I would highly recommend this company to anyone who has water damage or need repair work for the kitchen. They came the next day and got the job done. They came back the following day to clean up and everything was perfect.

Recognized Excellence

Recognized Excellence - The whole team was great.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job cleaned up all mold. It was amazing.

Additional Comments

Additional Comments - I was very impressed with their work and how fast they got everything done. Highly recommend this company to anyone who had water and mold issue.

Areas Of Satisfaction

Areas Of Satisfaction - Northwest Restoration met and exceeded my expectations because the floor dried without any damage to anything. They obviously got out there and did what they needed to.

Recognized Excellence

Recognized Excellence - All were great

Recognized Excellence

Recognized Excellence - Carpet people. They did an incredible, incredible job. Lupe, who did the painting was amazing. Suzanne, who oversaw the whole project was terrific. Evan, who did the plumbing was just great. They had an overall great team.

Additional Comments

Additional Comments - If anything ever happened to my home again they would be the first people I will call.

Areas Of Satisfaction

Areas Of Satisfaction - Their response time exceeded my expectations.

Due to communication.

Areas Of Satisfaction

Areas Of Satisfaction - When everything was finished everything met my expectations.

Northwest Restoration did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - They did what they were suppose to do.

Recognized Excellence

Recognized Excellence - The cleaning girls were very good.

They were excellent, responsive, and did high-quality work.

Recognized Excellence

Recognized Excellence - I would recognize Suzanne. She was the project manager that stepped in after the initial project manager failed. She took it to the highest level.

Areas Of Satisfaction

Areas Of Satisfaction - This is the second time I have had work done in the last five years. I specifically asked for them because I knew they do high-quality work, are responsive, respectful, and they come through with it. If I need more work done I would ask for them.

Additional Comments

Additional Comments - I appreciate them and I would highly recommend them.

Communication

Communication - That's the one part that the company did an excellent job at, staying in contact and letting me know when they were going to be there and what they were going to be doing.

Recognized Excellence

Recognized Excellence - The case manager Jen was nice.

Areas For Improvement

Areas For Improvement - Shortfalls--none. They were very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - I thought they were very good at communicating when they were going to be there and what they were going to do.

NW Restoration is a very professional and has adhered to proper precautions for COVID-19. Sometimes schedules have changed but otherwise we would definitely recommend them for any future problems.

Area For Improvement

Area For Improvement - no problems

Area Of Satisfaction

Area Of Satisfaction - How all the subcontractors have been very professional and done excellent work.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations overall with the project.

Additional Comments

Additional Comments - We had a pleasant experience and got they got the job done.

Area Of Satisfaction

Area Of Satisfaction - NW Restoration was timely, professional, and did a good job during the initial water mitigation. Moreover, Allstate was a pleasure to work with through this claim.

Area Of Satisfaction

Area Of Satisfaction - Flexible and responsive

Project started slowly but quickly got up to speed when Suzanne came on board.

Recognized Excellence

Recognized Excellence - Suzanne was awesome, got the project moving and had great communication and was genuinely concerned that things were to my satisfaction.

Recognized Excellence

Recognized Excellence - Jerry Srofe

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job in all areas.

Additional Comments

Additional Comments - Jerry was excellent and easy to work with.

Recognized Excellence

Recognized Excellence - We would like to recognize Suzanne and Dan. They were both excellent.

Areas Of Satisfaction

Areas Of Satisfaction - As they were working they would see little things that were necessarily gong to be fixed and they would still fix them. They went above and beyond.

Additional Comments

Additional Comments - They would be the first place we will call if we ever need any more work done.

They called right away, came when they were supposed to, and followed up after the fact. Overall I felt very well about the whole process.

Recognized Excellence

Recognized Excellence - It went pretty fast.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied because they called right away, scheduled it right away, showed up on time, finished on time, and left on time. They did not have to come back to fix anything.

Additional Comments

Additional Comments - They were efficient, courteous, and did quality work.

I would have hoped that the project would have gotten done faster then it did. They did have to round up certain individuals to do certain things. They are not a company that does it all. They subcontract things out.

Area Of Satisfaction

Area Of Satisfaction - Quick customer request/question turn-around

Additional Comments

Additional Comments - Overall it was a experience with NORTHWEST RESTORATION.

Recognized Excellence

Recognized Excellence - Jerry was very responsive and did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - Our house looks beautiful - thank you!

I discovered early in the morning that my hot water heater was leaking and I called my insurance company and they were able to send someone out from Northwest Restoration in the very same day.

Recognized Excellence

Recognized Excellence - Jason was wonderful. He always responded to my phone calls and he helped me with scheduling. I would highly recommend him, he is a great asset to the company.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their customer service, responsiveness, scheduling, and time management.

Additional Comments

Additional Comments - Stephanie in the office was wonderful. She was very helpful and always answered when I could not get a hold of Jason. She is a good employee for the company.

My project manager Conner failed to keep me updated of the project which led to a 3 month delay where my family and I were unnecessarily in a hotel room. Jason took over the project and was able to reestablish a semblance of trust and follow through. While I appreciate Jason’r efforts I feel that the lack of checks and balances that allowed Conner to drop the ball are indicative of an organization I would not be willing to do business with again.