windows jambs were left uncovered, and not caught. I guess kudos to the "quality inspector" for getting me to agree to a new front door, but I expect the window jambs to get covered.
Professional staff, good quality products. Fast and efficient installation. The install team took great detail walking off the work area in my bedroom so as to not let dust and debris fly around.
Austin and Adam understood the assignment.
Friendly and Knowledgeable. Fast and the price is fair. This is the second project I have done with Power.
Very professional and accomidating and innovating towards customers.
The framing around the front windows is too wide and stands out aesthetically and looks unattractive.
The customer service snd follow up was outstanding. Very professional throughout the process. We are very happy with our new windows! They are Beautiful!
All of the team very helpful and professional never felt pressured.
Everything went smoothly friendly workers
3.5 stars. The work done was great and we’re happy with the finished product, but didn’t love the sales process. Felt very pressured and left a poor impression in the aftermath. The “follow up” person who came shortly after the window install stayed for 2.5 hours (in the middle of dinner time for our 3 kids) trying to convince and price out new projects and we felt extremely uncomfortable and pressured to make decisions before the price magically changes. Just left a sour taste after that, customers shouldn’t feel pressured into multiple thousand dollar projects.
Sales and installation went great. We then discovered a problem with one of our windows. It was not easy to communicate the problem. It took Many phone calls and a long time to finally get someone to come in and determine the need for a replacement window. We are still waiting for the new window
Very professional, excellent crew on the install.
From start to now, a night mare of "misunderstanding the work scope", horrendous scheduling and job not done as promised!
They had projects started within two weeks. I've decided to go with Power for a full facia and sophet job also.
There were some challenges on communication and scheduling
I felt confident in the crew that installed my windows. They answered questions and were helpful in meeting any problems l encountered.
I've been referring Power Home Remodeling to those who have asked who installed my windows.
Everything was easy and fast
Excellent customer service - courteous, knowledgeable, punctual, efficient.
Have been very satisfied except for a few minor items. These things are suppose to be getting fixed.
Reasonable price, timely installation
Amazing service and product! Can't believe the difference! HIGHLY RECOMMEND!
Exceptional work
The original sales woman seemed knowledgeable and invested. We never heard from her again during this process. Another guy came out to take the same pictures and we never heard from him again. Another man came the day of install, which seemed disjointed.
Process- The slider was installed with care, but nails are visible in the trim. The “J” channel was ripped off of two windows and another was put in with a different color. The crew recycled the “J” channel on our rounded window and when putting it back on, the positioning is slightly off .
Aside from the install, we felt the quality inspection was done with little to no care. He was a hard salesman and we did not appreciate being pressured for more money during this install. My husband did more of the inspection and questioning than this person. He spent a lot of time in his car.
If someone asks me about remodeling I'd tell them about you
Your sales tactics are so invasive. We expressed interest in gutters. That should have taken one hour max. We talked to sales rep for 4 about
I will say you will pay more but it's worth every penny.
It was way too expensive for less than 2 hours of labor. I can’t imagine the materials cost that much.
Power Home Remodeling did a really great job!
Long presentation; gave a price which I thought was high, then gave me a lower price but only if I signed right then. We settled on replacing 13 rather than 28 windows.
They did a great job. They put the new windows in, and they are beautiful.
Power Home Remodeling was quick and delivered what they said they were going to deliver.
The biggest reason was the people. From the cold call knock on the door, to the in home visit, to the follow up measure double check, to the installers they were all engaging and well versed on each of their roles.
They did not follow the instructions that I gave to them. They threw my gutters and downspouts in the trash.
I am definitely likely to recommend Power Home Remodeling to a friend. I was just amazed that Power and their personnel that were here were knowledgeable and capable with what they were doing. They did a spectacular job, and I am very happy with my windows.
I like how my new roof keeps my house cooler during hot weather, and the windows are much better than my old ones. The final total was well below what I was initially quoted. Just plan for dumpsters to be blocking your driveway much longer than you anticipate.
I was very impressed by the quality and the speed of the worka=men, Jonnathan and his team.
You can't make it right. Your problem is that there is not "1" person in charge of overseeing all the work, and there is no accountability by anyone. Way to difficult to talk to someone about the job to be done, or getting ahold of someone.
I like Power's professionalism. They leave the job site clean and secure.
Every one was great. Very thorough and easy to understand.
Excellent material and workmanship. You dad
The windows are great . Keeps the house cooler placing
Great work, did fast
I like the quality of the product.