I would have hoped that the project would have gotten done faster then it did. They did have to round up certain individuals to do certain things. They are not a company that does it all. They subcontract things out.
Jerry was very responsive and did a great job!
Our house looks beautiful - thank you!
I discovered early in the morning that my hot water heater was leaking and I called my insurance company and they were able to send someone out from Northwest Restoration in the very same day.
Jason was wonderful. He always responded to my phone calls and he helped me with scheduling. I would highly recommend him, he is a great asset to the company.
They met and exceeded my expectations with their customer service, responsiveness, scheduling, and time management.
Stephanie in the office was wonderful. She was very helpful and always answered when I could not get a hold of Jason. She is a good employee for the company.
My project manager Conner failed to keep me updated of the project which led to a 3 month delay where my family and I were unnecessarily in a hotel room. Jason took over the project and was able to reestablish a semblance of trust and follow through. While I appreciate Jason’r efforts I feel that the lack of checks and balances that allowed Conner to drop the ball are indicative of an organization I would not be willing to do business with again.
Jim is also a superstar!
They were never on time. Always late and I had to call them to see when they were coming. The gentlemen they sent didn't speak English. Jason, the Project Manager was always late. He called but was late. They sprayed my ceiling with a popcorn finish. No one has popcorn anymore and had to redo it. The guy did a good job, but I had to do all the cleaning. I paid them over $2,100 for a ceiling which is 6 ft x 4. It is a very small bathroom and only it was only half the ceiling. I never got an itemized statement and I may have been overcharged. The water damage with the insurance company, I would never hire anyone. Jason came by to get the final check, and with COVID he didn't come prepared for that. I would like an itemized statement. It was a frustrating experience with them, and I would never hire them again.
They exceeded my expectations in all areas.
They did a great job and they were easy to work with.
They were very good at communicating with me.
I'd like to recognize Zach for his exceptional service.
They exceeded expectations in their promptness. They were out here immediately like an hour after I called my insurance.
It was very good. Under the circumstances, it was a good experience working with them.
Thank you for helping me transact essential business during our stay home, stay safe order by safely providing your sanitization services!
Angel, Norma, and Connor were all great!
I would like to recognize Jennifer Halloran for their exceptional service.
All areas were met and exceeded especially timeliness.
The sales representative was great, defiantly. The workers were not so good. The work was not done correctly, I would not recommend the subcontractors.
I was most satisfied with their timeliness and responsiveness.
Northwest Restorations are very professional, respond quickly to questions, and are upfront with what they are wanting to do. There is no hidden agenda.
I would like to recognize Connor and Charlie because they were communicative and they spoke to me quite often via text, phone call, or email. They kept me in the forefront of the project the entire time. I knew what was going on and I knew what to expect. They adopted our family-style and we have two dogs. We let them know after the first couple of days they need to just walk in and do not knock, or else the dogs will freak out. They were able to do that with other workers as they came, so it was really awesome.
They exceeded my expectations with the quality of the work. What they did exceeded what we expected.
I'd like to recognize Kurt and Jason for their exceptional service
They exceeded expectations in the area of organization.
Work was done well and efficiently, and our project manager, Jennifer, was great to work with. Handled a lot of questions and was patient and communicative the whole way. Quotes were higher than I would've expected for certain types of work, but overall, we were happy.
Our project manager, Jennifer Halloran, was great.
We were worried about all of this and about communication, and Jennifer did a great job of walking us through things and patiently answering our questions and concerns.
The quick response and work were excellent!
It was a pleasure working with Zach and Jason
They were quick!
Zach and Jason
All areas. A great experience during a stressful time.
Northwest Restorations was professional in every way. They were prompt and friendly and took care of our problem completely.
Everyone we dealt with was wonderful.
They exceeded in promptness.
They were extremely flexible with our situation.
Jennifer was always accessible and flexible.
I'm happy with how everything turned out.
Jason May - Very professional and helpful.
The quality of the work was outstanding!
Would recommend them to friends and use them again if needed in the future.
We really liked working with Jennifer.
It looks beautiful. It looks almost better than it was before it was damaged.
I was satisfied with getting the abatement immediately.
Everything was great, except it took much longer than it should have. We ordered it right in the middle of October and it wasn't done until the middle of Christmas, like it really wasn't a big deal.
I'm most satisfied with the insurance company.
I was most satisfied with the response time.
They are professional and timely.
The people who worked with me were very nice and friendly.
I was most satisfied with the cleaning.
They do very good. It was very detailed.
Everything went very well. Could not have asked for an easier experience.The knowledge and courtesy of everyone was exceptional.
Could not have asked for a better resolution of my claim
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys