Saying you do work that you don’t to get the business. ( lie)

To be honest, I would have given Power Home Remodeling a rating of 5, but some of the behavior and practices lowered that. Specifically what I'm referring to is the purchase of the door 5 years ago. Then we went back to purchase another door like it and found that the manufacturer had changed, so we couldn't get it like for like, and there were problems with this and unanswered questions with that. We liked the door and the quality of the product, but then what we experienced in this particular situation is that after the sale and installation, someone came out to inspect it, and the inspection was in fact a follow-up trying to sell additional stuff, so we ended up in a lengthy discussion about trying to install windows, which was unnecessary. So, I really did not appreciate the follow-up attempt to upsell with additional stuff; that's why it's difficult for me to give a good, clean answer, which is why I'm neutral. The product quality is pretty high, and the practice was disappointing. I'm being generous by rating it a 3. The question is, would I recommend Power? I would love to recommend them because their delivery is excellent, but I really didn't like the business practice on this one.

From the initial estimate visit through the installation everyone we engaged with acted in a very professional manner.

They do real good work.

The entire team from start to finish were wonderful

I am likely to recommend them to a friend because the whole process from start to finish, with the initial salesperson all the way to the work crew, were professional. The project manager was available anytime we needed to call him, which we really appreciated

The crew worked hard. I had no problem with the workers.

They were fast, efficient, professional and friendly, and completed the project in one day instead of two days, and totally cleaned up the yard. I was extremely impressed.

Confusion with scheduling and timing of crews

I would like to have paper copies of all contracts.

I am likely to recommend Power Home Remodeling to a friend because the product is good quality and the workers were very good at explaining the process.

I am likely to recommend Power Home Remodeling to a friend because they were knowledgeable, explained things to me thoroughly, and were quiet and clean.

People we dealt with all around (salesman, installers, support staff) were all very professional and courteous. Work done very quickly.

First, anybody that I talked to was very nice, helpful and very professional.

They were fast, efficient, and they delivered exactly what they said they were going to do.

The last project was the radiant barrier and insulation installation. Did not arrive on time, and phone call to inform me of the delay was not timely either.

Very professional. They have excellent customer service and do great work .

We have something that they said they needed to come back out and fix, but nobody has contacted me yet. Maybe because of the holidays, but it's already the seventh of January.

I like their work.

The final product was excellent; I appreciate everything they did. They were flexible with my requests; thank you.

The whole process was easy. Everyone was polite and answered any questions we had.

I just thought that they did a good job.

Cost was high but I didn’t check prices until later. I was “sold” something I didn’t want.

Power Home Remodeling was good.

Quality product and installation looks awesome.

This was a painless process from the initial sales call to the project completion.

I really like the windows themselves. They are wonderful. It was easy to work with the professionals at the company, and they took care of any issues I found.

The installers for our first door showed up 6 hours after the time window stated with no updates from the company. We had to call and inquire. We saw later the door was not tight in the frame and was warped. Had we not been observant, we would have been stuck with a defective door and wondering why our utility bills were still high. We are waiting on the door replacement. The "quality assurance guy" came out the same day the door was installed to check on the installation. He took the opportunity to give us a "deep discount" because they dropped the ball on the door. We decided to give Power another chance, against my better judgment. So more windows were ordered. I insisted that the windows and 2 doors were to be installed the same day. We were told that that could be done. The window installation was postponed by a day and then were were told the doors were not here and they would come out another day for the doors. The day of the window install I did not find out that the windows were ordered incorrectly and I was told they would "try" to rush the windows because it was their mistake. I would not find out until the next week that the rush on the windows would take a month to get the correct panels-the whole window order didn't take 4 weeks. When the 2 doors came in I did check to make sure that the doors were correct before I allowed the installation to take place.
When the new panes for the incorrect windows came in I had them check all of the installations. This is when the original door was determined to be warped. We are waiting on the new door.

Ask for supervisor to to come and discuss uproblems he hasn’tidritei shown up. Slideing door hard to slide

Everything that was promised, was received. All of the deadlines were met on time. The actual roof installers, worked diligently, literally nonstop to finish the work.

Beautiful product. Great teamwork putting it all in. Project oversight was outstanding. Zero complaints. Highly recommend.

Customer service

They were very professional. Everything from the sales to the finished product was what they advertised and it was an excellent experience. A little expensive, but you get what you pay for and their quality is straight up.

Excellent workmanship and knowledgeable reps

The scheduling process was quite frustrating. Was initially told install would be 1st week of Dec. when scheduler came, he forced us to install earlier saying it must be the week of Thanksgiving Monday. After finally giving in, only to be called the Friday before Thanksgiving to say they needed to reschedule to into Dec but a date was TBD. Later on a 2nd install date provided, again called the day before and rescheduled a 3rd time. Began to question if we went with the right company.

Very helpful and knowledgeable

Seemed honest.

I liked the product. I liked the service. What I was not as fond of is every time someone came in to check on something after the job was done, or before it was done, after knowing I only wanted a particular thing, is they ask to look at other things in your house. They offer to fix it, but the problem is you have to respond that same day, and if you are not prepared, and I certainly was not, it can be expensive. They will want to do the work, and the price is good compared to what I know of other companies with comparable products, because it is a big expense. For example, I like to pay upfront. I do not like loans offered at like 19% or 10%. I was not prepared to actually have a good feeling about whether or not I could respond at that time. It was a one time offer at that big discount, and it made me uncomfortable that happened the first time when I asked for quote on one window and they wanted to look at and replace every window in the house, and I could not pull that off. I finally settled on doing several windows, and and then he wanted to replace my gutters, and he offered a good price, but I had not looked at my finances, so I had to say no. It would be nice if they were coming out they would tell me they are going to to look at other things in my home, and make an offer to fix things, then I would have been prepared in advance to see if I could pay for things. The first time they were here for 4 hours, and I had not planned for that. I could not get things done that day. I would have given them a 5 if they told me how long they would be here, and I would have had time to prepare and look at my finances.

They are wonderful at what they do.

They take time to explain and listen

We had several issues with the installation, and they are supposed to come out and fix some of those issues today. Hopefully they will be able to fix them.

The install quality is fantastic! I took off a star because the guy who came out to do a final inspection tried to sell me a back door for $10,000. That is comically expensive! Looking at that, I probably overpaid for my siding too but I guess it’s too late. Ya got me.

I would be likely to recommend power to a friend

They were very professional, on time, and they kept everything clean during and after the installation.

I cannot believe how much I like my new windows and I feel they have given my condo a face lift !! The quality is excellent and the workmanship is awesome.

Project started earlier than originally scheduled. Was completed quickly and was cleaned up nicely afterwards

Arrived when they said they would. Cleaned up everything when they were done. Responded promptly to any questions or concerns I had.

They were very upfront about the costs from the beginning, and they were very professional during their time at my home. There was a mistake with one of the windows from the manufacturer during the delivery, and it had a scratch on it so they pointed it out to me. They resolved the issue, and they were very honest through the entire thing.

It was a well done job.

The technicians were very good and knowledgeable.