We were referred to NW Restoration by our insurance after water damage. Initially the mitigation service was great and the contractor general manager appeared to be great. However, he quickly became unavailable and non-responsive. After several weeks of emails and voicemails unanswered, we discovered that he was no longer with the company. No one reached out to us. We were then reassigned a new general manager that assured us that he would contact us weekly with updates. We received one update and then it was virtually impossible to reach him and when we did he would cancel appts at the last minute. There was always an excuse, but it happened almost always. We would take off work to meet him and he would call after the appt time to say he wasn't coming. I have never had worst service by a contracting company. I could not recommend them to anyone. Somehow they have not kept up with their general managers and a level of customer service that is at all acceptable.
The work Northwest Restoration did was very professional.
All needs were met and the job was completed in a satisfactory method. Communication in scheduling was a nightmare from sub contractor only calling to say they are on their way to no shows and after the fact rescheduling. After addressing got better.
It was a big job, and with all the COVID-19 stuff they worked through it and got it done.
Area Of Satisfaction - We had asked for extra work to be done that was not related to the insurance, and it was done very nice.
Recognized Excellence - Charlie, on the mitigation side, was really good. Carson and Jerry were good. Carson was really on it on the phone with scheduling and things. Jerry was good with the insurance. Charlie was good at explaining things and getting the insurance to pay.
Areas Of Satisfaction - I was really worried about insurance trying to not pay for certain parts of the project. All three guys were extremely professional. They really good at being firm with the insurance.
They were very friendly and professional.
Clean - I was telling him I was going to be vacuuming anyways, and they made sure they got everything up.
Respectful - Definitely 5.
Quality Of Workmanship - I was really really happy with them.
Recognized Excellence - I would like to recognize the two young men who came out and did the actual tearing apart of my kitchen. I do not know their names. They were really thorough, explained everything really well, professional, and they were really good.
Areas Of Satisfaction - Northwest Restoration met and exceeded my expectations because when they took apart my cabinets it was very difficult for them to get my granite countertops off, I wanted to make sure they were not chipped or broken because I selected them personally. They were extra careful and got it off in one piece. They also took really good care of my cabinets. I have the tiniest crawl space under my house, and they checked all the wood under there twice and made sure everything was dry. That was a hard job I know.
Additional Comments - I was really impressed with them.
Area Of Satisfaction - Once they were here, they did a good job.
Recognized Excellence - I would like to recognize all the people who came to my house to do the work.
Areas Of Satisfaction - They met my expectations.
They had a quick response time, they were on time for the job, and they executed fast and friendly service.
Areas Of Satisfaction - They exceeded my expectations in how quickly they completed the job.
Additional Comments - They did a great job! We called them, their response to our needs was amazing. We're just really happy with how everything went.
Area Of Satisfaction - Everything
Areas Of Satisfaction - Northwest Restoration handled the entire process well. They were the right people to get the job done right.
Additional Comments - Overall, I'm satisfied with Northwest Restoration.
Recognized Excellence - Carson Pike took over and was outstanding. Carson Pike is the only reason I stayed NW Restoration. Very ruff start, but Carson Pike took over, OUTSTANDING!!!
Additional Comments - Carson Pike is the man here 8n Oregon. This man is 5 star all day long. He is the only reason I stayed with this company. 100% FACT
I would recommend them for their communication and quick response to customer requests!
Recognized Excellence - I would like to recognize Connor for his communication level. He was straightforward, awesome, and kept me really interested in their work. Overall, the team was very good. Connor was the best with his communication.
Areas Of Satisfaction - Their commitment and communication was the best thing that they did!
Additional Comments - I am also asking them to do another project. They have encouraged me to do another project. I would recommend for other people to hire them for their projects if they can perform at the same level.
Area For Improvement - no problems
Area Of Satisfaction - How all the subcontractors have been very professional and done excellent work.
Areas Of Satisfaction - The expertise of Northwest Restoration exceeded my expectations.
Additional Comments - I would like to thank Northwest Restoration for their work. They did a pretty component job.
Recognized Excellence - Suzanne and Charlie
Areas Of Satisfaction - They were always willing to make all the details right.
Additional Comments - Highly recommended!
Quality Of Workmanship - Work was thorough and complete
Areas Of Satisfaction - Quality of work was excellent
Additional Comments - Josh my project manger was exceptional. He went above and beyond to handle any problem.
I would highly recommend this company to anyone who has water damage or need repair work for the kitchen. They came the next day and got the job done. They came back the following day to clean up and everything was perfect.
Recognized Excellence - The whole team was great.
Areas Of Satisfaction - They did a great job cleaned up all mold. It was amazing.
Additional Comments - I was very impressed with their work and how fast they got everything done. Highly recommend this company to anyone who had water and mold issue.
Recognized Excellence - I would like to recognize AJ, the manager.
Areas Of Satisfaction - Northwest Restoration met and exceeded my expectations because the floor dried without any damage to anything. They obviously got out there and did what they needed to.
Recognized Excellence - All were great
Recognized Excellence - Carpet people. They did an incredible, incredible job. Lupe, who did the painting was amazing. Suzanne, who oversaw the whole project was terrific. Evan, who did the plumbing was just great. They had an overall great team.
Additional Comments - If anything ever happened to my home again they would be the first people I will call.
Areas Of Satisfaction - Their response time exceeded my expectations.
Due to communication.
Areas Of Satisfaction - When everything was finished everything met my expectations.
Northwest Restoration did an excellent job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys