Very professional and informative

The window installment was quick and professional

Was very impressed with the quality work and speed with which all three projects were done.

Highly recommend from the standpoint of your product and your install team, but need some improvement on the sale side.

Power HRG did what they were paid to do eventually, but it required customer oversight to make sure they were getting the things done that they needed to get done.

They fell short of my expectations with project management. The actual installers, Earthlink, are subcontractors, and they did a great job. I signed up on the 24th, and they said they would get back to me, but I had to call in to see what was going on. They said we can get you scheduled in October, which was within two weeks. My impression was they didn't get it scheduled until I called in, as nothing was showing up, and within an hour they showed up with scheduling. The salesperson in September said Project Pulse was amazing, and they were only preparing to install the schedule when I called in because Pulse was not giving me anything. After Power HRG's installation was done, they tripped over themselves on permits and said it would only take two to three weeks, but it took just under two months to get the permits approved. After the permit was approved and everything was turned on, and after that was completed, they were supposed to send me the monitoring platform, which was supposed to be within a day of getting the paperwork, which never happened. I had to call in three days later to have them manually send it to me. At any point in the transition from one point to another, they dropped the ball, and I had to call to give it to the next person in line, but that is just my impression.

They met or exceeded my expectations with the installer, Earthling Solar, who they contract with, and they were very good. Their estimate for the solar quotes prior to signing seemed to be accurate, and they were not overselling.

Nothing they ever said was really wrong. They have never given me false information to my knowledge.

In the end, what I paid for is what I got, but because of the delays in getting the permit approval and because the federal government discontinued the solar credit this year, we came close to losing those solar credits. The fact that the solar credit is going away was not the fault of Power HRG, but getting the permit was nail-bitingly stressful, but they did get it done, so I can't complain about any stress. If they had gotten the permits later, the total price would have gone up 50%.

They promised it would be done in a month or two, and it took them almost three months. The installation portion was done in a timely manner, but the permitting process was way, way delayed.

For the quality of the product installed and the workmanship, I have only had two days of it running to base it off of.

Very professional, on time ,and answer all my questions

The windows are good quality, easy to open and close. The entire process was quick and simple.

I liked it because they got it done in one day. I would definitely recommend you guys to a friend. I think they did a great job.

the workers were on time and kept the house clean and were very nice

They did significant damage to our 3-year-old floors. They are only giving us $600 towards the damage, which is not enough to cover the damage to the flooring. They did not accept responsibility for the damage, and we have still not received payment. The windows are great, and the installation was quick; they showed up on time. However, the damage to our flooring is a major issue.

Friendly and professional with a sense of humor

I appreciated how they took care of the home while doing the job, getting it done in good time and leaving my home the way they found it when they came.

You should designate a "coordinator " to manage phases of contracts. I talked to several different project managers and site Forman.

They broke my soap dish in the guest bathroom. I called the company to complain. They did not do nothing left it like that so I canceled the rest of my window replacement. I don’t need a company who guarantees me that that will fix everything if they break, but they’re not This is one of the worst company there is and I don’t trust them.

From initial contact by outreach person, James Brown, to the sales people, Aaron Krupansky and Alicia Warner, the installers and Quality Assurance Manager, Adam Woodbury, the process has been pleasant, professional and with good communication.

Very helpful and patient

Power always delivers what they say. The technicians are excellent, the sales people are excellent, and the people that review the work are excellent. Everyone is on time and will answer any questions that you have.

It was good and they were fine.

From start to finish, it was fantastic. The sales crew was great. The workers doing the job were fantastic and the follow up was superb.

They cleaned up pretty well afterwards. I am satisfied with that.

The guys that put my windows in were all very nice cleansed everything up when they were with the work

The efficiency of their work, good job

There was a nail left sticking out at the top of the door frame that left scratches on the door itself. Also, when we asked about getting matching trim for the bottom of the frame to match the rest, we were told to purchase a paint sample for Home Depot and color match ourselves.

Because power finance program

Great experience throughout. Easy purchasing process. Everyone that stepped on our property was very professional. Windows are just as shown in sales and of high quality. We are very happy with our purchase.

It isn’t affordable but if you can provide cash or provide your own financing, it’s worth using this company.

Everyone was so nice and professional

Bad communication between project crews. Rushed job.

Great customer service, kept us informed along the construction process.

Very professional, thorough, and got the job done as expected.

Response time to my concerns. Supervisor's attention to details and my concerns.

Was satisfied with the explanation and example given to help me better understand the benefits of the insulation add and barrier,

It was a pleasant experience.

They were fantastic people. They came in and did what they were supposed to do in a timely manner. I couldn't ask for better service from the beginning to the end.

Sales staff and pre installation briefing was great. Actual installation for the most part was fine. It seemed like the crew was frustrated when it came to fitting the slider. One installer actually chipped a small area of stucco off the exterior wall. He never mentioned the damage. The slider was better fit as result of a warranty visit.

A old window shattered while being carried by one person. This happened adjacent to our swimming pool. Fortunately he was uninjured. But there should have been two people handling the glass as it was significant in size. We’re uncertain if any shattered glass actually went in the pool. However it took us several days to clear the decking of shards of glass fragments.

Realizing the caulking they used had not set up at that point there should be a follow up provision to have a crew of window cleaners attend the windows a few days after installation. We’re still working cleaning glass.

Good experience

Very high quality of work

Everyone was professional, cordial, and willing to address any concerns I may have. I'm happy with the work as completed.

Everybody was exceptional and professional and did a fantastic job. It was an exceptional experience.

I'm a returning customer of Power Home Remodeling, and I highly recommend them.

Great people who did excellent work. No problems at all.

Scheduled to be completed in two days but took four days. Seamless gutters were promised and first initial install failed so another day to replace the first seamed gutter and replacement of 6 leaky downspouts. Clean up daily was completed however many nails, screws, paper, shingle pieces, etc are still found. Once finally completed we were satisfied with the roofing system, flashing and overall product quality. The crews are trained by Power not actually employees of Power so a language barrier existed. The sales rep inspected and detailed the project thoroughly and respectfully.

The Installers were extremely unprofessional. They showed zero respect for my property. They rushed through the project and never Insulated the windows properly. They parked their vehicle on a new side walk that potentially could have cracked by the weight of their vehicles AFTER we told them NOT to park there. They ruined one of our Christmas decorations and never told us by tripping over the light string and literally ripping it out. I also told them not to park in the front portion of our yard do to the sewage tile drain that exits our home runs underground in that area. They basically ignored me and did what they wanted. They showed up at my home and immediately started taking out the windows, no introductions, nothing. Just a request to use our house for their power supply. What PROFESSIONAL installers come to a job site with out a power supply? I literally had to disconnect a cord that runs some holiday decorations so they had power. They removed 2 windows and shattered glass, EVERYWHERE. Inside and out. The Temps where in the teens. So I had two gaping holes in the side of my house with the cold pouring in when they realized that they didn't bring all the material for the job. The crew chief left my home, never said where he was going, just left, to get wood and tap con screws for the framing. He barely spoke English. And his two other crew members spoke no English so I had zero communication on what was happening. He was gone for at least an hour while his crew stood around doing nothing. I had to call power customer service to find out what was up. He called them and told him he didn't have the wood or screws and had to go buy them. How about informing the home owner, me, what was up? And what PROFESSIONAL installation team shows up to a job without the full material that they need to do the job? When he came back, of course he parked right where I asked him to NOT PARK, when I asked him to please move the vehicle he was all puffy about it. By this time I and my wife are stressing out big time. Multiple times the boss and the workers had verbal conflicts in their Ukranian language, which found out later they spoke. My wife used Google translate to translate what they were saying and they were dropping f bombs and lude stuff in the conversation. I guess they figured we didn't speak their language so we didn't know. I watched them as they progressed with the install. I had watched multiple videos on window installation on Cinder block homes and they were definitely not doing it completely right. The wood they forgot and brought back wasn't close to being the right thickness so the frame they built around the windows left a gaps close to 2 full inches around the window. I asked them is that normal? Of course the crew boss said yes they just fill it with spray insulation. When installing the frame in the window area, they never used any type of barrier insulation between the concrete block and the wood where it makes contact. Just used a couple screws to screw it to the Cinder block. No insulating adhesive, no sill sealer, nothing. When they put the windows in the hole, the gaps where significant all around but yet, he only used 4 tap cons to hold them in place. These are 48 by 48 inch windows. Double hung. 4 screws? He used the wrong tap cons also. He should have used the tapered head tapcons instead of the bolt head ones. The bolt head sticks out to far and we can't put the hole plugs in the holes where they put the screws. When they applied the spray insulation between the gap in the window and frame, they didn't come near to filling it up. They put just enough in the gap to hold them in place.These are the windows I was able to watch them install. I don't know how many corners they cut in the ones I wasn't able to watch them do. I did look in the window frames to see where he screwed them in, they never capped the holes off with the supplied hole caps. They just took them with them. We had to call and have power send us a bag so we could cap them off. Now I'm finishing their install? That's when we found out we couldn't cap the holes he put the bolt head tapcons in. We have a dog that we let out in out in our fenced in back yard. I asked them to please please be extremely careful to try and not get broken glass in the yard because of our dog. When they were done, the next day I went out in the yard where they worked putting in the windows where my dog frequent and there was glass everywhere. My wife and I spent hours cleaning it up and looking for shards. One week later and we are STILL finding glass. They took all the hardware bags that came with the windows. Why? We paid for those. Told power customer care, got nothing. They did a crap job cleaning up inside too. My wife actually got glass in her foot. We had to go back and vaccum and sweep the whole house. I found glass on my night stand, and multiple other places IN my home. I can literally go on and on. When the power rep came to my home he took nearly a full hour telling me how wonderful and professional and communicative they where. They set the bar high and gave me next level expectations. Turns out it was all BS. I have videos and pictures of the install. I probably will be sending these to Pella so they know how these people represent and install their product.
Sincerely disappointed,
Mike Johnson.

Respectful, quick, and made the entire process very easy

The constant sales job and somewhat expensive services area mort for everyone.

Very professional, polite and through. Great product and reasonably priced.

Everyone with the company I interacted with were professional, thoroughly explained the process, and answered questions.

They were very professional and very neat. I had no complaints whatsoever. They did an excellent job.

Everybody is aupee nice and customer oriented

Love the new window!