I would highly recommend this company to anyone who has water damage or need repair work for the kitchen. They came the next day and got the job done. They came back the following day to clean up and everything was perfect.
Recognized Excellence - The whole team was great.
Areas Of Satisfaction - They did a great job cleaned up all mold. It was amazing.
Additional Comments - I was very impressed with their work and how fast they got everything done. Highly recommend this company to anyone who had water and mold issue.
Areas Of Satisfaction - Northwest Restoration met and exceeded my expectations because the floor dried without any damage to anything. They obviously got out there and did what they needed to.
Recognized Excellence - All were great
Recognized Excellence - Carpet people. They did an incredible, incredible job. Lupe, who did the painting was amazing. Suzanne, who oversaw the whole project was terrific. Evan, who did the plumbing was just great. They had an overall great team.
Additional Comments - If anything ever happened to my home again they would be the first people I will call.
Areas Of Satisfaction - Their response time exceeded my expectations.
Due to communication.
Areas Of Satisfaction - When everything was finished everything met my expectations.
Northwest Restoration did an excellent job.
Areas Of Satisfaction - They did what they were suppose to do.
Recognized Excellence - The cleaning girls were very good.
They were excellent, responsive, and did high-quality work.
Recognized Excellence - I would recognize Suzanne. She was the project manager that stepped in after the initial project manager failed. She took it to the highest level.
Areas Of Satisfaction - This is the second time I have had work done in the last five years. I specifically asked for them because I knew they do high-quality work, are responsive, respectful, and they come through with it. If I need more work done I would ask for them.
Additional Comments - I appreciate them and I would highly recommend them.
Communication - That's the one part that the company did an excellent job at, staying in contact and letting me know when they were going to be there and what they were going to be doing.
Recognized Excellence - The case manager Jen was nice.
Areas For Improvement - Shortfalls--none. They were very helpful.
Areas Of Satisfaction - I thought they were very good at communicating when they were going to be there and what they were going to do.
NW Restoration is a very professional and has adhered to proper precautions for COVID-19. Sometimes schedules have changed but otherwise we would definitely recommend them for any future problems.
Area For Improvement - no problems
Area Of Satisfaction - How all the subcontractors have been very professional and done excellent work.
Areas Of Satisfaction - They met my expectations overall with the project.
Additional Comments - We had a pleasant experience and got they got the job done.
Area Of Satisfaction - NW Restoration was timely, professional, and did a good job during the initial water mitigation. Moreover, Allstate was a pleasure to work with through this claim.
Area Of Satisfaction - Flexible and responsive
Project started slowly but quickly got up to speed when Suzanne came on board.
Recognized Excellence - Suzanne was awesome, got the project moving and had great communication and was genuinely concerned that things were to my satisfaction.
Recognized Excellence - Jerry Srofe
Areas Of Satisfaction - They did a good job in all areas.
Additional Comments - Jerry was excellent and easy to work with.
Recognized Excellence - We would like to recognize Suzanne and Dan. They were both excellent.
Areas Of Satisfaction - As they were working they would see little things that were necessarily gong to be fixed and they would still fix them. They went above and beyond.
Additional Comments - They would be the first place we will call if we ever need any more work done.
They called right away, came when they were supposed to, and followed up after the fact. Overall I felt very well about the whole process.
Recognized Excellence - It went pretty fast.
Areas Of Satisfaction - I was satisfied because they called right away, scheduled it right away, showed up on time, finished on time, and left on time. They did not have to come back to fix anything.
Additional Comments - They were efficient, courteous, and did quality work.
I would have hoped that the project would have gotten done faster then it did. They did have to round up certain individuals to do certain things. They are not a company that does it all. They subcontract things out.
Area Of Satisfaction - Quick customer request/question turn-around
Additional Comments - Overall it was a experience with NORTHWEST RESTORATION.
Recognized Excellence - Jerry was very responsive and did a great job!
Areas Of Satisfaction - Our house looks beautiful - thank you!
I discovered early in the morning that my hot water heater was leaking and I called my insurance company and they were able to send someone out from Northwest Restoration in the very same day.
Recognized Excellence - Jason was wonderful. He always responded to my phone calls and he helped me with scheduling. I would highly recommend him, he is a great asset to the company.
Areas Of Satisfaction - They met and exceeded my expectations with their customer service, responsiveness, scheduling, and time management.
Additional Comments - Stephanie in the office was wonderful. She was very helpful and always answered when I could not get a hold of Jason. She is a good employee for the company.
My project manager Conner failed to keep me updated of the project which led to a 3 month delay where my family and I were unnecessarily in a hotel room. Jason took over the project and was able to reestablish a semblance of trust and follow through. While I appreciate Jason’r efforts I feel that the lack of checks and balances that allowed Conner to drop the ball are indicative of an organization I would not be willing to do business with again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys