I will complete the survey when the company has completed the repairs to the damage that was done. I have addressed the damage with the office over two weeks however I have not received any success or follow through as of today.

I haven't really had enough time to fully evaluate everything but I'm already having some issues

Very professional and do the job in a timely manner.

I was quite pleased with all of my interactions with Power. I was particularly impressed with Jason Braun from the Novi office. I will be very happy to recommend Power to others, when the missing lock is installed on my sliding door. The uninstalled lock is the reason I have waited to fill out your survey, as, to me, the job has not been totally completed. Until such time as the job is completed, I am holding off with any recommendations. Even though I have been quite impressed with Power, and their representatives and crew, with the job being incomplete, I will find it difficult to give a good recommendation. If the missing lock is not installed within a reasonable amount of time, then I would not be inclined to recommend Power, as that would be an indication to me that Power is only interested in getting paid for work done, and not ensuring the customer's complete satisfaction once the job has been completed. Once the missing lock has been installed, please send me another survey, at which time I will be ready to make a decision regarding recommending your service to others.

Work quality is excellent, but price is higher than competitive quotes and I did not like the aggressive selling tactics around additional services I had quoted.

Your sales tactics are too pushy. Your representative tried to sell us a new roof we didn’t need.

Overall good job

Poor customer service. Terrible installation process, showed up after expected with not enough people and did not finish until 9pm on a weekday and I have kids. Left glass and debris behind probably because it was dark when they were cleaning up! Trampled flowers in front flower bed. Install manager completely unprofessional and insulting to my spouse. I could go on…

They were very professional, clean, and nice.

We were very satisfied from beginning to end.

Everyone was nice and very professional

People were hardworking

Overall it was a good experience.

They did a very good job. They are very thorough and early.

They did a good job. I wasn't here when they were here, but their work was professionally done. Everything was good.

The first part of the installation was a 5-star experience. The second part was a 2-star.

They were professional, quick, and amiable to work with.

Prompt and open communication, fair pricing and high quality labor.

Send out WorkForce to Meet We Me

I like the convenience of the app for documentation. It was nice to be able to see appointment dates and times.
The workers worked steadily and were respectful of my home. The projects exceeded my expectations! Upon completion everything was cleaned up.

Showed respect for my home and property. Show upon time and started work.

Very neat and professional job by the installers. Inspector did a great job of checking installation and windows for damage.

I would refer people to review the comments on social media so they can see for themselves.

The various teams doing the work for each of our project’s phases were all very focused and competent in their own areas. They were very timely and sensitive to site cleanliness. The ProjectPulse app is a very powerful tool for building and maintaining confidence in the project management and execution.

I will not send my worst enemy to them. There are too many layers of management. I will never deal with a big company like them again. I will deal with the mom-and-pop shop. I am so disgusted with the company.

From the beginning!
‘The salesman will only be an hour or so since someone came last year.’ Wrong! He ‘had’ to remeasure every window. He still tried to show us the videos. The whole appointment took more than 3 hours. The details we discussed were not recorded with no consequence. The color of the capping was not noted clear enough by the salesman, and we are stuck with windows and workmanship that is not at all what we wanted.
We were promised:
- black trim, any custom color would be free
- a front window that you can’t see in
What we got:
- white, extremely cheap looking capping
- forced to purchase film to obscure the front window
- trash strewn around the yard, including many staples and broken glass shards with multiple animals
- trim missing revealing flaking paint that was no exposed previously
- no remedies offered except $2k off of gutters.

They provided good service and resolved any issues immediately.

Overall it was not a bad experience.

Very professional
Finished job very quickly

You get what you paid for. We got quality work. You could probabley get it cheaper but probably not the quality.

Lots of phone calls, pushy sales techniques

Time management can be improved, and teams shouldn't drive off without completing a walk-through of the work.

They were very professional and pleasant, explaining everything clearly, ensuring my satisfaction with the work before leaving, and cleaning up after themselves.

They were easy to work with.

I was not happy with the work done on the attic. I asked for breakdown of cost and they did not provide one. After the work was completed I had someone else come check to see if it was done properly. They said it was but that the attic was not worth the 10k they charged. When I asked for a breakdown they just said the job would cost 10k but it only took them half an hour to do the work.

We used you in the past. If this was the first time we would not use you again. Was a total lack of communication.

It is very expensive, it depends on if the person can afford it. I would warn them about the cost.

Friendly courteous

They were super professional. They did a timely installation. The project was affordable.

Fast and they Cleaned up well

Recommendation to all who wants quality products

Power is a very thorough company that makes sure everything is going the right way from day one.

They were efficient, the team was friendly, and they exceeded our expectations from a timeliness perspective as well.

They were all very friendly and cleaned up everything when they finished.

The salesman, Nick, was great to work with. He worked with me on my main goal to replace my back door, but also looked at quoting a new front door. While here, he recommended gutters, provided a quote and reasoning to have them installed. I said no to the additional items at this time, and he politely accepted my response. The Quality Manager, Kareem, who came to inspect post install, again brought up gutters, but even after I said no, not at this time and even provided an explanation as to why my answer was no, he continued to push this. It felt his main concern was only the door, not was best for the house overall. I had to take a moment to walk away as I was about to ask him to leave my house and contact his supervisor. He left after I came back in and again said no. This almost soured the experience, as everything was going well up until that moment.

Please see response in # 13 below.

It depends on their budget if I would recommend them. They are good, but they are not cheap. It depends on how much someone wants to spend on it. If they have the money, I would recommend them.

Everything.

Great financing

The staff was very informative and gave us a clear understanding. They were courteous and professional.