They did an excellent job and did it promptly. They kept promises. I like them. They did professional work and I appreciate them.
I like the customer service that they provided. Everything was very clear and put in writing. That part was good.
Everyone I worked with along the process was courteous, punctual, patient, and very knowledgeable. I absolutely love my new doors.
The whole process was professional and smooth.
All employees I spoke with were knowledgeable and professional. Work crew arrived on time, cleaned up after the job was completed. Matched the wrap exactly, looks like the parts were original. Kept to the contract value, no add on charges
The window, the price, and the installation process was seamless. Thank you!
The gentleman who came to do the work were fantastic. They worked very hard in weather that was 90 something degrees, I could not have asked for better.
I chose Nova Exteriors based on the professionalism of everyone I was in contact with; plus, I believe they gave me the best product. The results were more than I hoped for.
Team arrived on time and worked all day to get the job done right, even though it took them extra time on a Friday. I have a much older house and they took the time to get all the little details right and blend my new door whike preserving the look and the trim in my house. Top quality all around, they did a great job.
I have used Nova Exteriors in the past, and when I needed more work done they were the first company I called.
Outside of NOVA having not showing up on their time that they wrote down on the back of the salesmen business card & having to re-schedule an originally scheduled installation date at a later time, the work was completed as expected. Unfortunately the door frame got a little bit smaller than what was originally there, so we couldn't put back up our storm door. However, we were informed that this might be the case, and not a direct reflection of their work.All in all, if you're looking for someone to install a high quality door, NOVA exteriors is the place to go.
The sales and installation processes went quickly and smoothly for a door installation, but resolving a defect has been disappointingly slow with very limited communication from the company.
They were prompt, timely, courteous and considerate. I would recommend Nova Exteriors to anyone!
Great job! We are very happy with our new windows and our neighbors have commented on how nice they look.
A fabulous experience!
I would not hesitate to hire Nova for another project. Sam Osta was knowledgable and responsive. The gentleman who came out to measure the project provided detailed and honest advice. The installers cleaned up as they worked. And the doors look great.
David, my salesperson, was extremely helpful. He worked with our budget and made sure we got what we wanted. David made sure everything was in order. My installation crews were quiet, efficient, and clean.
I was very impressed with the installers. They did a great job on my old house and it was not an easy install. I was SUPER impressed how well they cleaned up after they completed the install. They mopped my floor!!! And I just LOVE my new doors.
I'm very happy with the installation.
Rick Whisnant is awsome. He is very knowledgeable as a sale consultants as well as as a constructor. He was able to figure out and explained to my very clearly why my entry door frame kept rotten over and over again. I worked with other companies besides Nova Exterior, but none of their sale consultants were able to figure out why my entry door kept rotten.
Areas Of Satisfaction - I was happy with everything; it was easy and stress free.
NOVA Exteriors, and in particular Project Manager Arron and his crew, did a superb job of refurbishing our 25 year old deck with all-new top-grade pressure-treated wood deck floor, railing, and stairs. Their professionalism and craftsmanship was truly outstanding -- far better than the original. We couldn't be more pleased with the result. From the initial planning session with Richard Navin through to the completion of the project, the NOVA Exteriors team was prompt, courteous, and professional in planning, coordinating, scheduling, and executing the project. Their price was very competitive with other companies we interviewed and they delivered the completed project within the price quoted.
When they found a problem they informed me and they didn't move forward without my permission.
Nova Exteriors was professional throughout the project. They were reliable, communicative, and responsive to my questions/concerns. Nova Exteriors followed up with me to make sure I was satisfied. I asked them to send the installer back and they did. The shower door installer did a great job. I am 100% satisfied with bathroom remodel's outcome. It looks beautiful.
It's Steve V actually. Our last name is two words.
A solid B in terms of timeliness, workmanship, and fair value for my money. Some people at NoVa Exteriors went above and beyond while others just did what was necessary, "I'm just a worker and I do what I'm told".
We met with 6 different window companies for the replacement of 14 windows and 1 sliding door. Nova gave the best value at a fair price as they were not the cheapest but were far from the most expensive. The work was done as scheduled with no issues. We noticed an immediate difference the first night in our house after installation overall it was a positive experience and we will use NOVA again in the future.
Nova Exteriors quoted me a fair price for a great quality front entry door to replace my old and quickly deteriorating one. The work was completed in one morning and the quality was perfect. I am very happy with my decision to go with Nova Exteriors for this project and would consider doing business with them again for other similar projects.
The company was very professional from the minute we met. We tried some other roofing companies, but they didn't really respond promptly to my requests, so we decided to go with Nova Exteriors Inc.
They did an excellent job.
I have used Nova Exteriors Inc. for many years.....for countless windows, several doors, siding to my home...and they have always been so superior to any other company I've used in the past. The quality of their productsas well as their superb service and installation always leaves me deeply glad I used Nova. Folks, believe me, Iseldom recommend a company to others but in the case of Nova Exteriors Inc. I do not hesitate. They really arethat good! Indeed, they are great.
I was very, very impressed with the quality of both doors and the expertise of the installers.
I'm happy. We had a problem shortly after the work was done, and they came right out and fixed it with no additional charge. I'll recommend them.
While I am pleased with my doors, the unique and specialized service I expected to receive from Nova Exteriors left me a bit disappointed. Minor discrepancies in the sales pitch and the service provided post installation, specifically as it relates to the keypad lock was disappointing. The installer simply handed me the box the lock came in with the instructions. It did take me a while to gain an understanding of how to set the codes and how to use the key manually that could've been handled a bit better if they'd taken 2 quick minutes to walk me thru operating the keypad. That said, the installation was very professional otherwise. It just wasn't the customer service I expected, given the expense. I priced many other doors before (and a few after) I committed to Nova Exteriors and they were the most expensive, by a long shot, but I figured I was getting that back in service, so the fact that things didn't roll out exactly as described and as I expected was a bit of a disappointment.
I think I may have been able to get a lower price if I had waited a bit and done more exploring but I felt I needed the job to be done quickly. It did take longer than I had been told it would but it was understandable when taking into consideration all that had to be done.
Overall, Nova has been very professional with their service and performance. A warranty request has been submitted, but I am still waiting for them to schedule a date to fix an install issue.
Very easy to work with, and the roof was replaced efficiently and professionally. Our front door was also installed very efficiently and professionally. Crews were courteous, worked hard, and cleaned up each day.
NOVA Exteriors has been a valued contractor on two projects. Their team is A+.
They are meticulous about doing the job right. After 40 years of living in a house that wasn't built right to begin with, their work has made a difference! They replaced the siding on one side of our house this fall and we knew in just 24 hours that it was done right! No more drafts on that side of the house and we are comfortable!
Nova Exteriors was professional and kept communications open at all times.
Nova Exteriors did excellent work. They finished the job quickly.
My windows are gorgeous and the workers were excellent. They were perfectionists!
Overall I'm most happy that they gave me a good price. The other companies I checked were way off target with the pricing, and some of them were ridiculous. Nova Exteriors Inc. was reasonable, and they didn't waste time. I'm very happy about that.
Areas Of Satisfaction - They were on time and worked diligently. Work was done in the period expected and they took the time to go through operating the slides and locks. Cleaned up very thoroughly when done.
I've employed Nova Exteriors Inc. on three occasions; the reasons I keep going back to this company are fair pricing, quality workmanship and absolute integrity.
The staff worked very professionally and they are experts in their field.
I have contracted Nova Exteriors Inc. for almost 10 years and it is the BEST company that I do business with foranything pertaining to my home. I have had Nova install about 15 windows, my house siding, several kinds andstyle of doors. There is no other company who is 100% in every category one could name. And they are the only company that I recommend to other people. I have put them on my local Chevy Chase ListServ and other folks haveused them and been completely satisfied. If you have a home, you know how hard it is to find a truly superb company, to the point that one can almost despair. Well, that is over with me since I started with Nova Exteriors, Inc. A huge thank you to all the great experts at Nova Exteriors, Inc.
Great job. Very happy with the work.
The NOVA Exteriors representative was very knowledgeable about all aspects of the company's products. He offered great advice for the two projects that I wanted done. We went over the details of the jobs and all of the details that I needed to complete. The two work crews were professional, on time, and did an outstanding job. They left the job site completely clean and followed up to ensure that everything was up to my expectations.
Nova Exteriors Inc. were very professional, honest, and easy to work with. The finished product turned out excellent!
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