My Project Manager, Nic Clarke, was the absolute best! He was friendly, knowledgeable, organized and most importantly, patient!
The plumbers from Oasis Plumbing, Joe, Hanini, Evan and one other young man, were so helpful. They were fast and did an awesome job.
Brian with Macadam Floors went above and beyond. He drove out to my house in Oregon City twice. Once to measure and once to bring a new floor sample, after we found out my choice was out of stock. The two men who laid the LVP did a nice job.
The men who brought in my new cabinet were in and out so fast, I didn't get their names. The cabinet is beautiful, and I love it.
When Scott with Macadam Floors came to install the new countertop, he let me know that you can't use undercounter sinks with a laminate top. WHO KNEW!? I know now, LOL! Needless to say, it was a setback of a day, and I wasn't happy. I had to return the two sinks and the two faucets and exchange them for ones that would fit. Scott was so nice and apologetic, and it wasn't even his fault. It was mine. He gave me his cell phone and told me to text him photos of the new sinks when I went to Home Depot. He wanted to make sure they fit and also to get the measurements, so he could pre-cut the holes.
The next day, the counter top was installed. The plumbers had to reschedule, but they were able to come back the day after and install the sinks and faucets. They were awesome.
Lupe was amazing. He took care of everything that I asked of him. He fixed all of the cuts in the walls that we had to make to check for mold and asbestos. He did a beautiful job painting my entire basement. My light fixture in the basement bathroom was so dirty and dusty, Lupe took it down for me along with my fan cover, so I could thoroughly clean them. He and I decided that my 2" trim pieces needed to be sanded and cleaned before he could re-install. I decided to get 3 1/2 inch trim to save time, and I knew it would look better. Lupe brought me samples from his truck, and then he ran to Home Depot to pick up all the supplies. Seriously, above and beyond!
Kirk, the second carpenter, hung the last of my bathroom fixtures. My new shower door was a little complicated, but he hung it without a problem. He touched up my new base molding and filled the nail holes. He even cleaned my bathroom mirror!
The guys and one lady who came to bring my furniture back in were great. The only name I remember is Brandon, probably because he was the first to arrive. I had to leave to go to our office in Vancouver for a couple of hours. When I got back home, they were almost finished. The woman told me to go check everything, and if I wanted something moved, they could take care of it. They also took ALL of the garbage that we brought up from the basement and hauled it away.
The Blue Box people were on time to deliver the box and on time to pick it up.
Devon in the billing department was very helpful and patient with me. When we didn't agree on the final bill, she was always friendly and said we would figure it out. In the end, she had to contact my insurance adjuster, and they were able to work it out.
All in all, even though this entire two month experience was stressful and a lot of work, Nic and all the NW Renovation employees and subs made it worth it. Plus I have a beautiful new basement and bathroom.
It was a very good experience, professional and thoughtful of our schedule with a 9 month old. Great work and great people.
They were courteous, quick, and very helpful with finding contractors.
Every NW Restoration staff member I met was punctual, professional and courteous. Responses to emails, texts, and phone calls were prompt and helpful.
I liked the person that was spearheading it. I think the subcontractors are somewhat marginal.
Everyone at NWR is so helpful and all the Contractors were great. There were many delays but since all this happened during COVID they were understandable and we worked well together.
Overflowing toilet on 3rd floor ran for 8 hours - ouch!. called NWR on advice of my insurance agent, and was delighted with the organization and execution of NWR. A football teams worth of young men came in and mitigated the damage, kept us informed and had the tear out and dry out done in a week. Then the PM, (jerimiah) came in and ran the show to get the house back to like new status - not bad for a 25 year old house. Super happy with the work, communication and quality of the work done. Would recommend to anyone who has need for home repair after an accident.
Recognized Excellence - Jerimiah was the PM, and did a fantastic job. Delighted with his knowledge, attention to detail and communication. To be fair, there was a young man in charge of the damaged tearout, I forget his name but he did a terrific job too.
Areas For Improvement - none
Additional Comments - Hated to have the damage, but NWR made the recovery process as pain free as possible. Appreciated them working directly with my insurance, prevented a lot of back and forth and posturing between the orgs.
They were very good. They did what they say they would do. They did it in a timely fashion and they were nice people. The major thing that they did right is that everyone was vaccinated and wore masks. I made that a condition of people working here. I am very grateful of that. I was prepared to battle - but they were very understanding and compliant.
Recognized Excellence - I would like to recognize the president of the company for his exceptional service. He went out of his way to be helpful. Jeremy handled everything that came up. When I first called in, the receptionist was very kind, outgoing, and had a good sense of humor.
Areas Of Satisfaction - I was hopeful. I don't know if had any expectations. They made it smooth and easy. I was happy. I don't know what I expected.
Was very satisfied with the staff, work was done to our satisfaction.
Everyone was very helpful and kind. They were prompt and did a nice job with repairing my garage. I would recommend them to anyone.
Quality Of Workmanship - They did a great job in repairs and building the shelving that had been destroyed
Schedule - They were always on time
Recognized Excellence - Jeremiah really was great and Eric did a great job at fixing the damage and all those I spoke to right from the beginning who got the process going to fix the garage were wonderful
Areas Of Satisfaction - They were quick to get the job done and were always kind and helpful
Additional Comments - When something like this happens it is devastating. They all were very kind and helpful and made things less stressful than they were.
They were prompt and did job correctly.
They are excellent to work with and very responsive.
Worst renovation I’ve ever dealt with. Complete lack of project management (despite the 20% fee), poor communication, zero accountability, and just poor overall value and service.
They were good and very friendly. It took them almost nine months to finish the job due to a shortage in material.
They were efficient, kind, and fast. They also made sure to look out for my children while working. Also, they were very affordable.
Areas For Improvement - They did not fall short of my expectations. I liked that he treated me like a friend and gave awesome advice.
Areas Of Satisfaction - The customer interaction was top-notch for me.
They did a great job, and finished everything in a timely manner. Conner was easy to work with, and communicated with me in a timely manner. The prices were very reasonable as well.
Recognized Excellence - I would like to recognize everyone for their exceptional work.
Areas Of Satisfaction - All of my expectations were met.
" Yes, I would recommend Northwest Restoration to a friend "
Recognized Excellence - " AJ, he was the one to make the appointments and connect everything "
Areas Of Satisfaction - " They check in with you, they make sure that you are okay "
They have just started the work for us check with me when job is done
Recognized Excellence - The staff is respectful and kind
Areas Of Satisfaction - The people were exemplary.
Northwest Restoration was good. They were timely and did good work.
Recognized Excellence - I would like to recognize AJ France for his exceptional service. He was quick to respond in the beginning, which is the reason I decided to go with Northwest Restoration.
Areas Of Satisfaction - They met expectations everywhere.
Recognized Excellence - Jennifer Halloran, our project manager. Lupe, her all purpose handyman. The water mitigation team was prompt, efficient and very pleasant to work with.
Areas Of Satisfaction - The quality of the work on vanities.
The best company to have deal with your restoration work.
They came, they did the work. The only thing that I was disappointed with was how long it took to get it done, even though I understood why. Damage happened in January, job finally completed in July.
Quality Of Workmanship - All the workers did a great job, and most of them were cheerful about it.
Recognized Excellence - Ashley was great with keeping in touch with me. She was easy to talk to and would find the answers to my many questions. The different workers would ask me if I liked what they had done and if I wasn't they went about fixing it to my satisfaction.
The guy who came first was very personable and very thorough. I felt very comfortable with him and felt very assured that they would do a good job, I was very impressed.
Safe - The Job sit was clean and very professional.
Recognized Excellence - I would like to recognize the project manager and owner.
Areas Of Satisfaction - The work done met our expectations.
Additional Comments - It was a very stressful situation and I felt that the company was very understanding about the stress we were under.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys